Check-out ends at: 11:00
1 place de Freres Lamennais, 35400, Saint-Malo, France - Saint-Malo, Brittany - France - 35400
Check-out ends at: 11:00
Good stay at comfortable location
Reviewed 18 september, 2022
We stayed at the Golden Tulip for 4 nights in mid September 2022. The staff where friendly and welcoming throughout our stay. Breakfast is good but there is a LOT of sweet choices. I know we are in France, but this was the first hotel we stayed at with this amount of cakes. Would be cool if they would consider a few more healthy options going forward :-) The best thing about this hotel is that it is located in a more spacious and quiet area of the old town. We had no problem in finding a parking space close by - so a good tip is to opt out of the hotel private parking spaces. A LOT of money to be saved right there - we rarely paid more than 10 EUR for 1 day of parking on the street. Just a few steps away there is a great beach area - that is fab in the summer/ warm months! The hotel says 4-stars - but I would rather say it is more a good 3-star hotel. It is comfortable - but the finishing around the hotel room, the breakfast area (chairs are worn out, food displayed on all kinds of different furniture which seems sporadic etc.) leaves you with an impression that they cannot quite live up to 4-stars in reality. Nice staff, helpful, kind - the bartender even came out with free samples of snacks when we ordered drinks - just to convince us that the fish-snack was good. And he was right, it was delicious! If you are looking for a comfortable space inside the old city - this hotel is a good option. Saint Malo old town just takes a couple of days to explore - so you do not need several nights - just a tip! Beware of the parking, you could save a lot of money finding your own parking space. And the old town is quite small - so once luggage is dropped off, it is no problem to park just outside the walls.
Good hotel - good location terrible service
Reviewed 4 august, 2022
Overall good rooms, clean and well located. Nothing to complain about real estate wise. That said mediocre service and pretty incapable staff. A few examples: - when arriving no one helping with luggage or car, they give you an airport like cart and tell you good luck - I was misinformed regarding the car, ended up paying 30 euros per day for an indoor parking while I clearly indicated in the phone I needed a place where i can charge my electric car. On check out the young lady told me: do you have proof of that on a written format: strong commercial sense this one lady, she might have chosen the wrong career path in hospitality - the cherry on the cake was when I needed to charge my car and their night host, let’s call him Mr D, the first letter of his first name but also the first letter of his behavior towards me told me he cannot help to charge for 30 minutes as I had not reserved the place (see point above). On the charging spot, the 2 cars standing were not even electric ones. I told him that’s fine the cable is long enough I can park in front of the other cars and charge it to which again, very inflexibly he said no because people cannot drive out if they want to, to which I said it is fine I ll stay there and move the car if anyone comes - to which he again said inflexibly no - at this point I lost my mind and another staff from the bar intervened and solved the situation. The rudeness of this mr D to which his incapacity to be customer oriented is only matched by his incapacity to express himself intelligently have ruined my view of this hotel. Last one I told this mr D to call his supervisor, he refused. Incredible.
Good hotel but DO NOT PAY EXTRA FOR TERRACE
Reviewed 23 july, 2022
We very much liked this hotel but want to warn others not to book a terrace room at an extortionate extra cost. We thought we would treat ourselves to the suite with the terrace - this was a big mistake. The suite and the hotel were lovely and I would stay again. The position is excellent as the hotel is very central yet tucked just away from the main noise of the town. The room was lovely - air conditioned, clean, spacious and quiet. The breakfast was good and the evening meal in the restaurant also very nice. The problem was the awful terrace which we had paid extra for. Whilst it was a good size it had absolutely no view - just of the high walls of other buildings which were a few metres away! I think the bins or kitchen doors were at the bottom. We went to the desk to complain and were told that as it was after 4pm we couldn't change rooms - the staff were not very interested. I asked whether all the terrace rooms had this view and was told yes!!! All terrace rooms were at the back of the hotel - looking at walls. I was appalled that the hotel is charging so such extra for these terraces - they really are just smoking areas (a very plain table and chairs were provided with an ash tray). If you look at the picture on the website it implies a pretty, airy terrace. Whilst I didn't expect to see the sea from my terrace - I did think the view might be better than a close up of some plain walls. I am very upset that we paid so much for this and want to warn others not to be tempted to book one!
Small rooms, loud though they tried their best
Reviewed 19 july, 2022
We stayed for one night in a room with Queen bed. Not our first choice; for some reason all other hotels in area were booked that night! And no larger rooms available in this hotel for that night. The pros: efficient thermostat, car park that can be booked for a fee near hotel, friendly staff The cons: we requested a quiet room and they tried to put us in a high floor in a nook. But the tiny rooms don’t give much space between your door and bed. We could hear people in the halls and slamming doors the whole time.
Excellent Hotel, Perfect location !
Reviewed 12 july, 2022
Very comfortable hotel, location superb, in centre of St Malo, underground private car parking excellent but expensive at 30 euros per day, restaurant food good, breakfast was lovely, with bacon eggs and sausages available, the staff were extremely friendly and helpful, perfect location to try many excellent cafe and restaurants, highly commendable