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Opinión escrita el 29 de Enero de 2019
Simple y bello
La cama, almohadas y el ambiente hacen que no te arrepientas de estar allí.
Literalmente al otro lado de la calle del aeropuerto, servicio se schuttel, habitaciones confortables, decoradas con muy buen gusto y con vista a las pistas decart
Natalie in the restaurant is terrific!
Opinión escrita el 6 de Septiembre de 2021
Quite honestly, the hotel is fine, but not overly convenient if arriving to MSP aviation terminal 2. I had specifically called the hotel and inquired as to walking via a gateway with Southwest Airlines and was told it was doable. Therefore, I booked a room and paid $50-$60 more than a Hilton or Marriott property with a free shuttle because of that “ convenience”. When we arrived at MSP, we saw that Terminal 2, where Southwest is housed, requires a shuttle and we then had to wait and saw many Hilton and Marriott shuttles come and go! We ate in the hotel restaurant because there were no other choices! The food was okay but Natalie, our server was terrific! She was the star of the stay! Again, the hotel was fine, but I wish we were told the correct information about terminal 2 requiring a shuttle!
Location, location, location
Opinión escrita el 6 de Septiembre de 2021
Location, location, location.
The shinning achievement of the InterContinental is the location. Attached to Terminal 1 at MSP - for business travelers, nothing could be easier.
I arrived late on a rebooked flight and was stuck in Minneapolis overnight. My flight to the west-coast was booked out around 10 am - so leaving the airport seemed like more of a hardship than benefit. I walked from my arrival gate up the stairs and over the skybridge and I was in the lobby of the hotel in minutes. Made even easier by a super friendly staff person - I was in the room and sleeping within 30 minutes of getting off the plane. Wow! Thats convenient.
Although the hotel has a TSA access point on the property - it is not currently operational, so you need to take a shuttle bus, or walk as I did, back to Terminal 1. No more than 10 minutes of commute time.
As a business traveler getting back out into the world, I am a bit overly sensitive to masking and compliance. Coming from the west-coast we are super mask compliant; and, having a young (non-vaccine age-eligible) daughter at home - we are crazy cautious. That is why I was a bit taken aback to find the hotel had no mandate and many of the guests were maskless. The staff were all masked and very courteous and helpful - but the whole no mask thing threw me for a loop.
Hotel is a solid 5. The staff are also top-shelf and easily a 5 ranking. The no-masking is a "0" - and something to consider.
Nice rooms - but terrible service.
Opinión escrita el 19 de Agosto de 2021
Nice rooms. terrible service. They don't understand basic hospitality. Sorry, but there are far better options in Minneapolis. No bell service. Valet insisted I move my car before dropping my bags off, because "that area is for limos." Really? The whole driveway was empty. It would have taken less than 5 minutes to drop my bags off. But I guess guest convenience is not a priority at this hotel.
Not Intercontinental standard
Opinión escrita el 6 de Agosto de 2021
One of the most important standards of the Intercontinental brand is attention to detail. The description of this hotel is that it is new. It’s not: it opened in 2018, judging from the age of the reviews. Also, the description mentions two excellent restaurants. The pub is adequate, but the food quality and selection is lacking. The same for the “French” bistro. I’ve written separate reviews for these locations. The front desk staff are polite but not well trained. They were unable to give clear and cogent instructions by phone on how to find the hotel shuttle at the airport. We ended up walking after a confusing 20 minutes in a parking garage. At check-in, staff did not acknowledge IHG premier status. On the plus side, the room is great. Clean, attractive, and the views of the runway are spectacular. This hotel has potential, but presently does not live up to it.