Nice hotel and pleasant stay
Reviewed 23 May, 2021
We were visiting friends in Salem and this was close by. Very easy to find (just off the freeway) but we were surprised at the cluster of homeless tents around the exit. The hotel is right there across from a Park-N-Ride.
Very friendly reception and the King room was nicely decorated with a comfortable bed and nice pillows. Everything worked - plenty of USB ports and outlets but missing a desk chair. As we had little time available (and probably because it was a handicapped room), it was fine.
We didn't use any facilities as we were with friends. Breakfast was a tasty croissant with sausage and egg - microwaved, it was good.
We were concerned about the homeless encampment, but things were fine.
Staff gave our king room away, rude desk clerk.
Reviewed 25 April, 2021
First of all, we have stayed many times at Comfort Inn in a number of locations over the years and have always been pleased with the quality of service and comfort there.
That said, probably the worst stay at ANY hotel we’ve experienced was with Comfort Inn and Suites in Salem Oregon on the weekend of April 17th.
We were running late with checking in but had called ahead to tell them we would arrive early morning; we wanted to make sure they held the room. We were assured that the room was being held for us. When we arrived it turned out that the king room we reserved was NOT available and instead we were given a double queen room that was connected to another (noisy) room. After a long 8 hour drive we just wanted to get some rest at that point.
The next morning we mentioned our experience to the lady on the desk, and she got very defensive and rude…..she said it wasn’t her fault, she wasn’t there last night, etc. We were really taken aback by her attitude; we had already stated that we knew this wasn’t personally her fault and that we certainly weren’t unhappy with her, we just wanted her to know so maybe she could relay the information to management.
As a side note, this attendant barely had her facemask on….it was actually down around her chin. After the above exchange we made note of that fact and suggested to her that mask was ineffective the way she was wearing it and that she should be considerate and pull her mask up. She got really testy and loud, said we were attacking her, and that we needed to leave “right now”. We were really shocked at this, since we never raised our voices or threatened her in any way.
I wish we had gotten her name, but it shouldn’t be hard to see who was on the desk the morning we were checking out (about 8:30 am Sunday, April 18th). There were two people in the office at that time – the one who was unbelievably rude had blond hair and the other person who witnessed the encounter had dark hair. That person shouldn’t be working with the public, representing Comfort Inn; it’s a good way to lose business and possibly cause legal problems for the company.
We would appreciate some feedback from the Comfort Inn corporate office; we’re not looking for a refund, credit, or voucher; we just want to make sure something is done about the vile person we dealt with.
Reviewed 4 September, 2020
The employees were friendly and the room was clean. We parked our SUV in front of the hotel right under a camera. We backed in to hide our bikes. We had secured the bikes on a bike rack with 2 cables and a U lock. In the morning the bikes were gone. We were then told their cameras were not working.
Reviewed 20 June, 2020
Checked in for a night while traveling back to CA. Got up to our room & I kid you not splattered blood all over the floor length curtains, ceiling & wall. We immediately went back to the front desk to let the front desk guy know there was blood everywhere. He said “oh ok, we’ll clean that up tomorrow”. Ummm no room change, discount anything. Here we are in the middle of a deadly virus where you need to feel safe that your room is not only clean, but sanitized. Ours was not only dirty, but bloody!! Unfortunately, I will NEVER stay at another Comfort Inn EVER & will make sure anyone I can tell this story to, I will.
Bring your own mattress
Reviewed 13 June, 2020
The room was clean and comfortable room. Check in was easy.. Easy to find, near freeway. Near restaurants and shopping. The worse was the beds, they were so bad I could hardly move the following morning. Both queens beds in room 310 were terrible. Big dips. Hard to get out of.