Courtyard Salisbury

Hotel is okay, but not one of the nicer Marriotts. The carpet is old and stained. Everything is dated. The indoor pool is closed due to Covid and that is not listed anywhere! That was the whole reason we booked this hotel.

First, this is a beautiful hotel. Vibrant colors, modern, inviting. When I complemented the decor, the mgr said they were about to remodel....wow. I had a problem the 2nd morning in, the refrigerator stopped working and $17 worth of food had to be thrown away. I went to ask the mgr to comp breakfast in their bistro since my husband was gone at an all day meeting with the car and I had gotten this food for all day while I was there. To my surprise the mgr took the receipt and sent another person at the desk to get a replacement meal af Zaxbys up the road. This was amazing customer service and problem resolution going WAY above and beyond. This hotel appreciates their customers and treats them like guests at their own home. Shout out to Reuben and all the amazing staff. I would absolutely stay here again and highly recommend this hotel!

Room was fair. The bed was not very comfortable. My back was hurting every morning. Maid service was poor at best. they would come in and empty trash but not make up bed. other times not leave towels. had to contact desk for towels. had to tell them to vacuum room, just poor service and didn't care. indoor pool but was not heated pool. asked if pool was open and they said yes but didn't tell me not heated. went to get in and it was freezing cold. not a great place to stay. surprised me it being courtyard by Marriott.

Arrived at the Hotel at around 6P on the second night of a two night stay. We found the room had not been touched by Maid staff. I called down and told the person at the front desk wearing a toboggan that I needed the room cleaned and replenished. He said there was no maid service and I could come to the desk and get what I wanted. As a lifetime Titanium Elite member I felt the least he could have offered when they knew they did not intend to have maid staff on duty for the day is call so we could move to another hotel or at least offer to move us into a fresh room. If I were a manager and I knew I was not going to have maid staff I would probably come in and clean rooms I will not have another problem at the Courtyard Salisbury, NC again!

Typical Marriott quality. Room was clean as a whistle. Bed like new. Water hot made the am shower fantastic. Great location. An outstanding front desk pro, Rueben, was much help with advice, recommendations, etc.