Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Excelente hotel 4 estrellas
Opinión escrita el 20 de Julio de 2016
Fui con mi familia en diciembre de 2014 y la habitación tenia 2 camas queen size y estaba separada del área de la sala, donde había un Sofá cama y un televisor. En la recamara también había TV, ambas eran pantallas. La ducha con aceptables servicios y agua caliente las 24 horas. Hotel con clima, en esa época hacia mucho frío y no lo sentimos dentro del hotel. Lo recomiendo para quien guste de descansar y quiera un desayuno continental bastante bueno. El personal que trabaja allí muy atento y servicial. Obvio no es para exigentes de 5* pero si tu familia es de 5 o 6 personas te dejan entrar en la habitación sin problema y si llevas auto puedes estacionarlo sin costo en el frente del hotel. El centro de San Antonio esta a solo 15 minutos en auto y queda a media hora por mucho de San Marcos o menos tiempo. Las camas riquisimas para dormir y las almohadas también. Que les puedo decir, la verdad volvería a hospedarme aquí sin dudarlo.
Muy recomendable! ideal para viajes de compras
Opinión escrita el 10 de Novembre de 2014
-Si tu viaje a San Antonio es por compras este tiene una ubicación ideal (si tu plan es Outlets, La Cantera, The Rim..) porque está sobre la IH35 y es un punto intermedio entre ambas zonas.
-Personal muy amable.
-Cómodo (la cama para algunos puede ser algo suave pero para mi estuvo perfecta)
-MUY limpio (el cuarto NO huele a humedad cosa que valoro muchísimo a pesar de tener alfombra)
-Buena ropa de cama, toallas decentes, shampoo, jabon, crema aceptables
-Las habitaciones tienen refri y micro
-Buen desayuno, abundante y completo (huevo, wafles, salchicha, papas fritas, pan, yogurt, fruta, jugo, café, cereal y avena) hasta que terminó el horario estaba montado el buffet y con cantidad suficiente.
Gym, alberca techada y jacuzzi.
- wifi y estacionamiento gratuito
No es un hotel nuevo, el mobiliario está en buenas condiciones, vi algunos detalles como la quemadura de una plancha en la alfombra de mi cuarto, una cortina un poco rota en el area de desayuno, alguna pared con desgaste en la pintura pero son detalles aceptables que no afectan la calidad de tu estancia por todos los puntos a favor que mencioné y que es muy difícil encontrar todos ellos en un hotel de bajo presupuesto. Por tanto lo recomiendo 100%
excelente para viajeros que van de shopping
Opinión escrita el 31 de Decembre de 2012
muy bien ubicado para ir a los oulet de san marcos, la atención muy buena, muy limpio y bonita la recamara, el desayuno bueno para el precio que pagas, pues te dan lo básico,huevo, leche cereal, café, jugos yogurts, pan dulce, papas o algún tipo de carne, sin duda regresaría
Desperately needing updated
Opinión escrita el 12 de Enero de 2021
Stayed here while our motorhome was being worked on next door at Cummins. Hotel is old and worn and desperately needs a makeover. We usually stay in 4 or 5 star hotels but we just wanted a clean place to stay for a couple of nights close to our motorhome. They are completely remodeling some rooms on 3rd floor where we were staying. We heard demo noises all day and permanently lost power in one wall in our room as a result. End of hallway, the floor is evidently rotting and separating from the exterior wall due to water intrusion over many years. They definitely need to address this in the remodel plans. Most staff were great except for grouchy person at initial check in registration desk. No breakfast offering due to Covid. We won’t be staying here again, but wish them well in their endeavor to remodel.
HE'S THE OWNER??!!
Opinión escrita el 11 de Decembre de 2020
Room and other details at the end of this review, but customer service needs to be addressed first.
Never have I gotten into an argument with a front desk person before. And this was over TOWELS.
So...I booked through Hotels dot com. There were three people in our party (me, my wife, and my 16yo daughter). So, To make the reservation, I put in that we had two adults and one child. The form asked me how old the child was, and I put 16. The site spit out the cost, and I agreed to it and booked the reservation.
When we got to the hotel, we find that we had only been left two sets of towels for the three of us. Therefore, I went to the front desk to ask for another set of towels. No biggie, right?
That's happened at other hotels before, and the person at the desk usually apologizes with a smile and gets me a towel, then asks if I need anything else. However, at this hotel, the young man at the front desk asked me what room I was in. I told him our room number, and he looked us up in the computer. He said that I only reserved a room for one adult. I told him no, I had booked for two adults and one child. Then he argues with me that my child of 16 is not a child, and that if the child is over 5 years old, the charge would be an extra $10 a night.
I said no, that when I booked the reservation, I put in the age of my child, and was was given a price, to which I agreed at the time before I booked. So he argues with me on the definition of a child, and says that my daughter, who is 16 can get her driver's license, so she is an adult. What?? I don't care what his definition of an adult is—the age/price thing was already taken in to consideration when I booked online.* And anyway, what does it matter if she's 16 or 5 or whatever, DOES HER AGE DETERMINE WHETHER SHE CAN HAVE A TOWEL OR NOT? This place is messed up. So, he eventually did get the towel while I was standing there, but he didn't hand me the towel. Instead—without saying anything to me—he left with the towel and took it up to my room and gave it to my daughter in the room. I didn't even know where he went, so I stood at the front desk until he returned. I showed him my reservation on Hotels dot com to show that I didn't book a room for just one adult. He continued to argue with me that my daughter was not a child. Okay...
I asked the dude his name, but he wouldn't tell me his name when I asked, so I can only describe him as being from somewhere like Pakistan or India, with a pretty heavy accent. But wait...I just went down to discuss this with him some more, and he wasn't there, so I asked another employee his name and was told, "Oh, his name is Al and HE'S THE OWNER." Really? The OWNER? The owner treats the customer like that? Oh my. What a messed up place this is.
If I get home and find an extra charge, somebody else is going to hear about this.
So, on to the room. This is an older hotel, and it shows. That doesn't bother me too much. But my wife found the sheets to be dirty, and we had to replace them before she would sleep on the bed. Luckily, this was the night before the incident with the owner, and the guy at the desk exchanged the sheets, no problem. Air conditioner worked, bathroom was okay, bed wasn't the best, but it was also okay.
Oh. No breakfast served of any sort. I'm sure Covid is the excuse, but other hotels I stay at have a nice take-away bag with breakfast in it.
Coffee maker downstairs is marked as broken. So the only coffee you can get is what you make in the tiny coffee makers in the room.
If it wasn't for the owner's attitude toward the customer, this rating would be probably a very average three stars. Because of the owner, I would give negative stars if I could.
End of review, but...
*I did a test, and went to Hotels dot com to look at the price of booking a future stay at this hotel to see if my daughter's age would change the price of the stay. So first, I put in two adults and a child of 4yo, then I put in two adults and a child of 17yo. Guess what? The price was the same both times.
Did I mention that this place is messed up?