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Opinión escrita el 16 de Febrero de 2021
No heat, no electricity in the house for 36 hours during the Freeze of Feb 2021 but Stay Express on Austin Highway had electricity.
Angie said she had a room but water pipe burst because of freezing and plumber working on it.
Once fixed she called me back because she saved the last room unoccupied for me.
That is outstanding customer service and gracious kindness.
Did not use the room because roads too dangerous to drive but Angie’s thoughtfulness and caring was wonderful.
Hotel from Hell
Opinión escrita el 29 de Julio de 2018
This is the worst hotel I have ever been in. Do not stay here. The room stunk like cigarettes and mold. The floors were disgusting and the room is very small. The one pillow you get is lumpy. The mattress was disgusting. It looked like they found it in the dumpster. It was soaked with urine that came through the sheets. There was no liner on the mattress. There was nowhere to park and there were homeless people around the area camping out. Do not be fulled by the pictures, it is a total dump. You dont even want to step on the floor barefoot. I will never stay at a cheap hotel again. It's definitely worth splurging on a nice hotel than staying in a rat hole. I will be calling the city to check on this hotel. Its a health hazard.
Opinión escrita el 17 de Marzo de 2017
I only booked this hotel because I was running out of options and the city was filling up with tourists and spring breakers. My biggest mistake was not realizing that every room is a smoking room. There were burn marks in the nasty carpet and blanket on the bed. Walls are VERY thin and the floors creak. Breakfast was a joke...door was locked to get to it. We couldn't understand the man at check-in who was talking to us thru the 1-inch dirty plexi-glass window. The day we checked out there were loiterers yelling and pushing each other in the parking lot. I tried to cancel this but the online site would not refund me because of the rules of the cancellation policy.
Opinión escrita el 17 de Marzo de 2017
2 stars because on the outside, you wouldn't think it's that terrible.
Check in was pleasant. Walk in to room: the room reeked of cigarette smoke, the bathroom light was flickering like a strobe light but not as badly, the bed blanket had cigarette burn holes, and the bed sheet had hairs on it and just felt unclean. I made the mistake of not reading reviews prior to booking and just went with the cheapest around because of spring break prices. Oops! Not even 2 hours later we looked for another hotel and did an early check out. The desk person didn't even seem to care we were checking out early. Surprised.. but careless. It's a last-resort hotel. Good luck!
Overpriced,dirty,partying people outside room
Opinión escrita el 1 de Septiembre de 2016
Horrible experience, from the get go but we had no choice, we had been driving around and everything was full, it was after midnight, first thing we noticed was people outside rooms drinking and having a good time,. At the check in window there was a sign saying that no guests were allowed outside rooms after 10pm, I asked the woman doing the check in to please put us away from the noise, this was her answer: "I only have a room next to them but you know, they are nice people on vacation!" I told her we were nice people too, on vacation as well, looking to sleep the night. She said she was going to call them. I don't know if she did but they continued to be outside. To top it all off the place is a dump, disgusting carpet, dirty doors/floors/stained towels, bottles, cans and cigarrette butts found outside the room next to ours when we left, i am enclosing pictures , the worse is the pic of the floor between the bathtub and the sink side wall, disgusting! Lousy beds, we were so disgusted that we slept with our clothes on and we covered the pillow and part of the bedding with our beach towels. This place should be demolished! It is totally overpriced, we paid $122 for one night! this really hurts when we stayed for the rest of our vacation in a beautiful historic hotel where presidents and celebrities had stayed, less than one block from The Alamo in a luxurious suite with two bedrooms, impeccable , we felt like royalty, the name is The Menger Hotel San Antonio for only 153.39!!! including taxes and Valet parking!!!