Based on 2426 review
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Le Méridien San Francisco is a luxury hotel located in the heart of San Francisco's Financial District.
Check-out ends at: 11:00
Food & Beveragerestaurant
Business Facilities / FacilitiesMeeting RoomsBusiness Center
Reception servicesConciergeLuggage storage
Reviewed 20 november, 2021
Hadn't stayed in this hotel in several years (since the days it was a Park Hyatt). Really slipped since. Fixtures in the room are old and beaten up. Service was hit or miss (and I'm making allowances for the pandemic). Not much of a room upgrade for a Bonvoy Titanium member. And the room was strangely laid out, with a desk essentially cutting the room in two, leaving a big piece of dead space. Breakfast was a real disappointment. Hotel has a strange breakfast-benefit policy for Titanium members. You either eat the cold continental break -- or pay in full for a hot breakfast. Why not let members apply the value of the continental breakfast to something else on the menu? (It usually means some revenue for the hotel!)
Two stays in three weeks. Tecla and Kelly!
Reviewed 2 november, 2021
Our first stay was over Fleet Week weekend and our second was a five day from 10/28 - 11/2. We stayed in 2319 and 2219. Other members of our party were in 2306, 2006, 1419, and 2212. I would encourage you to stay in the 19 stack as it has good views of North Beach/ the Bay Bridge/ Coit Tower. 2212 is advertised as having a view of Coit Tower but that is not possible. The 06 stack of junior suites are nice as well. My hat is off to Tecla who is putting in some long hours while providing awesome service on both stays. How does she keep smiling? Alex is also a real gem at the front door. And then there is Kelly who saved our bacon. We were traveling with mother-in-law who suffers from dementia. She somehow managed to get out of 2319 and wound up in the lobby where Kelly found her. He graciously got her back to the right floor but she could not remember her room #. It was at this point that I happened upon them. Still, this could have gone six-degrees sideways but for his kind intervention. Excellent gym - three ellipticals, plenty of treadmills, free weights, Lifestyle pelaton-style bikes, etc. Strong adherence to COVID standards and Amy in Housekeeping does a remarkable job at getting the rooms and hallways clean. Thank you, Amy!
Reviewed 31 october, 2021
I arrived very early on the day of my check-in. I checked in, dropped my bag and was told they would notify me when my room would be ready. I went and grabbed a coffee, returned about 15 minutes later and to my surprise my room was ready. The room was clean and comfortable and the entire staff was so friendly and accommodating. The breakfast in the third floor restaurant was very good and worth the price. I will definitely consider staying at this hotel again if I return to San Francisco.
Cleaning and service lacking
Reviewed 20 october, 2021
I wish I could leave a higher review, because the location of the hotel and overall comfort of the room were great, but the cleanliness and lack of customer service ruined any positive experience we had here. Upon check in late at night, we saw a huge wad of hair stuck in the shower, which we told the front desk about in the morning. They apologized and said housekeeping would come clean the shower. When we returned back that night, nothing had been cleaned, just new towels dropped off. The second day, I alerted the front desk again, to which I got another apology, yet that night, STILL no one had cleaned the shower. I shared this at check out, seeing as we had a dirty shower our entire stay, and the concierge assured me the housekeeping manager would be in touch to make things right, yet I never received an email. A week later, I opened a case with the hotel, and now another week has passed with no response. For a 4-star hotel this is totally unacceptable, and I will not be staying here again. I hope to hear from someone at the Meridien to make things right.
Modern Hotel in San Francisco
Reviewed 19 october, 2021
The hotel is in a good location in the financial district. Staff is very courteous and very helpful when answering questions. The rooms are big for San Francisco and are modern. The hotel decor is interesting with various maps here and there. You will like your stay at this hotel.