Based on 375 review
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The following services and amenities are available, but with reduced service: Complimentary Evening Social.The following services and amenities are currently not available: Concierge.Welcome to Gran Hotel Costa Rica, Curio Collection by Hilton, an iconic gem in the heart of San Jose. Located on the pedestrian boulevard Avenida Central, our hotel overlooks the National Theatre and is steps from cafés, shops, museums and other top attractions. It's a quick walk to downtown government buildings and Fortune 500 companies, and Juan Santamaria International Airport is just 30 minutes away. Colonial ...More details
Check-out ends at: 11:00
Nice hotel, good location
Reviewed 22 january, 2022
My husband and I started our trip in Costa Rica at the Gran Hotel. We were pleased with the room, the location and the service. Breakfast was tasty and the coffee was especially good. They were strictly (but kindly) adhering to COVID protocols. Everything seemed very clean and safe.
A good choice
Reviewed 19 january, 2022
Excellent location, in front of the theatre. Room very confortable, well equipped. Staff at breakfast a bit slow and not very proactive. Choice of food ok, nothing exceptional. Staff at front desk friendly and efficient. A very good choice for San Jose.
San Jose gem
Reviewed 19 january, 2022
This hotel is located in the center of everything. My friend and I took a last minute trip and this was our first time in Costa Rica. A beautiful building with a wonderfully helpful staff. Would highly recommend to anyone planning on staying in the area.
Reviewed 17 january, 2022
All in all not to bad but expected more for a 4Star Hotel. Here are a few negative things (nothing serious but still to mention), 1) Bathrobes only on request which are supposed to be in the room, 2) Very slow internet even thoughb it suppose to be faster Internet with the Superior Rooms, 3) Saterlite T.V channels didn’t all work (experienced that many times with Sky T.V in Costa Rica, 4) Housekeeping didn’t put the ironingboard & iron away just left it in the room, 5) Not all the Staff at breakfast were friendly, 6) Afternoon i asked for 2 Teabags of Gingertea because my wife had stomach problems which i was charged $5 just for 2 Teabags (without hot water). Positive: The Room is very quiet so the rooms are really very well isolated. Hotel Location is great.
Reviewed 13 january, 2022
The hotel's phone number did not work when we tried to contact them prior to checking in. Kept getting a busy signal. Wanted to find out if there was an airport shuttle so I called Hilton and had to wait on hold for 25 minutes, only to have the representative say she did not know because she couldn't get in touch with the hotel either. Turns out there was not an airport shuttle so we spent $80 extra getting to/ from the hotel. Once we got to the hotel, the representative did not properly activate our key cards so we got stuck in the elevator and could not get out. The "door open" button would not even work without a key card. Once we finally escaped the elevator, we had to wait in line again to get our key cards activated. The next morning, at breakfast, all of the two-top tables were dirty and had not been cleared of dishes. We asked a waitress to clear one so we could sit, and she instead insisted that we sit at the only remaining clean table, which was an 8-top set for a family. Eventually she cleared a two-top for us after we pleaded with her. Overall, it seems like the hotel is trying very hard to seem fancy but lacking in basic customer service and management skills.