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2 adults - 0 children - 1 room

Caribe Hilton

Starting at

$ 352

8087 TripAdvisor Reviews

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According to guests, it's ideal for:

Property Location Located in San Juan (San Juan Antiguo), Caribe Hilton is a 5-minute walk from Fort San Jeronimo and 7 minutes by foot from Third Millennium Park. This 4.5-star resort is 0.3 mi (0.5 km) from Escambron Beach and 0.8 mi (1.3 km) from Luis Muñoz Rivera Park. Distances are displayed ...

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Property Info

Property Location

Located in San Juan (San Juan Antiguo), Caribe Hilton is a 5-minute walk from Fort San Jeronimo and 7 minutes by foot from Third Millennium Park. This 4.5-star resort is 0.3 mi (0.5 km) from Escambron Beach and 0.8 mi (1.3 km) from Luis Muñoz Rivera Park. Distances are displayed to the nearest 0.1 mile and kilometer.
- Playa del Caribe Hilton - 0.3 km / 0.2 mi
- Paseo Caribe - 0.4 km / 0.3 mi
- Fort San Jeronimo - 0.4 km / 0.3 mi
- Third Millennium Park - 0.6 km / 0.4 mi
- Balneario Escambrón II - 0.7 km / 0.4 mi
- Luis Muñoz Rivera Park - ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
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Additional features at this hotel include complimentary wireless Internet access, concierge services, Be sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaTake advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaBe sure to enjoy recreational amenities including a sauna and a fitness center.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentTake advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. 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This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, babysitting (surchaEnjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a sauna. ThiRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a sauna. ThiTake advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.Enjoy the recreation opportunities such as bicycles to rent or make use of other amenities including complimentary wireless Internet access.Be sure to enjoy recreational amenities including a sauna and a fitness center.Pamper yourself with a visit to the spa, which offers massages. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitnessBe sure to enjoy recreational amenities including a sauna and a fitness center.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. This resort also features complimentary wTake advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. 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You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentBe sure to enjoy recreational amenities including a sauna and a fitness center.Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, an arcade/game room, and a vending machine.Enjoy recreation amenities such as outdoor tennis courts or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wePamper yourself with a visit to the spa, which offers massages, body treatments, and facials. 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You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, conTake advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, conRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. 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Additional features at this hotel include complimentary wireless Internet access, concierge services, Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Make use of convenient amenities, which include complimentary wireless Internet access and a television in a common area.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.This smoke-free property offers complimentary parking nearby.Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.This smoke-free hotel was built in 2021.Be sure to enjoy recreational amenities including a sauna and a fitness center.Be sure to enjoy recreational amenities including a sauna and a fitness center.Free WiFiTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a sauna. ThiTake advantage of recreation opportunities including an outdoor pool and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access, concierge services, Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentTake advantage of recreation opportunities including a health club and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.This smoke-free hotel was built in 2021.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a complimentPamper yourself with onsite massages, body treatments, and facials.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness
Wellness facilities
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including an outdoor pool, a spa tub, and a sauna. Additional amenities at this ho
Stores
Take time to pamper yourself with a visit to the full-service spa. Additional amenities at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a hair salon.
Reception services
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and tour/ticket assistance.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2861

  • Very Good

    2680

  • Good

    1352

  • Reasonable

    710

  • Bad

    484

Travelers profile
  • Business

    1352

  • Couples

    2506

  • Solo travel

    229

  • Family

    2144

  • Friends getaway

    786

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Bill nightmare, lines everywhere, pool problems,

Reviewed 16 may, 2022

We arrived at Caribe at 7 pm with 12 people to check into three rooms. One room was ready so we went all of our luggage up there. Our group ranged from 2 to 72, with some serious medical concerns, which added some stress. We all had rooms with two doubles and were told ahead of time that they would be next to each other or very close. However, upon check in, we were told this was impossible because the room layout is to have two doubles and then a room with a king in between. It was annoying because I had called multiple times ahead of time to make sure this was doable. They said the best the could do was have them all on the same floor but that they wouldn't be ready until later. They told us to go to dinner and then come back and our rooms would be ready. We went to Rustica, which took over two and a half hours for food. It was a miserable experience with hungry children and tired travelers. We returned to check in and they still did not have all of the rooms ready. So all 12 of us went to one room that was ready and waited. It was around 11 when the other two rooms were ready. As a consolation they offered each room a $200 credit to use at their restaurants and waived resort fees. I asked that it be noted on our account and was reassured it was. Flash forward to check out and guess what, none of it was right. I went down at 9:30 to get it all set since we had to leave promptly at 12 and they said they don't make changes until between 11-12. I went back at 11:15 and we spent at least 45 minutes at the front desk getting it straightened out all while needing to leave to get to our flight. It was a stressful way to end the vacation.I insisted on copies of the bill that day because I simply didn't trust them at this point. Glad I did because it was made even worse when three days later they added all of the charges back that they had deleted and charged our credit cards $1,029 more than they should have. So once again I had to contact their front desk who basically said, oh well, that is what the bill should be. I provided them copies of the correct bills but they refused to correct the issue. They did offer one partial credit but 240 back out of $1,029 isn't sufficient. Despite emails and phone calls, they refused to honor the bills that they gave us at checkout for the correct amounts. We had to file claims with all of our credit cards to get it corrected. It is simply disgusting that a business can alter your bill after you leave and charge whatever they want. It ruined the end of the trip and a month later we are still waiting for all of the remaining refunds to post. I hate the idea that this hotel takes advantage of their customers and worry for those who don't keep their bills or have the patience to fight it. Beyond the financial nightmare, the hotel has way too many people for the space that they have. There is a 25-30 minute wait at a buffet daily. You have to make arrangements with a pool/beach attendant to reserve you an umbrella the night before because that is the only way you'll get one at the pool. Now we were there at a busy time and this may not be true throughout off seasons. But 15 umbrellas for the pool isn't sufficient. This led to headaches and tensions because guests were frustrated that they couldn't get them. You were damned either way. Either you played the game and reserved yourself one or you were out of luck. I've never seen more conflicts over pool chairs on any vacation. It added a layer of stress each day trying to ensure that you at least had somewhere to sit and could get some reprieve from the sun. Be prepared to wake up at 6:30 if you want a chair and wait in line for everything. all the time. All food options take forever and the rules at the pool are ridiculous. You can only eat their food there but there is a super limited kid menu and be prepared to wait about an hour each time. They check your bags every single time you walk in the pool. Its a tedious and annoying process. Most of the people who work there are sweet and PR is a dream. The pool security guys and front desk are annoying but the rest of the people are truly awesome. The men and women who work the pool and beach areas hustle like I've never seen. The hotel itself is beautiful and I wish it wasn't such a disaster to stay there. We will not return and I wouldn't recommend it to anyone, which is sad honestly.

chrissycres

Hiram Avila

Reviewed 14 may, 2022

I had the pleasure of having Hiram Avila as my bartender and waiter while staying at the Caribe Hilton. He was genuine, friendly, kind and fun. I can not say enough good things about him. He was our bartender and waiter at the pool bar which all the couples we stayed with agree was one of the best days of our lives. I can’t thank him enough. He also makes some of the tastiest drinks you will ever have! High recommend of the Caribe Hilton and especially drinks from Hiram!

dg661f

VERY basic for a Resort Hotel

Reviewed 14 may, 2022

The hotel experience was just so so. The staff does not pay much attention to you as you walk through the hotel or even sit in the restaurants. The front desk staff was less than warm and welcoming. Didn't provide any instructions on the amenities of the hotel when I first checked in. Rooms: The rooms could use a major refresh. The carpets are looking worn and dingy. The bathrooms could use better cleaning. Worst off about the bathroom is that there was lukewarm water at best. Ask the front desk staff to take a look at it and they dismissed the request. Finally found someone in maintenance who was able to adjust the temperature but it was hot or miss for hot water through the rest of the trip. Restaurants: I will start off with what was the best. Mojito restaurant was the best restaurant at the resort. It offers food with amazing flavor and the staff was superb. They were very accommodating if we did not like something which was rare and would modify menu options for our enjoyment. All other restaurants on the resort had food which lacked a lot of flavor. Also the food served was never hot. You see a lot of workers standing around and making eye contact yet no one checks on you. On my first night in the hotel I went to a restaurant where to ask for a spoon with the meal they just delivered was a long task. When I went to the swim up bar on the beach, there were a lot of workers around but no one serving the area where me and MANY other guests were waiting patiently. I had to walk up to the bar to get someone to come around to us. It was a shame because one lady was working hard the swim up bar area and manning the indoor orders while all of her counterparts, who were not busy, were just chatting away instead of helping her. The Beach: A lot more could be done to organize and clean the beach area. Bartenders would often leave the tables near beach tears sticky with spill drinks. I wouldn't want to sit there because it was attracting ants unnecessarily. The Spa: Just don't go. I specifically requested someone who could do deep tissue massage. I even went back to verify that this was all in place prior to my appointment. They told me I would be getting a gentleman who would perform my massage. When I arrived I was scheduled with a woman massage therapist. This is not an issue because if you are strong in skilled I don't care who does the job. However when I said that I wanted a deep tissue she let me know that her wrist was hurting and she couldn't do it. What a waste of time! My friend also received a massage from another therapist and noted that it was terrible as well. While the facility looks nice, the service providers are not on point with true massage therapy skills. What they do is called "relaxation massage" better known as rubbing oil or lotion on someone without muscle work. Gym: It was great! Enough said 😊

Tochi I

3 star resort, 5 star prices. Don’t do early check-in option (read below)

Reviewed 13 may, 2022

Resort itself is fairly clean and up to date, however the rooms are in desperate need of some TLC. Food and drink are EXTREMELY overpriced. $6 for a child’s apple juice. $5 for a bottle of water. I understand the mark-up on alcohol but water and juice for my kids?! It would be nice to have a few complimentary waters placed in your room so you don’t have to leave just to get a drink (particularly when you arrive late). Wi-Fi inaccessible. My 3 year old asked if he could clean the pool (fair amount of leaves). Staff are mostly friendly. Housekeeping was great. There was also a fair amount of areas roped off without a clear indication of why, which just caused you to walk a lot farther just to reach a certain area. (Mostly outside in the pool/patio area. I would recommend going into old San Juan to eat as the food is much more delicious and not overpriced. Also, DON’T FALL FOR THE EARLY CHECK-IN OPTION UNLESS YOU ARE ABSOLUTELY CERTAIN YOU WON’T GET DELAYED. We unfortunately ended up delayed overnight in Chicago on our way and since we “already checked in online” we weren’t able to get reimbursed for the first night we were missing. Please let your guests know this when you’re offering this option.

nicoleb1352607

Horrible hotel if you have other option don't stay if you have other choice.

Reviewed 8 may, 2022

Don't stay here for $500/night you have many other great options. Hilton Carbie is not clean, A/C are broken in the rooms maitainance is non existence as it is apparent every where you look; furniture is beatnik up, bathrooms fixtures are broken tubs are broken, it feelsike you have checked into a low class motel. Sorry Hilton.

243vip2022