Nothing is well done
Reviewed 21 February, 2020
The location is bad, the room are not keep the best way, they over charge me for 2 extra days and because I didn't ask for a receipt I was no able to claim it. They do this on purpose, because once you back home is difficult to get document. Make sure you get a document in this place.
Reviewed 25 February, 2018
This place is charming and friendly. The staff is very nice and helpful and the garden is beautiful. The beds are comfortable and the atmosphere is relaxing. What a wonderful spot to spend a weekend! :)
Bad Experience in every way...
Reviewed 18 April, 2017
They kept the used sheets from the last guest. Dirty, pubic hair and hair from past guests and greasy bread crumbs on them and inside the pillow covers. BOTH BEDS! Sheets smell bad. Dirty bed covers. I had to help the night watcher change the bed linens. The mattress cover was disgusting. Oxidized bodily fluids. JUST WASH THEM! Lowest quality toilet paper. Only one soap bar, bad quality. Cheap packet of shampoo. They give you the bare minimum, lowest quality products. Shower not within minimum measurements, too narrow! Only warm water at best. My room was Badly kept.
THEY ARE NOT TAKING GOOD CARE OF THEIR PARROTS!!!! They need more than sunflowers seeds to be healthy. (Fresh fruit, vegetables, other nuts and fresh water). Being in a cage is bad enough!
Strict policies, but they do not live up to their own standards. They give you notice that they are free of any responsibilities on any situation presented on their premessis but charges you penalties and fees at their discretion. 50% cancellations fee. I didn't get any welcome, just got presented with my bill when I arrived.
Waited for the lobby reception next morning until 11:00 a.m. to sort out what had happened the day before and settle my next night stay, so decided to stop waiting and come back afterwards. NO receptionist until 3:00 p.m.! I decided to get my things out of the room to avoid further uncomfortable situations and misunderstandings. A waitress trying to make amends, showed me another room which was a lot better except for the dog excrement on our way to the room. Staff is nice enough but with restrictions in making decisions as it seems. The guest bathroom is rough and pretty bad quality.
I felt uncomfortable. My room standard was inferior in comparison to its rate, not considering all the inconveniences.
They jumped to conclusions and assumed I was leaving. In the end for me to settle the situation at hand I had to talk to the owner who walked in WARNING in a defensive bad attitude, that he did not wanted to be rude to me which was TOTALLY uncalled for. Everyone until that point was civil. The owner was taking everything VERY personal and UNPROFESSIONALLY, with a bad attitude not wanting to hear any of it, not wanting to resolve any situation, and eventually behaving in a rude macho style towards me trying to make things personal, making things up, and twisting his incomplete knowledge to his favor.
Maybe I was the exception... I've stayed in less expensive and way better hotels in MUCH better locations in San Miguel. No value for money at all.
Nice hotel for short stay
Reviewed 9 September, 2012
Hotel is surrounded by flowers and plants, located in small street a couple of blocks from the zocalo. Rooms are standard.Staff is nice. Good price value. Lack of breakfast is a minor drowback. San Miguel is a beatiful town with plenty to do, and you will not be staying much in your room.
Reviewed 21 July, 2019
Un hotel algo retirado del centro, si no llevas auto, limpio, desayuno mmm bien pero no es ostentoso, agua caliente aunque tarda en salir.
Tiene estacionamiento, croe que en general las personas de Guanajuato no son tan amables.
Bien de precio