Presidente InterContinental Cozumel

TripAdvisor Review

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M'Alob K'iin Is our greeting from the Mayan Culture that meand "Good day/Good Sun" Presidente InterContinental Cozumel Resort & Spa is located in an intimate natural paradise in front of the "Arrecifes de Cozumel"marine park, one of the world's largest corl reef systems, over an extended white sand...

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Vista da piscina

Rooms measuring 36 m2 overlooking the pool and garden. Available with a king size bed or two double beds. They have air conditioning, Egypti...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 4 years

Immediate booking

Tower Ocean View

Spacious rooms with unrivaled views of the Caribbean Sea. With an area of 79 m2, available with a king size bed or two double beds. They hav...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 4 years

Immediate booking

Luxury Pool View

Spacious rooms measuring 48 m2 overlooking the pool and garden area. Available with a king bed or two queen beds. With contemporary Mexican ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 4 years

Immediate booking

Luxury Ocean View

Spacious 46 m2 rooms, completely renovated, with wonderful views of the Caribbean Sea, available with a king size bed or two queen size beds...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 4 years

Immediate booking

Quarto frente à praia

Rooms measuring 57 m2, completely renovated, available with a king size bed or two queen size beds. With contemporary Mexican furniture made...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 4 years

Immediate booking

Frente à praia de luxo

The best way to enjoy the beach. 62 m2 rooms, completely renovated, available with a king size bed or two queen size beds. With contemporary...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 4 years

Immediate booking

Quarto Reef

The best view of the reef with direct access to the beach. Located in the most exclusive area of the resort, and completely renovated, these...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

by 4 years

Immediate booking

Property Info

M'Alob K'iin Is our greeting from the Mayan Culture that meand "Good day/Good Sun" Presidente InterContinental Cozumel Resort & Spa is located in an intimate natural paradise in front of the "Arrecifes de Cozumel"marine park, one of the world's largest corl reef systems, over an extended white sand beach, Presidente InterContinental Cozumel Resort & Spa offers a unique calmness, where culture and environment get together for an authentic experience. The resort offers first class accomodations in the Mexican Caribbean, keeping the tranquility and charm that has distinguished it throughout the ...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

Family entertainment and services
NannyKids Club
Reception services
Services / Luggage Storage24 hour reception
Cot available on requestRooms for the disabledAccepts major credit cardsPolyglot TeamBus parkingGymnasiumATMWedding ServiceBus parkingJacuzzi
Cleaning / Laundry Services
Laundry / Dry CleaningDaily maid service
Accommodation
24-hour room servicePlayground
Food & Beverage
Pubrestaurant24-hour room service
Pool and wellness facilities
PoolOutdoor PoolBabysitting on RequestFree fitness centerMassages on RequestDirect beach accessMassage ServiceSPA
Transport options
Bicycle rentalParkingFree ParkingValet Parking
Business Facilities / Facilities
Meeting RoomsBusiness Center
several
Free WifiWheelchair Accessibility
Stores
Gift ShopBeauty Salon
Activities
Water sports

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    1653

  • Very Good

    414

  • Good

    125

  • Reasonable

    37

  • Bad

    50

Travelers profile
  • Business

    59

  • Couples

    967

  • Solo travel

    47

  • Family

    636

  • Friends getaway

    160

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great but nothing is perfect

Reviewed 28 november, 2021

I made three booking directly with the hotel for a two week stay, with the option to cancel. The checkin went smoothly. The map of hotel is available. This is a big property. Take time to walk around to get to know where things are as hotel staff only provide map rather than taking time to walk you through. The first room was a luxury ocean view which is on the second floor near tennis court, gym and spa. The room is spectacular with big window and a balcony to watch the sunset sky. The bed is comfortable. The bathroom is spacious with rain shower, two sinks but no bathtub. Closet space is ample but might be tight for two guests. Mosquito spray and other bathroom amenities are well stocked except bathrobes. Keep in mind that the hotel is big and there is a lot of walking to get anywhere. Tried a couple restaurants which were quite good. Make sure to reserve the table at the seafood restaurant as it could be crowded for dinner. The Saturday night the hotel hosted a wedding so loud music to be expected, especially in the 51 and 52 areas of the hotel. There are two pool. The one near restaurants and reception is nice but always crowded. The one in the garden area is not tiled. The pool is rather simple, not inviting. All in all this is a good hotel to stay and to relax. The snorkeling is pretty good. The boat for excursions will pick up guests at the hotel pier. Plenty of beach chairs but some guests with bad habits still leave towels to reserve them🤣. Staff is well trained . They are all friendly and helpful.

praipan

Official Ironman hotel

Reviewed 23 november, 2021

We stayed during the the ironman with my son and loved the hotel. Make sure you choose an ocean view room so that you can start the day with the waves sound and the amazing view. The sea was amazing and just a minute away from our room. The hotel has 4 restaurants which were all good and the staff was very very helpful. We will be back.

0ozlems

Unfortunately not a 5-star experience

Reviewed 22 november, 2021

We took a family (my wife, our 2-year-old son and myself) trip to Cozumel for 6 nights in November. In fact, we still have two more nights of stay here. Our family friends (with their 2-year-old son) also joined us during this trip. Let me first tell you the pros: - Beautiful beach, although a bit small - free of sargassum. They have a long stretch of property so if you are looking for a quiet and peaceful times you can easily find it. - A variety of restaurants: Mexican (3.5/5), Mediterranean (4/5), Italian (3/5) and International Seafood (3.5/5), the latter two require a reservation in advance, which is easy to get. If you are a churros lover like me unfortunately it does not exist in this hotel so you have to go to the Cozumel’s city center to get it. - Scuba Du: The best dive shop on the island. Alfonso Alcantara is simply the best dive master. They keep your gear and even dry out your wetsuit for the next day. Whichever excursion you like to do, if the dive shop doesn’t have it, which is rare, the service provider will come and pick you up from the resort’s dock. - Worldwide-famous reefs accessible with only a few swim strokes away - Rooms are very close to the beach and restaurants, which we appreciated a lot with a toddler. - Friendly and respectful staff - Complementary Covid-19 testing (two per room. Third or more gets charges 25 USD per person). And now the Cons: -Breakfast is subpar for a 5* hotel and it takes 45 min to get an eggs Benedict. - Overall the service takes 45-60 min to bring out an order on the beach no matter how easy or complex the order is (salad vs. sushi vs. French fries and watermelon). - Rooms need updating. The wooden closet doors and the toilet door are hard to operate. Also, as seen in the picture, the wooden wardrobe that houses the refrigerator has dust all over, and needs to be cleaned throughly. - Kids Club is basically non-existent. There is nothing inside. The playground next to it is blocked with a caution tape. I asked why and the lady inside told me that “mug viejo (very old)”. It was disappointing especially when you have a 2-year-old toddler who is obsessed with playgrounds. - No hair dryer in the room. I asked for it, someone took the order but nobody has brought it yet. - It felt like there was a towel shortage at the beach/pool. I have see the towel rack empty way too many times (although I asked a gentlemen and he brought me towels rather quickly). I understand that we coincidentally chose the Ironman Race week and Thanksgiving but it doesn’t feel that busy here. - No first aid kit. As you see in the picture the blackout blinds have the weird metal rod at the bottom which has its sharp side open. My buddy cut the bottom of his food badly and couldn’t find anything to clean it up. He went to the front desk and they only had a couple of bandaids in the entire hotel. They offered to call for a medic though. - We came here during the rain season so wet clothes do not dry out. That also includes the patio furniture. As you see in the pictures the “pergola” above leaks and the room above drains all the water down through the wall (and through the gross green moldy weed). - Our beachfront room (Unit 1107) has a sloped exit (seen in the picture) with green stuff growing on it too. It is be slippery and a health hazard. Also the way they paved the sidewalks in also not engineeringly correct as it slopes inward and water collects. Also not cool while walking at night. - Spa is a hit or miss depending on who provides the service. My wife had two prenatal massages and only the second one was good. My buddy had a deep tissue massage and the masseuse apparently hurt him with her elbows in two spots. - Sauna was not hot. Actually it was cold inside. Upkeeping is much needed. We love Mexico and have been to many hotels/resorts in Playa del Carmen & Cozumel. Based on the experience I would rate this hotel a 3.5 star.

333omerg

An amazing property. A few items could be improved.

Reviewed 2 november, 2021

5 Star Items: The property is stunning. Pool area is amazing. Laundry Service. Outdoor Rain Shower. Doorman LeCap Cabana 4 Star Items: Food is delicious. Rooms were very clean. Staff is very friendly. 3 Star Items: Food and service at the Italian Restaurant. Check in staff Poolside service Variety of room service menu. 2 Star item: We paid for a room type. Being an IHG ambassador we should have gotten an upgrade. We didn’t. In fact we were asked to pay $50 extra per night for the room type we paid for. 9 nights. I have seen this on other reviews. Seems like a shameful money grab. We absolutely love this property. But their short sided money grab will probably make it our last visit. 1 Star Items: Room was musty. On each visit the outside furniture is unusable due to mold on the cushions.

172jacobm

excellent hotel and very COVID conscious

Reviewed 4 october, 2021

We just completed our 12th trip to the Presidente over the last 25 years. The staff was great as always, and the food was excellent in all four of the restaurants. the hotel took great care in providing masks, sanitizers, etc. and the entire staff wore masks the entire week we were there. Scuba Du remains a Class A dive operator and the snorkeling right off the beach is still quite good.

V1DNgregg