Awful customer service
Reviewed 18 October, 2021
I called to make changed to my reservation (which was well within the terms of my reservation) 5 days before arrival. The lady at the desk that I spoke with assured me that my changes had been updated on their end. When I arrived at the hotel they did not have a room for me. The hotel listed me as a no-show and blamed it on the booking agency I used. The front desk was less than helpful and 2 weeks later the hotel staff still refuses to answer my phone calls. In addition to screwing me out of a room they also charged me for it.
Weekend trip to cedar point
Reviewed 7 September, 2021
Not bad for a weekend stay, rooms were clean enough and the grab and go breakfast was nice, with many options. It’s close enough to cedar point as well. They didn’t clean my room, or give me fresh towels, I stayed 2 days, that’s my only real complaint.
Dark and drab
Reviewed 25 August, 2021
The hotel was dark and drab. It was in desperate need of an upgrade. The furniture in the lobby was stained. It felt grimy. Of course they blamed Covid for the fact that the bar and restaurant were closed, We came in as part of the Hot Rod Power Tour which was booked at least a month out. They must have been in need of staff, because were checked in by a young boy who appeared to be about 14 years old. We tried to get in the pool area but there was a lock on the gate. We saw someone sitting in there later but we could not figure out how they got in. We were booked for two nights but when we tried to get in the back door on the second day our room cards did not work. I had to walk a long way to the front desk, outside, and was told that they had only keyed it for one day. No apology was offered. The two days would have been unbearable if it had not been for the other guests on the tour.
Nice Hotel ... Faulty Fire Alarm
Reviewed 8 August, 2021
We had a dance competition from July 23-25 at Kalahari in Sandusky, Ohio, but since I am a Choice Privileges member, I opted to stay at the Comfort Inn Sandusky instead with my three children. The location was convenient (about five minutes from the Kalahari Convention Center and close to shopping/restaurants) and it had two pools (one indoor, one outdoor) which I knew my kids would appreciate. Check-in went smoothly and our room was comfortable. Breakfast both mornings was grab and go, but there was the option of microwaveable breakfast sandwiches (which helped take the place of the missing hot breakfast buffet).
Our stay was going well, but on the second night/last early morning the hotel's fire alarm went off at 5:00 am. We evacuated the hotel and watched as the fire department arrived. Eventually, we were told by the firefighters that it was a "malfunction" and we could go back inside. We returned to our room, I finally got my nervous children settled back in and in bed/asleep, and then the alarm went off AGAIN at 6:00 am. I was disappointed that the hotel did not offer any kind of compensation or partial refund, given that the alarm went off for no apparent reason ... TWICE!!? (Had there been smoke that triggered it, I would have been more forgiving, as it would have been doing its job.)
As nice as the hotel was, I think I would book a different Choice Hotel should I return to the area in the future. I would have rated four stars for my review, but I had to take two away for the two malfunctioning fire alarms.
Mold, Mildew and Rust, Oh My!
Reviewed 3 August, 2021
We chose this hotel since it was close to Cedar Point and had 4 stars on Trip Advisor.
Our room was nasty. There was mold in the sink, shower and ceiling. Our sheets were dirty. We ended up getting a clean set and changing them ourselves. Just what we wanted after 13 hours at CP....
The toilet barely flushed and the entire room was damp and musty.
The "breakfast" was some microwaveable sandwiches and coffee cake, though we were happy for that.
I thought we maybe just got a bad room, but other people in our group also had a nasty room.
I'd look elsewhere!