Based on 799 review
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This hotel is conveniently located in Lake Mary. This luxurious hotel lies just a short driving distance away from the bustling downtown area of Orlando. Seminole Town Centre Mall lies just a 10 minutes' driving distance away, where guests can explore the myriad of shopping and dining opportunities that it has to offer. A wealth of attractions can be found nearby. This wonderful hotel is perfect for business and leisure travellers alike. The hotel boasts a sophisticated architectural design, exuding elegance and poise. The guest rooms are superbly appointed, oozing character and charm. The roo...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesOutdoor Pool.
Business Facilities / FacilitiesMeeting Rooms
Reception servicesLuggage storage
One of the Best Hotels in the Area
Reviewed 1 september, 2021
Thank goodness for the Westin, especially since there are not very many decent hotels in the area. This hotel is very nice, staff is courteous and professional, and location is good. I also appreciate that the rooms are kept clean, as opposed to the Marriott down the street….which refused to clean our room until after checkout the last time we were there. Our issue is with the Shula’s Restaurant: I ordered a Ceasar Salad with shrimp. Note that a regular Ceasar Salad costs $9. Added shrimp costs another $12. Guess how many shrimp I received for the $12? 3 shrimp!!! And these 3 shrimp were not even jumbo shrimp….merely medium at best. $21 is beyond an inflated price for a bowl of lettuce, a few croutons, and the 3 shrimp. Secondly, my husband ordered a steak with 2 sides. He was told, however, that sautéed mushrooms would not be included as a side, even though sautéed mushrooms is clearly listed in the Sides section of the menu. Finally, we sat at the bar to order a quick drink, while we were waiting for the food to take up to our room. The bartender, Erica, was so rude, that she walked away while I was in the middle of my drink order, without so much as an apology. We still really like the Westin, and will definitely stay again, since we visit this area often. However, we’ll be sure to avoid Shula’s next time.
The stinkiest rooms known to man. UGH!!!!
Reviewed 4 august, 2021
You would think that a Westin would be a "DELUXE" hotel stay but not this property. The rooms have the foulest, dang, moldy, mildewy smell on earth. Two of my colleagues had the same experience. I complained to Bayron at the front desk and he and several of his staff members were surprised to hear this feedback. I guess they didn't read online reviews because I'm not the first to complain. The rooms were also a little grungy/dirty. I'm also totally sick of hotels using COVID as an excuse not to provide great service. Breakfast consisted of a buffet behind plexiglass where a server (trying her best) starting picking out items for me - choices were pre-made mini omelettes, bacon, potatoes, etc. What about fresh fruit, yogurt, some good pastries? Have they not heard that people don't eat like this anymore? And don't get me started on the number of baseball teams there, congregating in the lobby, eating pizza, etc. Not exactly a luxurious experience. The absolute best thing about this hotel is the location - tons of restaurant options right across the street (short drive or walk). Maybe the Marriott on the other sound of the road is better but I will avoid this hotel like the plague. I am still gagging over that room smell.
Westin Orlando - Lake Mary North
Reviewed 3 august, 2021
No room service; flooded bathroom; limited staff and not the friendliest; my safe didn’t work and smelled like marijuana so I couldn’t use it nor it was working in general. Slippery floors due to bathroom which my Don slipped and fell. Room service was only available upon request with 24 hours notice.. I left around 7 AM and returned around 3 PM and found my room the same. I had to dry myself and the kids with the same wet towels the entire trip. I’m sure it’s not their standard experience and staff has slot to do with it, but I basically paid to have endure a challenging life for four days. The bedsheets were stained and dirty. Not yo mention, my room was also housekeeping’s storage facility. This place needs to close its doors, refund their guests and not operate until they have e the adequate staff to operate. Simple.
Reviewed 15 july, 2021
From check in and throughout the stay, this Westin checked ally he boxes. The staff is extremely professional and accommodating as well as efficient. We stayed here awaiting our permanent living arrangements and were so pleased. They are extremely pet friendly and do not charge pet fees like most other properties. The restaurant on site has a great and very reasonable happy hour with 3.75 wine flights and delicious appetizers! I would definitely recommend this Westin as a Bonvoy Elite Member. Added bonus = no parking charges! Thank you Westin Lake Mary!
Nice stay.. read for an honest detailed opinion.
Reviewed 29 june, 2021
We stayed at the Westin while in town for a 5 day baseball tournament. They do not have self service laundry on site so we were forced to find a coin laundry 15 min away. The lobby bar was closed every day and the Restaurant / Bar Shulas is very pricey. $42 for breakfast for 2 and $72 for dinner for two. (Including tip of course). Rooms are standard and the pool is nice but it isn’t as big in person as it looks online and chairs at the pool are minimal. If the pool is full, there is no seating. Gym is better than average. The location in walking distance to many restaurants was nice when not raining. There is a McDonalds in walking distance for a cheaper breakfast option.