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Opinión escrita el 21 de Octubre de 2013
Muy buen hotel, para salir de la rutina de los parques temáticos. Tiene varios locales cerca. El hotel muy limpio y ordenado. Habitaciones con tamaño perfecto. Internet gratis y estacionamiento. Lo recomiendo 100%
Opinión escrita el 2 de Julio de 2013
Muy bien ubicado, facil acceso a la autopista, a 30 minutos de orlando y 40 minutos de los mejores parques. Centros comeciales y restaurantes al cruzar la calle. Habitaciones A1, super limpias y bien equipadas. Lo unico negativo es que nadie hablaba en español.
One of the Best Hotels in the Area
Opinión escrita el 1 de Septiembre de 2021
Thank goodness for the Westin, especially since there are not very many decent hotels in the area. This hotel is very nice, staff is courteous and professional, and location is good. I also appreciate that the rooms are kept clean, as opposed to the Marriott down the street….which refused to clean our room until after checkout the last time we were there.
Our issue is with the Shula’s Restaurant:
I ordered a Ceasar Salad with shrimp. Note that a regular Ceasar Salad costs $9. Added shrimp costs another $12. Guess how many shrimp I received for the $12? 3 shrimp!!! And these 3 shrimp were not even jumbo shrimp….merely medium at best. $21 is beyond an inflated price for a bowl of lettuce, a few croutons, and the 3 shrimp.
Secondly, my husband ordered a steak with 2 sides. He was told, however, that sautéed mushrooms would not be included as a side, even though sautéed mushrooms is clearly listed in the Sides section of the menu.
Finally, we sat at the bar to order a quick drink, while we were waiting for the food to take up to our room. The bartender, Erica, was so rude, that she walked away while I was in the middle of my drink order, without so much as an apology.
We still really like the Westin, and will definitely stay again, since we visit this area often. However, we’ll be sure to avoid Shula’s next time.
The stinkiest rooms known to man. UGH!!!!
Opinión escrita el 4 de Agosto de 2021
You would think that a Westin would be a "DELUXE" hotel stay but not this property. The rooms have the foulest, dang, moldy, mildewy smell on earth. Two of my colleagues had the same experience. I complained to Bayron at the front desk and he and several of his staff members were surprised to hear this feedback. I guess they didn't read online reviews because I'm not the first to complain. The rooms were also a little grungy/dirty. I'm also totally sick of hotels using COVID as an excuse not to provide great service. Breakfast consisted of a buffet behind plexiglass where a server (trying her best) starting picking out items for me - choices were pre-made mini omelettes, bacon, potatoes, etc. What about fresh fruit, yogurt, some good pastries? Have they not heard that people don't eat like this anymore? And don't get me started on the number of baseball teams there, congregating in the lobby, eating pizza, etc. Not exactly a luxurious experience. The absolute best thing about this hotel is the location - tons of restaurant options right across the street (short drive or walk). Maybe the Marriott on the other sound of the road is better but I will avoid this hotel like the plague. I am still gagging over that room smell.
Westin Orlando - Lake Mary North
Opinión escrita el 3 de Agosto de 2021
No room service; flooded bathroom; limited staff and not the friendliest; my safe didn’t work and smelled like marijuana so I couldn’t use it nor it was working in general. Slippery floors due to bathroom which my Don slipped and fell. Room service was only available upon request with 24 hours notice.. I left around 7 AM and returned around 3 PM and found my room the same. I had to dry myself and the kids with the same wet towels the entire trip. I’m sure it’s not their standard experience and staff has slot to do with it, but I basically paid to have endure a challenging life for four days. The bedsheets were stained and dirty. Not yo mention, my room was also housekeeping’s storage facility. This place needs to close its doors, refund their guests and not operate until they have e the adequate staff to operate. Simple.