Holiday Inn Express

Starting at

$ 97

TripAdvisor Review

Based on 576 review

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You can relish the comforts of home when you choose to stay at the new Holiday Inn Express Hotel & Suites Santa Cruz. The hotel location offer easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. The new Santa Cruz, CA hotel is the perfect starting point for a ...

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Property Info

You can relish the comforts of home when you choose to stay at the new Holiday Inn Express Hotel & Suites Santa Cruz. The hotel location offer easy access to the Boardwalk, picturesque beaches, towering redwoods and terrific shopping. The new Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

GymnasiumNo cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NOIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedIt is possible to carry out transactions without cashWheelchair access (there may be some limitations)Meal service changed to increase securityThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilityContactless check-in availableSwimming pool with wheelchair accessIlluminated path to the entranceMultilingual teamQuick checkoutReception (limited hours)Free breakfastShower room adapted for wheelchairsBreakfast available (surcharge)Seasonal outdoor poolWheelchair accessible bathroomTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake advantage of recreation opportunities such as bicycles to rent or take in the view from a rooftop terrace and a garden. Additional features at this hostel include complimentary wireless Internet Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baConciergeConciergeCheck-out hourCheck-out hourNewspapersConciergeBicycle storageConciergeConciergeTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take time to pamper yourself with a visit to the full-service spa.ConciergeMake use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and tour/ticket assistance. This motel also features barbecue grills and a vending machiTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take time to pamper yourself with a visit to the full-service spa.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Dining areaTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Make use of convenient amenities such as complimentary wireless Internet access, a hair salon, and barbecue grills.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Dip into one of the 5 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. Additional amenities at this lodge include complimentary wireless Internet access, tour/tickeTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Make use of convenient amenities, which include complimentary wireless Internet access and a vending machine.Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless Internet access and a vending machine.Clothes dryerEnjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.Be sure to enjoy recreational amenities including an outdoor pool and a spa tub. This lodge also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting tMake use of convenient amenities such as complimentary wireless Internet access, concierge services, and a fireplace in the lobby.Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless Internet access.Elevator
Pool and wellness facilities
PoolOutdoor Pool
several
Elevator
Transport options
Parking
Reception services
Safe boxNewspapersLuggage storage

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    228

  • Very Good

    220

  • Good

    64

  • Reasonable

    33

  • Bad

    31

Travelers profile
  • Business

    84

  • Couples

    153

  • Solo travel

    19

  • Family

    254

  • Friends getaway

    32

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Very Nice Holiday Inn

Reviewed 25 july, 2021

They had plenty of housekeepers, which apparently was not the case during Covid in 2020 judging by earlier reviews. Property was clean and staff was nice. Only surprise was the $10 per night parking fee. They did not have our reserved suite available and our family had a smaller room because they said they were sold-out of suites. Plenty of fast food eateries (McD's, Dennys, burger places etc.) within easy walking distance.

michaelmQ1

The small things

Reviewed 27 june, 2021

Stayed here for the past two nights. We arrived later in the evening in a two queen suite with pull out couch. Booked the room for four people. Room size is very nice but that is about it. No towels or face cloths in room. No sheets for pullout couch. So the advertise a texting service. Tried that with no response. After 20-25 minutes went to front desk. Asked and was able to get two towels, yes two for four people. And the sheets would be brought up. Didn’t realize they meant the next day. Bathroom floor looked like it has never even been wiped. Location is good for the entire city of SC. But if we return would look elsewhere and that goes for all cities Oh and phone didn’t work to call the front desk or get messages

Dmax32

Jail Next Door Must Have Better Customer Service

Reviewed 22 june, 2021

That was an unpleasant experience. Hotel apparently doesn't believe in customer service. Also, no shampoo or conditioner in the room. Bring your own towels. And hotel ran out of parking by 7 p.m. And the meth addicts probably form the local jail promised to keep an eye on my car. Who wants to risk their live to walk a block to get ice cream? Or a mile to the Boardwalk (not nearby as advertised). Perhaps if they fired all the front desk male employees and started over the hotel would be better. They have a monopoly on busy summer days. So, if everything is else sold out, I guess its better than the homeless tents next door.

FrequentTravler8

WORST HOTEL IN Santa Cruz

Reviewed 22 june, 2021

As a Platinum Elite with Holiday Inn and Titanium with Marriott, trust me when I say this is THE WORST hotel I have been in the last 2,000 nights or 30 years. As others write, terrible service including manager Freddy, it is in a homeless crack-head neighborhood next to freeway so you may be murdered if you exit the hotel, inadequate parking, no soap, no shampoo, no body wash, would only give two sets of towels for room with four people, and hung up on me. Holiday inn needs to dump this property. Good news is that it is next to the county jail if you just got released and need a place to stay. And no where near the Boardwalk as advertised. STAY ELSEWHERE. They sell out so they don’t care about customer service.

Sightseer06545130890

Poor Customer Service

Reviewed 6 june, 2021

Amenities were fair, the low rating was due to the poor customer service at the front desk. I simply stated that what was listed on the website wasn’t what they were telling me in person. They basically said that their site isn’t up to date, can fluctuate depending on the season, and that the information isn’t accurate. I had no problem with the difference, but just didn’t appreciate being talked to with such a poor attitude when I was only trying to explain the discrepancy. Please update this to reflect that each hotel reserves the right to choose policies at their own discretion. Good: Rooms were clean. Key card stays in for lights to remain on. Pool was open. Bad: It’s our vacation and it just wasn’t a pleasant start due to the customer service.

pinedabriana9q