not all inclusive, rude, from a mixed Gringo/Colmbian family
Reviewed 3 October, 2021
Nobody can answer your questions, and you get completely different answers. No one told us about kids activities. When we asked we were told they are none on saturday after we missed the night activity since we were told nothing. no map of the property and hard to get around. you have to go t/ the restaurant to other pools then they complain you dont have sandals or a shirt covering you or your wife/children.
Dont opt for the meals as it is not all inclusive and you have to eat at the one restaurant where you can get covered in bird poop and come down with a bird disease. Yet you have to make a reservation.... why if I paid for it and there are no other inclusive options. No alcohol is included even at dinner. Better to bring a cooler your own food, drinks, or use there supermarket.
Cook yourself or go to their restaurants where you may get treated with respect, any pool area bar are brutally slow even if no one is there. they dont like to work. The kids area is way out of the way and difficult to get too. They area overstaffed and unhelpful unless my Colombian wife is by herself then every guy will be more than happy to do anything she wants and very inappropriate.
Save the hassle stay somewhere with a pool for 1/3 price and just go to the beach. It will be much more enjoyable.
Reviewed 12 July, 2021
We go there very often, and the place always amaze me, the pools are so good, the rooms are fantastic and the service way better than any other hotel in the zone. We love this resort.
I recommend prepared yourselves to have a wonderful holidays there with the possibility to use the room as your apartment and cook there or use the hotel restaurants, in particular I really recommend to go to the Ziruka bar and restaurant and the Yuluka Spa
Good experience in general but there's room for improvement
Reviewed 24 May, 2021
This is the third time I have the chance to stay at Zuana. I love it in here but I gotta say this one wasn't that good. Starting with good, cool stuff, I want to shout out for the fantastic girl who kept my room clean, perfect and spotless all the time and went the extra mile to provide premium service to most of my needs, Liseth Ferrer really knows about customer service! And also I want to root for cool man Joseph our waiter/bartender at the beach and pool whose charisma and charming service really made our days brighter while resting. Most of the staff's customer service is awesome but the customer service one experiences at front desk and specially with the call center people is honestly awkward.
Now the 'not so cool spart'... It feels like some things around the hotel have been around for a good while, like at the gym, most of the weights and grips are the same ones I used the first time I stayed here (6 years ago) and now they're rusty and can mess up your clothes if not careful, not only by having contact but also because they let go some rusty dust. Same happens at the bar where you can play Billiards, among other utensils around restaurants, beach & pool areas.
I would recommend that you guys come up with more disposal cans where recyclable waste can be properly separated, there are some but not enough in the most important areas where they should be.
In general, I love visitin Santa Marta and staying at Zuana. Work out the little patchy things and your experience will be a 5 stars in short time :)
Excellent service at restaurants and pools but a creeping administration damages all the experience
Reviewed 12 April, 2021
The hotel ok, rooms nice and tidy, swimming pools clean and employees do their best, but tiny details managed the worst by old.fashioned admin leaves a pretty bad image.to all the good effort the employees made
Coincidence, refrigerator just stopped working pouring water all.over the plsce, employees ran to.fix and clean admin did nothing about my damaged products neither show any interest, just let.it pass by 👍
We are a couple, asked for best room, gave one with two double beds... The.other ones are for families... Ok no prob, romantic night, hey admin can you lend me a corkscrew
"No you are a standard room, and we are not allowed to lend any "premium" implement to standard rooms"
I just payed in extra services more than 200 usd in two days but apparently I don't deserve a corkscrew...
Andres Felipe C
A wonderful trip
Reviewed 19 August, 2020
- the name of this place is zuana it is a very beautiful hotel
- I usually go every 2 years
- I went 2 years ago
- what I did there was to be in the pools, there are a lot, they are all gigantic, the beach is beautiful, I also went very often, in the hotel there were games in the pool and on the beach too, I spent time with my family and also especially ate a delicious food
-Something they have to do is go to all the pools that there are and above all never miss the slide, the restaurants where there is delicious food and especially the beautiful private beach that it has
- what I recommend you do is go play and share with your family on the beautiful beach and a beautiful crystal clear sea
- I like it because it is a place where the service is excellent, the food is delicious, the people are super friendly, the sea is delicious and the sand is super soft, I also like it because it is a place where you can share with the family, a super fun slide and above all, super comfortable rooms, it is an unforgettable experience