Not Bad - Unless Something Goes Wrong
Reviewed 14 July, 2020
We'd stayed here for a couple of weeks a few years ago and liked it, so we booked it for a couple of months this time as emergency accommodation while our house was being renovated.
The place itself is quite nice. In a convenient part of town, it's clean and interesting inside.
But this time, the first week of the booking, I was kept awake until 5am by some rude, stoned guests who thought it was ok to be wandering around the shared patio area, kitchen, etc, talking loudly, smoking spliffs and generally making a nuisance of themselves. If there were night staff in attendance, they never showed themselves or told these guests to put a lid on it, and a call and messages to the WhatsApp number on the room door went unanswered until after the noise had subsided. I approached them myself at one point to tone it down but was ignored.
Unfortunately, things went downhill from there with my interaction with the host, who was not on-premises, becoming unpleasant. In the end the host changed their story about whether the hotel was, in fact, a hotel, whether I could cancel for a refund and fabricated stories about me which I still can’t fathom. (Eg, that I was staying there because I couldn’t work because of the noise my kid was making, and that I had threatened the noisy guests with a gun!) Unbelievable. She even said I’d complained about noise the first night even though I never stayed there until the third night of the booking! I had to get Airbnb involved to cancel the remainder of our booking (which itself wasn’t a fun experience).
I don’t like leaving negative reviews but I would say that provided you don’t have any problems, this is a good option for a short stay in Querètaro*. But if you do have any problems, beware of the host!
* Personally, as a foreigner, I’d rather not have to deal with exposure to illicit drugs.
Reviewed 9 February, 2020
Good place to just relax, no noise. Everyone was very kind and checks on you for whatever you need. Kitchen staff also very amiable and super efficient. The rooms are large and cable looks clear. Water is warm and its very nicely located for turism in the center of the city.
Charming & Delightful
Reviewed 7 June, 2019
Aside from the attractive and comfortable rooms, the inner court with a complete kitchen made our stay most enjoyable. There's no bar, but if you bring tequila, you can make your own margaritas. Enjoy the unique ambiance of this fine hotel.
Quaint hotel, and very near to the center of the city
Reviewed 25 January, 2018
Small and warm hotel. Each room is different, clean and nice with artisan soap and shampoo. You can go to the center walking only a few minutes. The rooms face a common patio, and there may be noise on busy days, however, it is a hotel worth trying
Cozy, warm and very hospitable. Great value!
Reviewed 15 March, 2017
I arrived in Queretaro with my wife and daughters AND our dog. From the moment we arrived we were kindly greeted by the host, and their reception made us feel right at home.
We were given a very nice and ample double room with nice and comfortable beds and plenty of space. The room amenities were nicely chosen and of very good quality. The hotel's location was very convenient. Only downside is that parking was a little far, or you could leave your car on the street and the neighbors aren't too happy with that. However, parking is a frequent issue with most of Queretaro's downtown hotels.
Aside from the wonderful room and hotel ambience and decoration, the breakfasts there are the HIDDEN GEM. Home cooked breakfast served fresh every morning by a lady that perfects home-style Mexican breakfasts, fresh squeezed juices. Amazing.
My wife had a spa session there one afternoon and walked out renewed.
Overall a great experience, we all loved it. Even Luka, our miniature schnauzer. Will definitely stay there again on our next visit to Queretaro. Value, comfort, service and food. All around greatness.