Very good hotel
Reviewed 21 February, 2021
Very good hotel with nice spa and pool area. Actually it is what you can expect from a Ritz. Service friendly, rooms clean and nice (at least on the executive floor) and restaurants are good, as is the breakfast. They have a parking garage and the metro is Nearby.
It could be renovated, as some things look.a bit "used". Nevertheless a 5* ranking (as well when you consider the relatively moderate proces for a Ritz).
The best place
Reviewed 24 January, 2021
I love this hotel. Great service all the time. They do care for their guests. And the restaurant, oh my. The best! Food does not only tastes good but it also looks good! I’ve been coming here for many years now and I never get tired of it. I highly recommend it.
Solid chain hotel visit
Reviewed 12 January, 2021
Service was mostly very good. Rooms were large, and recently renovated. Breakfast was a slight let down, but nothing major. The pool area was nicely located on the roof, but could use a touch-up. The location is somewhat boring, but there are some nice cafes etc around the area.
Cozy, clean, convenient!
Reviewed 30 December, 2020
I have only ever enjoyed the breakfast and the Spa at the Ritz in Santiago (pre -Covid), so when I got an opportunity to stay here, I knew it would be amazing! The rooms are spacious and sparkly clean, the bed is sooo comfortable, and what a lovely view! The breakfast was delicious and service was so lovely! For Covid safety- there was a panel between guests and front desk staff, they all wore masks, and there was hand sanitzer at the desk and in the elevator. Instead of the usual breakfast buffet, everything was made fresh to order and brought to your table. My friend and I ordered lots of food so I never felt I didn't have enough since it wasn't a buffet. This hotel is also a 1 minute walk to the El Golf metro station if you need it & is well recognized by taxi cabs. There is a pharmacy across the street and a mall within a 10-15 min walk. Very well located!
Good downtown location; okay hotel
Reviewed 23 September, 2020
I wanted to love this place, but it didn't stack up to other Ritz Carltons across the globe. It was okay; there was nothing wrong with it, but it was dated and not as charming as others. it was comfortable, however, and the service was fine.