Hotel Napolitano

Starting at

$ 123

TripAdvisor Review

Based on 250 review

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Located in the leisure district of Santo Domingo, this hotel lies within a few minutes' walk of the city centre where guests will discover bars, restaurants, shops and nightlife venues. Links to the public transport network lie approximately 2 km from the hotel. This hotel features a hairdresser's s...

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Property Info

Located in the leisure district of Santo Domingo, this hotel lies within a few minutes' walk of the city centre where guests will discover bars, restaurants, shops and nightlife venues. Links to the public transport network lie approximately 2 km from the hotel. This hotel features a hairdresser's salon, Internet access as well as parking facilities. Room and laundry services are also on offer. Guests can choose their meal in an air-conditioned restaurant. The rooms are modern in design and each come with a bathroom, fridge and a hire safe. There is a swimming pool and a sun terrace in the out...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Food & Beverage
restaurant
Pool and wellness facilities
Outdoor Pool
several
Elevator
Stores
Beauty Salon
Acrylic protection between customers and employees in the main contact areasThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableHand sanitizing gel is provided to guestsLaundryTemperature measurement available to customersEmployees wear personal protective equipmentEmployee temperature is measured frequentlyMasks available to guestsIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetGloves available to guestsFrequently touched surfaces are disinfectedDry cleaning / laundry servicesCoffee / tea in common areasAirport shuttle (surcharge)Smoking areasIn-room accessibilitySupport for excursions / ticket purchaseMultilingual teamUmbrellas by the poolBreakfast available (surcharge)Bar / LoungeWheelchair accessible bathroomTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleCon bicicletas de alquiler y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EncoPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake time to pamper yourself with a visit to the full-service spa. This lodge also features complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddBusiness centerPamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suFree tea bags/instant coffeePamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as an indoor pool and a spa tub, a lucky night at the casino isTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and an arcade/game room.Try your luck at the casino and enjoy other recreational amenities including a sauna and a 24-hour fitness center.Pamper yourself with a visit to the spa, which offers massages and body treatments. While the golfer in the family is out on the course, you can enjoy above-par recreational amenities such as a casinoTreat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. Additional amenities at this Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. Additional amenities at this Sauna

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    67

  • Very Good

    73

  • Good

    55

  • Reasonable

    25

  • Bad

    30

Travelers profile
  • Business

    33

  • Couples

    59

  • Solo travel

    42

  • Family

    46

  • Friends getaway

    40

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Extra charge unacceptable/ cargo extra inaceptable

Reviewed 5 may, 2021

I have stayed at Napolitano four times before. This time I’m staying elsewhere but rented a room for two days for a family member. Made the reservation in person on a Saturday for Monday check in. Arrived to the hotel with the family member around 11:15 am, approached the front desk and said “my aunt is checking in, but we are going out to lunch and I’d like to store her bags.” Jesennia, front desk attendant, advised the room was ready, I said “great.” Advised my aunt we could leave her belongings in the room. Jesennia them advised the early checking will $25 extra, I asked why? I did not request early checking, you are giving me the room because is ready and from 11:15am to 3pm, the regular checking in time, you are not going to use that room, she replied by saying “those are the rules, I do not make the rules. Emailed Sally De La Rosa, manager of the hotel. She advised me of 3pm checking time and apologized if they did not advised me of such, even after telling her I worked hospitality industry for over 21 years. She advised the same will applied to late check out, which I’d understand because late check may inconvenience an incoming guest. But if no early check-in was requested, but you have the room ready, wouldn’t it be a goodwill gesture to offer it to your guest? Instead they prefer to make you wait to 3pm or charge you extra $25 US dollars, totally unacceptable, will never stay there again. Despues de haber estado cuatros ocaciones en este hotel, esta vez reserve una habitation para un familiar. Llegamos alas 11:15am y queriamos dejar el equipaje e irnos almorzar. Jesennia de la recepccion nos informo que la habitacion estaba lista. Me le comunique a mi tia y dejamos el equipaje en la habitacion. Jesennia despues me dijo que eran $25 US dollars extra por haberme dado la habitacion antes de las 3pm. Le dije nunca pedí entrar mas temprano, solo que usted dijo que la habitación estaba lista y como no la vas a utilizar de aquí a las 3pm, me parece que el cargo extra no es correcto, ella simplemente me dijo que esas eran las reglas las cuales ella no había hecho. Me comuniqué Sally De La Rosa, la gerente, y me explico que cuando asignan una habitación mas temprano de las 3pm cobran extra y se disculpó por si no me habían explicado que la hora de entrada a un hotel es regularmente 3pm aun cuando le informe que trabaje hoteleria por más de 21 años. Me explico seria los mismo si alguien deja la habitación más tarde de la hora estipulada, lo cual entendería porque en este caso la habitación podría no estar lista para el huésped que llega. $25 US dollars extra por una habitación que ya está lista, es una falta de respeto para cualquier huésped, pero mas con uno que ha estado ahí cuatro veces. Prefieren que el huésped espere y no dar la habitación más trampeando. Nunca mas me quedare ahí.

FidelS968

Can be Better

Reviewed 6 november, 2020

Good location. Nice view from the rooms. Service at the restaurant (dinner) terrible. Water in the room sometimes shuts down. Front desk staff are helpless. Sent us to a restaurant that was closed. Made many errors with our room bills..... Recommend to check the bill, count change when given etc.

B K

I LOVE THIS PLACE Napolitano

Reviewed 27 march, 2020

I Used to Visit this place at the Terraza, Piano Bar for Many Years, but, I never stay Overnight the room was excellent clean, the bed a lot of comfort,the ocean view amazing,mini bar available was great. I was very delight with the breakfast due is a combination of the continental plus island regular included tropical local juice, I will never forgot the room 716

arissanchez2

my 3rd stay here and again great !!!

Reviewed 12 february, 2020

Had to go Santo Domingo in February 2020, The hotel Napolitano is nice and clean, but the restaurant is more than perfect. In the afternoon I enjoyed a cheesecake with delicious coffee... for dinner I had a really good sweet/sour plate with incredible mashed potatoes. I finished all... The breakfast buffet is included, believe me, YOU DON'T WANT TO MISS THIS !!!

andreathumeyer

Location is good.

Reviewed 10 february, 2020

My wife and i stayed there for 17 nights. At first we got a room not as advertised. I went and complained and got the room I was supposed to get without any problem. The breakfast was ok and service was good. Rooms are being Cleaned every day. Bed was comfortabel and airconditioning was cooling ok but could not be turned down.(switch didn’t work) The bathroom room is not so big but ok. You’re in walking distance of the conde and cuidad colonial. It only takes 200 to 300 pesos(5$) to move Within short distances. The prices are fixed prize for the city zone. Each trip is 500 pesos going and 500 returning. We have a taxi friend Who move us around at an honest prize you can find him at the beginning of the conde His name is pedro 001809-2972006 we have been making use of his service for quite some years now. He nows a lot of good places to go depending on what you want to eat dinner or lunch. Right in front of napolitano there are quite a few taxi drivers from the hotel that ask reasonable prizes if you know the price they must charge. if they call a taxi from outside they may charge a little bit more but if you Know the price you can deal with them. The pool of the hotel isn’t big but it’s ok to cool of. For us the hotel prize was ok if you book directly and pay in advance. We had the seaside view and its nice to wake up and have the view of sea, fishermen and ships on the sea. The casino is small variety of slots not so Big. Don’t expect to win a lot because your playing in peso. Some times about 150$ to 200$. The casino is more to have a distraction or something to do if you don’t go out to much by night. At the expensive mall’s like the blue mall, agora mall, sambil and others you can find the American restaurant chains like Chili’s, outback steak house, applebees, tony romano and others. We recomend if you want to move on the island To go to puerto plata, punta cana, samana and stay for 2 nights at all inclusive hotels there worthy of the effort. Each part has it’s own attractions to see. Just check in advance what you wanne do. Have fun and make the best of it. This hotel is ok for the budget prizes you want to pay.

RobertMusician