Based on 250 review
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Located in the leisure district of Santo Domingo, this hotel lies within a few minutes' walk of the city centre where guests will discover bars, restaurants, shops and nightlife venues. Links to the public transport network lie approximately 2 km from the hotel. This hotel features a hairdresser's salon, Internet access as well as parking facilities. Room and laundry services are also on offer. Guests can choose their meal in an air-conditioned restaurant. The rooms are modern in design and each come with a bathroom, fridge and a hire safe. There is a swimming pool and a sun terrace in the out...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesOutdoor Pool
Extra charge unacceptable/ cargo extra inaceptable
Reviewed 5 may, 2021
I have stayed at Napolitano four times before. This time I’m staying elsewhere but rented a room for two days for a family member. Made the reservation in person on a Saturday for Monday check in. Arrived to the hotel with the family member around 11:15 am, approached the front desk and said “my aunt is checking in, but we are going out to lunch and I’d like to store her bags.” Jesennia, front desk attendant, advised the room was ready, I said “great.” Advised my aunt we could leave her belongings in the room. Jesennia them advised the early checking will $25 extra, I asked why? I did not request early checking, you are giving me the room because is ready and from 11:15am to 3pm, the regular checking in time, you are not going to use that room, she replied by saying “those are the rules, I do not make the rules. Emailed Sally De La Rosa, manager of the hotel. She advised me of 3pm checking time and apologized if they did not advised me of such, even after telling her I worked hospitality industry for over 21 years. She advised the same will applied to late check out, which I’d understand because late check may inconvenience an incoming guest. But if no early check-in was requested, but you have the room ready, wouldn’t it be a goodwill gesture to offer it to your guest? Instead they prefer to make you wait to 3pm or charge you extra $25 US dollars, totally unacceptable, will never stay there again. Despues de haber estado cuatros ocaciones en este hotel, esta vez reserve una habitation para un familiar. Llegamos alas 11:15am y queriamos dejar el equipaje e irnos almorzar. Jesennia de la recepccion nos informo que la habitacion estaba lista. Me le comunique a mi tia y dejamos el equipaje en la habitacion. Jesennia despues me dijo que eran $25 US dollars extra por haberme dado la habitacion antes de las 3pm. Le dije nunca pedí entrar mas temprano, solo que usted dijo que la habitación estaba lista y como no la vas a utilizar de aquí a las 3pm, me parece que el cargo extra no es correcto, ella simplemente me dijo que esas eran las reglas las cuales ella no había hecho. Me comuniqué Sally De La Rosa, la gerente, y me explico que cuando asignan una habitación mas temprano de las 3pm cobran extra y se disculpó por si no me habían explicado que la hora de entrada a un hotel es regularmente 3pm aun cuando le informe que trabaje hoteleria por más de 21 años. Me explico seria los mismo si alguien deja la habitación más tarde de la hora estipulada, lo cual entendería porque en este caso la habitación podría no estar lista para el huésped que llega. $25 US dollars extra por una habitación que ya está lista, es una falta de respeto para cualquier huésped, pero mas con uno que ha estado ahí cuatro veces. Prefieren que el huésped espere y no dar la habitación más trampeando. Nunca mas me quedare ahí.
Can be Better
Reviewed 6 november, 2020
Good location. Nice view from the rooms. Service at the restaurant (dinner) terrible. Water in the room sometimes shuts down. Front desk staff are helpless. Sent us to a restaurant that was closed. Made many errors with our room bills..... Recommend to check the bill, count change when given etc.
I LOVE THIS PLACE Napolitano
Reviewed 27 march, 2020
I Used to Visit this place at the Terraza, Piano Bar for Many Years, but, I never stay Overnight the room was excellent clean, the bed a lot of comfort,the ocean view amazing,mini bar available was great. I was very delight with the breakfast due is a combination of the continental plus island regular included tropical local juice, I will never forgot the room 716
my 3rd stay here and again great !!!
Reviewed 12 february, 2020
Had to go Santo Domingo in February 2020, The hotel Napolitano is nice and clean, but the restaurant is more than perfect. In the afternoon I enjoyed a cheesecake with delicious coffee... for dinner I had a really good sweet/sour plate with incredible mashed potatoes. I finished all... The breakfast buffet is included, believe me, YOU DON'T WANT TO MISS THIS !!!
Location is good.
Reviewed 10 february, 2020
My wife and i stayed there for 17 nights. At first we got a room not as advertised. I went and complained and got the room I was supposed to get without any problem. The breakfast was ok and service was good. Rooms are being Cleaned every day. Bed was comfortabel and airconditioning was cooling ok but could not be turned down.(switch didn’t work) The bathroom room is not so big but ok. You’re in walking distance of the conde and cuidad colonial. It only takes 200 to 300 pesos(5$) to move Within short distances. The prices are fixed prize for the city zone. Each trip is 500 pesos going and 500 returning. We have a taxi friend Who move us around at an honest prize you can find him at the beginning of the conde His name is pedro 001809-2972006 we have been making use of his service for quite some years now. He nows a lot of good places to go depending on what you want to eat dinner or lunch. Right in front of napolitano there are quite a few taxi drivers from the hotel that ask reasonable prizes if you know the price they must charge. if they call a taxi from outside they may charge a little bit more but if you Know the price you can deal with them. The pool of the hotel isn’t big but it’s ok to cool of. For us the hotel prize was ok if you book directly and pay in advance. We had the seaside view and its nice to wake up and have the view of sea, fishermen and ships on the sea. The casino is small variety of slots not so Big. Don’t expect to win a lot because your playing in peso. Some times about 150$ to 200$. The casino is more to have a distraction or something to do if you don’t go out to much by night. At the expensive mall’s like the blue mall, agora mall, sambil and others you can find the American restaurant chains like Chili’s, outback steak house, applebees, tony romano and others. We recomend if you want to move on the island To go to puerto plata, punta cana, samana and stay for 2 nights at all inclusive hotels there worthy of the effort. Each part has it’s own attractions to see. Just check in advance what you wanne do. Have fun and make the best of it. This hotel is ok for the budget prizes you want to pay.