Based on 1156 review
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Facilities The numerous facilities, amenities and services available mean that guests of the establishment can enjoy a comfortable stay. The establishment features internet access and wireless internet access. Rooms All accommodation units feature air conditioning and a bathroom. The accommodation units each feature a double bed. A safe and a minibar also feature. Additional features, including internet access, a telephone, a TV and wireless internet access, contribute to a great stay. In each of the bathrooms, guests will find a hairdryer and a vanity mirror. Sports/Entertainment Sport and en...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesOutdoor Pool.
Reception servicesLuggage storage
It might have been a great hotel once
Reviewed 13 march, 2020
But those days are long gone. First off, if you are going to charge 300 reales per night, for a single room, I would expect for breakfast to be included. Since it wasn't included, I would have expected for it to be at a reasonable price. But it was 36 reales, per person, per day. And if you are going to charge that outrageous amount, at least don't cut the squeezed orange juice down with water. The looks of the hotel were run down. The bedside lamp was broken, there were holes in the walls that were just taped over, my phone wasn't really working, which we found out when the clerk tried calling me from the reception desk, and there was no ringing. However, he never did anything about it, it got fixed once I asked the next day if they were going to. For some unknown reason, my aunt's room was missing a bedside table. It really wasn't a good price for the quality provided. The positives are that it has a great location, and the staff are incredibly friendly.
Great location. Average Property.
Reviewed 21 february, 2020
The location of the Mercure is awesome. Easy walk to many restaurants and pubs. It’s across the street from the beach. Has beach views. As a property, it needs a face lift. The rooms were clean, but dark. Only 1 working light per room with a low watt bulb in it. The bed was hard. The AC worked 👍. The room has a small balcony which is nice.
Terrible customer services experience
Reviewed 9 october, 2019
I booked 2 rooms for 1 night at Mercure Santos. Upon arriving at the hotel for check-in, we were informed that the amount due for both rooms was well above what I had got when booking through their website. They had no record on their system of my booking using 4000 points, which would reduce the total cost of my booking by EUR 80. At one point, I was so frustrated that I told the guy at reception that I did not have to prove anything about my booking as they should have all the details on their system. The problem was finally resolved when a lady named Erika from reservations was called in to assist. She immediately checked our booking on their system and confirmed that we indeed had booked using 4000 points. After almost an hour of back and forth discussions, we were able to pay the amount I told them my booking was and got the keys to our rooms. I was traveling with my family, including my mum that has Parkinson's disease and my 8 months nephew, and I had to almost beg them to give me at least one room so my family could rest until I could sort out our booking with reception. Appalling customer services! We got 2 junior suites which are quite spacious and nice. The only problem we had was that the floor was quite dirty. After walking barefoot in our room for about half hour, our feet was quite dirty. The next morning, when we went to the rooftop restaurant for breakfast, they had only 2 people down for my room so I had to show proof that I had paid for breakfast for all 3 adults staying in my room. Given the fact that this is a Mercure hotel, I was expecting a much better reception and service. Overall, it was simply disappointing and does not compare to other Mercure hotels I've stayed in before.
Good hotel in a fine location
Reviewed 29 august, 2019
I stayed here last year and returned, so that speaks volumes. The hotel is good and the staff are so friendly and helpful. Most speak English too, which helped. The pool was still closed even though they had stated that is should have been completed by my stay. I also feel that the bar (hardly ever open and not a welcoming space) lets this hotel down badly. The main reason for my 4 star rating instead of 5 star. Still, don’t let that put you off, I would certainly stay again if I am in Santos.
One day @ Santos
Reviewed 14 july, 2019
A good place to stay at Santos for pleasure or for business. Hotel is nice for short trips with many walk distance restaurant options. Also, a good place to stay if you want to walk or bike on the beach avenue.