Check-out ends at: 11:00
Chemin de la Tremblaye, 91160 Saulx-les-Chartreux, France - Saulx-les-Chartreux, Île-de-France - France - 91160
Check-out ends at: 11:00
Romantic 5* get-away
Reviewed 29 november, 2019
Are you looking for a romantic Dreamliner get-away? Only 15km from central Paris, green pastures, amazing food, super professionnel employees aaaand a spa area! Already plane our next trip there!!!!!!!
Do not stay here!
Reviewed 28 october, 2019
The hotel is dated and dirty. Rugs stained throughout. The evening staff are rude and impatient. The check-in clerk tried to overcharge us [Google your best price ahead of time]. The restaurant wait staff refused us entrance even though the place was still open for 20 minutes. The check out, lady, was very kind.
A disappointing, badly run hotel
Reviewed 5 september, 2019
I stayed at the Best Western L’Orée for one weekend. I was attending a wedding in the area and several of the wedding events were on the BW property. The problems started as soon as we checked in. I requested an iron but was rebuffed because “they were being used.” Huh? This is a venue that caters to weddings and conferences. How do you not have enough irons when someone asks for one the day before? I asked for some to be purchased at the nearby store and offered to pay for one (I didn’t have a car and couldn’t go myself). “No.” I asked to speak to the manager. “He’s not here this weekend and trust me, he won’t do anything.” Ok, well which rooms have the irons I’ll ask to share. “I don’t know”. Ask housekeeping. “They are gone and don’t know anyway.” Eventually I found another guest who was - I kid you not - hosting other people at the hotel to come over and iron their clothes in his room. It was like being in a frat house without any of the fun or free booze. Speaking of free booze: I asked for an aperol spritz at the bar. This led the bartender on some sort of liquor hunt that brought her to a different part of the hotel. By the time she came back I had to leave with the wedding guests so I told her to cancel the order. Of course it was on my final bill anyway. Glad I checked. Oh and the bills? Well it’s a huge block of wedding guest rooms so on the day after the wedding everyone is, predictably, a bit tired and hungover and most people are checking out at noon. Instead of having the folios printed and ready for review, we all had to queue while one person checked each guest out individually. That’s not fair to the employee nor to the guests. I waited almost a half hour to check out. The list goes on and on. The fitness center has no weights. When I asked for water I was told it was only for purchase....then found a full Brita ten feet away. A previous TripAdvisor review mentioned checking out bikes. When I went to reserve one the response was, “bikes? We don’t have any bikes.” Of course not. There is no air conditioning. It’s France so this might be expected, even in a supposed luxury hotel. But to not even put fans in the rooms? Plus it would have muffled the sound of my creaking, poorly assembled bed. Two stars only because the place was clean and the grounds reasonably pretty. The place is just incredibly poorly run by people who seem nice enough but have zero clue how to make a hotel work. I suspect since Best Western took over (all Best Westerns are independently owned and operated) the whole place has gone a bit downhill. If you have to stay here for a conference or wedding then try to minimize your stay and get in and out. if you have a choice though, stay elsewhere. Oh and I'm platinum at BW so if you think your status might improve your experience, sadly it wont.
Good for a few days of relax.
Reviewed 2 august, 2019
First of all, I wouldn't say that this is three star hotel. There is a SPA, but I didn't have a chance to visit it. Secondly, the rooms are good, but doesn't fit to the standards of three starts. Thirdly, It could be cleaner. Well, I would say that I enjoyed my stay. When we checked-in (it was 6 of us, and we had three double rooms), we were given not very nice rooms, without balcony and with terrible smell of cigarets, but with good attitude to clients the hotel has changed our rooms to better rooms with balcony and no smells of cigarets which is big plus. There were no argue, I just made a complain and they changed it, that is what I call "focus on customer". We didn't have a chance to get a breakfast or dinner in the hotel, so there would be no review on it. The rooms are big. I mean there is enough space for two people, and the balcony is also big. There a few big pluses: 1. Very comfortable beds, nice pillows, and clean bedsheets. 2.Clean bathroom - very important for me. Shower is working properly, and it is CLEAN. I mean, this is the most important for me in any hotel, and Best Wester L'Oree had it in the best. 3. Also, the hotel is ECO friendly (as I hope) and doesn't put small plastic shower gel, shampoos, which is good, just a big bottle of liquid soap and bottle of body gel/shampoo. 4. Very clean and grassy territory. 5. There a horses leaving nearby, so be ready to take some carrots with you : ) There are few disadvantages, which i must say. 1. There is no fridge in the room - no place to hide French cheese :) 2. In the bathroom there is no ear sticks, no flip flops and the hairdryer is ancient. I mean it is working properly, but it wasn't very convenient to use for my wife, who has a very long hair. 3. Not very clean balcony, a lot of spider net. 4. The location of socket is very inefficient, there is none near bed. In conclusion, I would like to say that this place is good for a few days stay, if you need to travel some parts south of Paris. Hotel stuff is friendly, rates are good. I enjoyed the stay.
Calmness and tranquility
Reviewed 5 june, 2019
After a smooth and expert check in (we even received a gift as a regular BW user), we were able to enjoy a room with a view of the outside terrace and the farmlands and animals. Nothing but calmness and tranquility. Great! There is a lift, a (free) safe in the room and free internet. The first evening the dining room was not open due to work, but the following day we were able to enjoy an excellent meal, which was taken care of to perfection. Very nicely composed and very tasteful. Both waiters tried to make us as cozy as possible. A place where we will definitely try to return in the future.