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Opinión escrita el 21 de Agosto de 2018
Habitaciones amplias, muy buena ubicación en la ciudad, baños limpios, precio muy accesible, alberca grande, aire acondicionado en la habitación, internet, desayuno muy bueno y con varias opciones de alimentos....Excelente Hotel!!!!
Opinión escrita el 7 de Junio de 2021
On Mon, Jun 7, 2021, 10:39 AM William coupland <firstname.lastname@example.org> wrote:
I am just one recent victim of your hotels unethical guest relations practices.
Having traveled over 1,000 mi across country we were looking for peace of mind and stumbled on the 47 in Scottsdale.
Booked our stay, using reward nights from a 3rd party and pulled in around 8:00pm Thursday 06/03/2021 to see several police units leaving the property.
Mike greeted us at check in whom was very professional and polite. He helped another long term staying guest whom just gave her remainder of payment for the days reservation costs at 8pm
Our assigned room was not however as described by the booking. Mike was excellent in reasssigning a new room to meet our accommodation requests. There was in fact a $20 fee for the upgraded room which I happily paid cash for.
Upon moving our belongings to the other location my disabled aunt had shown up as well. My wife screems from the bathroom and found a Brown Recluse Spider crawling up her leg.. We caught the spider and turned
It over to Mike at the front desk.
An hour later there was a roach 4" long inside our room #184
Again we located Mike but he was now relieved by Macy at the front desk.. She was happy to move us again to another room..
We we're given keys to 187 and upon viewing that room we observed non working bathroom lighting and spider web with a 🕷 in the bathroom?
My disabled aunt had to leave the property in the middle of the night after this disruption to get sleep elsewhere.
Macy took extra time to make sure we got a room that had no problems and checked them herself.
Finally at 3am after 6 hrs of moving rooms we got well needed rest.
The phone in the room rings... Someone knocks on the door, my cell phone rings etc. Its the front desk asking if we were paying to stay or ?
I had already made reservations and relayed to both Mike and Macy our requests.
I spoke to this irritated person Trish the mngr about my reservations and felt appalled after hearing that our 3rd party reservations were unept and pretty much not welcome to this property. I had drove to the store after trying to use the atm in the lobby that was offline to get the additional $20 needed to stay overnight. My wife gets another knock on the door stating they were " calling the cops" if we didn't pay!
It was 15 minutes later and we both spoke to her in the lobby.
My aunt is now almost seizing in fear, my wife is scrambling to get ahold of me and phones me and relays the message so I drove very fast back to the property. I ran in the door to see Trish assisting a tenant whom was just paying for the day at 1pm.
25 minutes later after her flirty conversation with the guest we were not greeted by Trish or anyone in the lobby at all, not even a simple "we'll be right with you"
Trish stands up and says insert your card snarling. My wife asks if there is a problem and she bellows out that she has to" chase you guys down" for payment etc
Immediate I interrupted saying we are not you guys so whats the problem. She said we needed to pay incidentals again. I argued the point and showed her my previous charges on my account for the same, she looks at it and says "well if you can see, its pending by your bank so you'll get the charges released when they do so"
Ok now I'm very upset
I have not ever met this lady in my life and have no idea why I am being treated in disgust by this woman who is a manager of a guest relations facility??
I say "I feel like you have an attitude I don't know who who are but you do not get to talk to me that way"
She immediately says she's not renewing and police are dispatched ...We have 15 minutes to vacate...
Now I can't get my belongings without police there, my aunt and myself have medication in our room.. I am in fear and complete disgust
Other tenants seem to pay as they please in an untimely manner and I am being treated as an unwanted guest????
I have never delt with such an unprofessional person in guest relations in my entire traveling career as well as my entire life.
Please contact me asap
Fairly good hotel near the 101 north, with positives and negatves
Opinión escrita el 11 de Octubre de 2020
Good location for our purposes. Big parking lot, large lobby. The female staff was very unfriendly, but efficient. Room rather large, nice bathroom, furniture all very good, wonderful beds. Obviously renovated. Quiet at night. Good desk, good lights, fridge, microwave, coffee maker. Wifi worked ok, but better near the door. TV worked only after we got help, twice. Grounds very nice, inner courtyard with lawn, large established trees. Big pool and jacuzzis. Breakfast was miserable, a bag with a little juice, an unsavory pastry, and an apple. Due do Covid-19, I guess. Normally, a hot breakfast, I think.
Be aware. I wish I would have been warned.
Opinión escrita el 26 de Mayo de 2020
We tried to take our Kindergarten Graduate for a pool day and stay in Scottsdale after the “stay at home” had been lifted and he missed his graduation. The hotel we originally booked had a change of heart to open their pool so being 4+ hours from home we decided to try this hotel. The lobby and front desk staff was nice. The grounds are pretty. The room we ended up in was a good size with a patio opening up to a big green space. That is where the positive ends. The room was absolutely disgusting. The longer we were in the room the more we realized we don’t think it had been cleaned at all between who stayed there last and us. They might have put new towels and made the beds. But I wouldn’t bet on it. The floors were filthy and hadn’t been vacuumed in a long time. There was a half eaten chicken nugget with bbq sauce on it on the floor between the bed and night stand. There was drippings all in the fridge. There was something split and splattered all over the ottoman. The tv’s didn’t work. There were crumbs and streaks on the table. The nightstand hadn’t been wiped. The patio chairs and table hadn’t ever been wiped off. It seemed like there may be long term residents there that don’t give you the warm and fuzzies. We were supposed to stay 2 nights. We couldn’t in good conscious let our kids go in the pool after seeing how the room was “cleaned” so we had to tell them it was still closed and cut our trip short. We do a lot of family trips and staycations and I have never been so disappointed in a hotel in all my life. If you choose to stay here just be aware.
2nd Stay Was Disappointing
Opinión escrita el 24 de Mayo de 2020
Stayed here two years ago and was in the building with an an indoor hallway, and never had a problem. For my second stay, when I booked my room I requested a quiet room on the upper floor, away from the pool. I checked in right after the 3pm checkout time, and was given a room on the floor level right next to the pool. I asked to be switched to a quiet room, but they informed me that they were fully booked. Not a huge deal, but still disappointing as I had made my reservation months ago. Also, this Days Inn is advertised as a non smoking hotel, yet the couple in the room next door sat out front on their patio chairs outside and continuously smoked all day. A woman several rooms down did the same, even though there are no smoking signs posted everywhere throughout the premises. I will not be staying here again, as I paid for a non smoking hotel and didn't appreciate having to walk through the clouds of smoke every time I left my room.