Based on 317 review
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Conveniently located in close proximity to downtown Scranton, this hotel boasts an ideal setting for business and leisure travellers alike. Within minutes, guests will find an array of local attractions. Guests can stroll though the endearing campus of the University of Scranton, be adventurous at the Sno Mountain Ski Resort and Water Park or enjoy the Mohegan Sun Arena. The elegantly-designed guest rooms offer comfort and tranquillity to each individual guest. With a delightful exercise room, guests can maintain their fitness levels whilst away. With a 24-hour business centre, guests travelli...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Wellness facilitiesBarOnline check-in
Business Facilities / FacilitiesCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Se ofrece también conexión a Internet wifi gratis y una zona para barbacoas.
severalFree self parking
Reception servicesFree self parking
Totally run down, badly managed and lot of bait and switch stuff
Reviewed 1 december, 2021
The place does not have much going on for it...my app check-in was not received...none of the requests sent were fulfilled. The room was run down and the bathroom walls were dirty. The sorry coffee maker did not even have a power socket nearby. There was a big gap between the mattress and the headboard and my phone fell in...took me a while to move everything to retrieve it. The TV was from the 1900s and the air conditioning did not seem to agree with the thermostat. Half the light bulbs did not work. The silliest of stuff, checking whether the lids fit the coffee cups is a basic thing...they didn't. Just ridiculous. Totally avoidable property.
Pluses and minuses
Reviewed 13 october, 2021
Pluses: good Chinese food just across the street next to a wine shop. Inexpensive! Quiet. Plenty of parking. Pleasant staff. Minuses: Hotel is a bit run down in a mixed commercial area. Slippery tub with no grab bar/-dangerous ! Tiny bathroom. Bed okay only. Continental breakfast had only cereal and bad coffee. Linens need a refresh.
Reviewed 10 october, 2021
I found the hotel to be somewhat shabby, and didn't feel particularly clean. The staff was reasonably competent and polite, but nothing noteworthy. The room was VERY loud. Noise from other rooms and the hallways kept me awake for most of the night, Given a choice, I would stay elsewhere.
Mice and black mold
Reviewed 26 september, 2021
Never leave reviews on anything but our stay this past weekend was so disturbing I feel it is my responsibility to leave a review so others do not make the same mistake we did by staying at this hotel, Four Points Sheraton. Checked in this past Friday for a wedding I was in, got to the room (with no time to spare because we hit traffic and I needed to make it for rehearsal dinner) and immediately were hit with the strong scent of mold, which I am HIGHLY allergic to. I search the room for the source, entire bathroom ceiling with black mold - it was horrific. Immediately called down to the front desk and they then changed our room to 503 with barely an apology. That evening, we were woken up twice to what seemed to by rattling coming from the air vents? We were super super tired and ignored the situation as I had to be up at 5:30AM for my best friend’s wedding. When morning came, I checked the garbage can as I noticed it was literally moving around on the ground. There it was… A MOUSE!!! I screamed at the top of my lungs, panicked, and ran out of the room leaving the garbage can with the mouse at our door in the hallway. We immediately went downstairs and told the front desk, no apology, just a “oh my god” and “ummm ok we will send someone to take care of it soon.” I couldn’t be bothered and we had NO time to argue as we had a full busy day ahead of us. My boyfriend made 10 calls to other hotels to try and desperately find another hotel to stay in… nothing available as it was a busy weekend in Scranton. Reluctantly, after we got breakfast we went back to the hotel after about 2 hours of being out… THE MOUSE WAS STILL THERE. Nobody came to take care of it, no one cleaned the room, NOTHING. IT LITERALLY WAS SITTING IN THE HALLWAY IN A DORITO BAG IN A GARBAGE CAN FOR 2 HOURS. Foul!!!!!! We complained to the front desk AGAIN and waited there until we watched someone come up and take care of it. We then went back into the room to grab the rest of our things we needed for the day (we decided to get ready at our friends hotel near by since we couldn’t bare to stay in this hotel any longer). We finally were able to get ahold of corporate who said we would be receiving a full refund for our disastrous stay and we received NOTHING so far. Truly a health hazard and if there is one mouse… this place is likely infested. It was also a baby, therefore, it’s likely the mom is around somewhere?? It was a terrible second night sleep and we left as soon as we woke up today (Sunday)- after a very sleepless night as you can imagine. I was in tears. What an absolute NIGHTMARE of a stay, will never be staying at this hotel again and would seriously think twice about booking if you are considering it. This couldn’t have been more of an inconvenience and truly spoiled a special weekend.
This is a DUMP
Reviewed 4 september, 2021
Old and dated. We had a family wedding in area and booked 4 rooms. Each with a problem. Keys didn’t work, toilets didn’t flush, hair in bed,tv didn’t work, a/c poor. Wi fi only good in lobby. Sometimes front desk not manned for 20 minutes. A disgrace. Two families had to change rooms. No hot breakfast as offered. Cereal, green bananas, and a danish. Wish we looked at reviews since they were not good but we’ve stayed at 4 Points Sheraton in Norwood , Ma. and it was exquisite . Shocked that this would be a Mariott property. Shame on them