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This is a DUMP
Opinión escrita el 4 de Septiembre de 2021
Old and dated. We had a family wedding in area and booked 4 rooms. Each with a problem. Keys didn’t work, toilets didn’t flush, hair in bed,tv didn’t work, a/c poor.
Wi fi only good in lobby. Sometimes front desk not manned for 20 minutes. A disgrace.
Two families had to change rooms.
No hot breakfast as offered. Cereal, green bananas, and a danish.
Wish we looked at reviews since they were not good but we’ve stayed at 4 Points Sheraton in Norwood , Ma. and it was exquisite . Shocked that this would be a Mariott property. Shame on them
Don’t stay here
Opinión escrita el 13 de Julio de 2021
Hands down the worst hotel I’ve ever been in. I walked in, fans were everywhere in the lobby. It had a terrible odor. The front desk associate was pleasant. I went up to my room. The walk from the elevator to the room was like walking into a horror movie. Lights were out, trash was outside of many rooms. There were leaks coming from the ceiling. I walked into the room and the smell of cigarettes was overwhelming. The AC also did not work.
I tried to call the front desk but the phone didn’t work. I called from my cell phone and they sent an associate up who was unable to fix it.
I went back down to the lobby. I spoke with the same associate that checked me in. I told her that the hotel was inadequate and shouldn’t be open under these conditions and that I would be checking out.
I promptly left and would never recommend staying here.
Worst Hotel Ever - dont let the Marriott Rewards trick you
Opinión escrita el 2 de Julio de 2021
This hotel was a dump. When we arrived to the hotel Friday afternoon about 1530. The lobby was quite busy - we were standing in a sort of line and the lobby was very warm. We noticed the stained lobby furniture, some of the light bulbs out and a very bad odor. We eventually got to the front desk and were barely greeted by the front desk clerk - she stayed seated the whole time, told us nothing about the hotel or amenities and had her mask half on and half off. She seemed almost as if this job was a bother to her.
We were given a king size room. The hallway carpets were dirty and many of the lightbulbs were out again in this area. Once we entered room 529 it was like no other room we have EVER stayed in. As soon as we opened the door were right next to the bed and greeted by an awkwardly placed refrigerator that looked like it was picked up at a dump and perhaps drop kicked a few times before putting in our room. The bathroom was super small and the granite countertop and wall vinyl in the bathroom were stained and dirty. My husband and I had joked this off, knowing the reason we were in Scranton was not to stay at a hotel.
Back at our room later, we noticed that the traffic from the nearby highway was so loud in our room - almost as if we were actually on the highway. Again we let it go as we tried to make the best of this. While the traffic was a nuisance, it was the least of our worries. All night long people were fighting and partying- slamming their doors, running all over. We tried to call the Front Desk from the room phone and it didnt work. We then called from our cell phone around 2300 and it just rang. My husband and I decided we would just make the best of this and deal with it in the morning. Then finally around 0150am the hallway quieted down. I went to the bathroom shortly after this to find that our sink was leaking as well. I went down to the desk the next morning and saw the same lady that checked us in and shared my frazzled sleepless concerns and she had no empathy what so ever, offered no compassion or consideration of what I had just experienced.
We then decided to just leave a night early in disgust. Marriott should be ashamed of themselves for opening and running such a poor product - it truly brings the rest of the brand down.
Opinión escrita el 11 de Junio de 2021
Me giving the Sheraton a two was me being nice because honestly, this place was below subpar. I only gave it a two because the manager (I forget her name) and the front desk staff were super nice and very accommodating. The Sheraton overall provided me a place to sleep while in the area and a nice view of the mountains and that's it. No breakfasts (not even a grab-to-go) like a lot of other hotels, no access to the pool, no room service, no place to eat, etc. But, I did get a fridge and microwave, probably because we paid for the executive suite. And unlike other reviews, my shower was hot and the toilet ran like a charm. Not really saying much. My main issue with this Sheraton had to do mainly with a situation involving my children. I have two toddlers (a 4 year old and a 1 1/2 year old) and sometimes they can be loud. So it was quite understandable that we received a complaint about my little guy running around. It was 10:30 PM and he was fighting to go to sleep. I'd be pissed too if I had to hear thump, thump, thump that late at night. So my husband and I eventually got him to sleep and everything was great. The next morning, both kids woke up fairly late (around 9:30). We got them dressed, fed them, and let them play. My husband went to a ceremony and I stayed with the boys. 11:30 AM rolls around and I received a phone call. It was a lady asking me to keep my kids from running around because it was disturbing the executive suite on the 3rd floor. Apparently, the person was displaced due to a fire and wasn't feeling well. I was sympathetic and appeased the person by saying okay.
Keeping the youngest from running was a problem so I put him in his high chair and gave him snacks. That lasted 15 minutes so I called my husband and asked him to get us a new room so we wouldn't disturb the person below us. The front desk person went on to explain that the person below us was a family member of one of the housekeepers and that she was probably the one to call me. Are you joking?! First of all, it's almost noon. Secondly, he's 1. And lastly, my sympathetic nature flew out the window. You want a quiet place to lay about all day? Then, stay with your child who's asking a complete stranger to keep their toddler quiet at noon on a Friday. So yeah, I was pissed. We decided to take our children out of the situation by meeting some friends and would come back later. We returned around 10 PM and was told our situation was handled and that the family member would be going to a different hotel with a full kitchen. BUT, by 10:30 that same night, I guess sleeping wasn't quiet enough because we received yet another phone call. The person hung up after 6 rings probably realizing that we were sleeping and the noise being heard was probably a patron returning from the bar. Needless to say, I did not have a relaxing stay. I was constantly on edge and just wanted to leave. I understand the manager and her coworkers tried their best to handle a situation that should have never been, but that was ridiculous. Should I ever have to visit Scranton again, I probably won't be staying at the Sheraton.
Opinión escrita el 9 de Junio de 2021
I travel all over the world for business and where possible I try to stay in a Marriott brand hotel. Thankfully I only stayed at this hotel for 1 1/2 nights as I arrived around 2am. I messaged the hotel through the Marriott app which didn’t get responded too.
My suite was not what I’d call a suite, the staff were unfriendly and came across unhelpful. I will not stay here again if I’m back in Scranton