Sofitel Shanghai Hongqiao Hotel

Starting at

$ 139

TripAdvisor Review

Based on 954 review

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Sofitel Shanghai Hongqiao captures the spirit of Shanghai's famous elegance with its grand façade and classic Parisian architecture. Located in the heart of Hongqiao CBD, the property stands out as a monument of French luxury and style. 350 opulent rooms and suites all with our Sofitel MyBed provide...

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Property Info

Sofitel Shanghai Hongqiao captures the spirit of Shanghai's famous elegance with its grand façade and classic Parisian architecture. Located in the heart of Hongqiao CBD, the property stands out as a monument of French luxury and style. 350 opulent rooms and suites all with our Sofitel MyBed provide you a sweet dream. Immerse yourself in refined gastronomy in our three restaurants or two bars; Rejuvenate in our SPA and SoFIT wellness center; or meet in one of our modern multi-functional banquet rooms.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge
Electric vehicle charging station

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    847

  • Very Good

    69

  • Good

    20

  • Reasonable

    10

  • Bad

    8

Travelers profile
  • Business

    395

  • Couples

    68

  • Solo travel

    53

  • Family

    140

  • Friends getaway

    93

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great services and beautiful place

Reviewed 18 october, 2021

We did enjoy our 2 nights stay at this place for the first time we had tried a Sofitel. Perfect place for quiet family or couples, all the team is very thoughtful and provides a great service to us, we did enjoy almost all the facilities and my 4 year old daughter just love this place. Club lounge is a relaxing place as we were expecting ( Nicole and Chris...) were very helpful and friendly, (Stone ) at the lobby helps us with some ticket’s information about museums and surroundings, restaurant’s team are very courteous and friendly. All in all, we did appreciate the atmosphere and the professionalism of the team at this hotel. We will come back again to this hotel next time when we will come to Shanghai.

Cruiser32489901428

Disappointing staycation - poor food, understaffed and ill-maintained facilitates (Chris & Nicole in club were lovely)

Reviewed 6 october, 2021

We stayed here for a staycation in the national holiday and booked in to an executive room for four nights. We’ve stayed at many Sofitels and decided to stay here due to the brand’s reputation for great food, great service and great facilities. Due to the national holiday, the hotel was very busy. We expected this but clearly the hotel didn’t as they were unprepared and understaffed to cope with demand. In the executive lounge, the food that was served during happy hour did not reflect what was advertised, even in the elevator promo video. They had plain rice, chicken nuggets and onion rings as the main food. This was clearly in response to demand- the executive lounge was packed but there was no apparent increase in staffing. In fact, most of the time there was no food available as it was eaten by guests as soon as laid out. Secondly, the facilities were stretched and Poorly maintained. We used the gym and pool daily, but the changing facilities were often untidy and dirty. I spotted some dirty tissue and hair on the floor of the shower on day one and this was still present on day 4 of the trip. This, combined with faulty sauna, and broken jacuzzi took away from the luxury promised at the hotel. The staff in the club lounge, particularly Chris and Nicole were, however, lovely. They tried their best to look after us during our stay and even made us a special cocktail. However, they were clearly overworked and unsupported by management which meant the service was lacking when the lounge was busy. It is a shame the management didn’t utilise great members of staff who clearly have a passion for service but didn’t have the facility or freedoms to provide. We were offered a sincere apology by the general manager and had a good chat. This was greatly appreciated and we felt that our comments were taken seriously - there were many guests complaining at the time. It was a little odd that no compensation was offered for the bad parts of the stay - not even a bottle of wine or free dinner. Overall, we made the best our of the experience but feel let down by the hotel’s approach.

leaningshane

Amazing!

Reviewed 14 september, 2021

This was our second time staying at Sofitel in Hongqiao. We arrived late at night after a long and tiring day. We have club-level access and arrived at the lounge at 9 PM only to be informed by the staff that they were closing in 1 hour and that happy hour was between 6-8 PM only. We were really disappointed and returned to our room. Around 10 PM, we had Taylor come to our room with some cocktails and other amenities along with a handwritten note! She was the staff working at the lounge and decided to go over and beyond to make our night memorable. This amazing gesture took us by surprise and it was astounding service. She also ensured we had a late checkout the following day and that we were able to attend the afternoon tea. Thank you Taylor. You made our stay very memorable.

vimalkirthi

What a pleasant stay!

Reviewed 1 september, 2021

I was just looking for a good rest before my next day’s flight out of PVG. When I arrived, I was told that I was the day’s lucky customer, and got a free upgrade. I was checked in on the 8th floor by Taylor, who was courteous and professional (and pretty). She offered me two free passes to access the business lounge, where one can enjoy unlimited beers, cocktails, and snacks including dumplings, chicken nuggets, buns, cheeses, and desserts. My business partner and I stayed in the lounge from the afternoon till the evening, where Chris and Amy served us. Again, the service was outstanding. They made us delicious cocktails which I definitely had too much. My upgrade also includes a huge breakfast buffet and late checkout at 4pm (thus another session of drinks in the business lounge). Sadly, I have to catch my flight early in the morning. These extras, plus the fact that the hotel is relatively new, very clean, reasonably priced, and have super comfortable beds, makes it easy for me to recommend it to anyone

983kez

Very good

Reviewed 30 august, 2021

Hotel condition is very good. And person in the hotel are very very kindly When I am in the hotel very happy and lounge is also very good food very delicious. Bed is very comfortable so I can steep well

wilkins212018