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Awful experience -do not recommend
Opinión escrita el 24 de Septiembre de 2021
We visited this hotel late due to our trip being postponed because of COVID. After what has been an extremely difficult year, we were really looking forward to the break and had arranged months in advance. We received no communication prior to the booking so we rang to make sure everything was in place before arriving. The hotel confirmed it was and that we would have to book treatments on arrival and could check in at 3. We arrived at half 2 due to traffic and we’re informed that the treatments were booked for 2pm so we’d missed them. We told the lady on reception we hadn’t been informed and she didn’t care and said it wasn’t her fault. She sent us to the spa. At the spa, they admitted it was their fault, no one had typed our details into the system therefore we weren’t informed. They then said we could use the pool instead as they couldn’t fit us in and made us feel it was our fault. We explained I’d had a miscarriage the week before therefore I couldn’t use the pool to which the therapist inventively responded ‘well you wouldn’t have been able to have a massage anyway because we advice women under 12weeks pregnant don’t have treatments’. The man behind the desk looked mortified at what she’d said given is just explained I was no longer pregnant as I’d lost our baby. They then said we could have our treatments the follow morning but we’d have to miss our breakfast in order to do so. The manager offered no apology or compensation for their error. The receptionist interrupted the meeting with the manager to tell us she needed a decision regarding our morning massage there and then because the morning therapist needed to know what time to get to work (it was 3pm and I was visibly crying). Manager lacked any empathy and by this point I was so upset at what the therapist had said that we chose to end our stay after half an hour. The hotel is old and smells like an old people’s home and extremely outdated. It is a shame because it could be a beautiful hotel and is set is beautiful grounds but is not well maintained. Staff were rude and had an attitude like they hated their jobs. This is the second time we’ve posted a review as our previous one mysteriously vanished. Don’t be fooled by the pictures.
Opinión escrita el 22 de Septiembre de 2021
Such a shame. This location has an amazing potential. However,the building is neglected. Housekeeping is atrocious. Our room with four poster was dirty, The bathroom had not been cleaned. The floor had engraned dirt in the floor tiles. We had prepaid and requested a cancellation within 15 minutes of arrival. The manager was the rudest most arrogant person I have ever come across in the whole of the hospitality industry that I have encountered. I see there are 4 star reviews. Pure invention. As are the photographs. Don't stay. Go to Ironbridge instead
Opinión escrita el 14 de Septiembre de 2021
It is sad to see such a lovely Hotel being run so badly by a rude , bullying and intolerant Manager .
The facade and hall are lovely ,the grounds peaceful and charming BUT the spa is grotty and nothing like the pictures , the shower blocks are straight out of 1970s Soviet Union , the extension to the side where our room was , stunk of various bad smells .
When I had the audacity to ask the manager if he thought this was acceptable he couldn't have cared less , how someone with such an attitude is working in hospitality is baffling The staff are really good but are Lions led by a donkey, my advice would be to get in new management , spend some money and turn it into a real luxury spa .
A bit disappointed
Opinión escrita el 11 de Septiembre de 2021
We had a four poster bed, which was undressed. No curtains as you would imagine a four poster bed would be. Not the best of quality linen, but clean. The bathroom was awful. Mould stained mastic, which I found disgusting and twice we reported a stagnant smell coming from the handbasin. They said they had sent Housekeeping and upon departing the hotel, we reported it again. There was no sign of compensation from the receptionist other than an apology. We appreciated that it was an old property, but the lack of empathy and unable to right the wrong, so to speak, I was disappointed by the hotels lack of customer care. I will write to them direct as I feel we have overpaid for what should have been one of the better rooms. On another matter, I used the pool, which was lovely, but to my horror, there was no one in attendance when I was alone in the pool. What if I had fallen ill? The food was nice and well cooked, but was hugely disappointed that the breakfast didn't incorporate any offer of fruit. Cooked breakfast was absolutely fine for my husband, but poor choice for me. On the whole, our stay allowed us to visit Ironbridge successfully and its location was good.
Little break away
Opinión escrita el 8 de Septiembre de 2021
Hubby paid for me and my sister to spend a couple of nights here and we'll what can I say....the hotel is lovely, rooms are bright and airy and clean, beds are so comfortable had the best nights sleep I've had in ages. Staff were so pleasant and helpful and the food is amazing. We went in the swimming pool which is so warm, jacuzzi was great, steam room was good really hot and we used the gym.
I would recommend staying here and I'm going to take hubby back with me for some couple relaxation time