WORST EXPERIENCE EVER
Reviewed 19 February, 2021
Came here to escape the winter storm, so my expectations were low to begin with. The first room was actually decent until the roof/ceiling started leaking. Was then placed in a room where the temp was 85degrees, smelled of mildew and looked like Norman Bates resided there. The toilet seat (see pictures) should have been replaced ages ago and the tub (see pictures) was flaking. Lucky for me there was water in the whole place or city for that matter. As lucky as I was to have semi-safe place to be stranded... the room wreaked of mold/mildew. The Keurig had old, stagnant water in the reservoir. The hair dryer was dirty. This begs the question: if this a room they hardly use, when was it used last? Also was it cleaned after it was used and given to me? The price of $122/night was DEFINITELY NOT WORTH THE PRICE
Great Staff, Dated Facility with Poor Maintenance
Reviewed 1 December, 2020
Header: I originally booked 4 nights here for a business trip, and ended up checking out the first morning. I will start by saying the staff were very helpful, professional and friendly. As far as my hotel experience goes;
I arrived after 7pm, checked in and grabbed a cart to put all my bags and hanging clothes to take upstairs to my room. The carts are very big and have plenty of space for lots of baggage and clothes and they were available right at the front door. The front desk clerk informed me that the front elevator was out of order (expired annual inspection) but the back one was working fine. So I carted my stuff to the back and got up to the third floor and went all the way back to the front to my room.
The halls were clean but you could hear everything in rooms as you passed, not much privacy. The hotel itself is a bit dated and many repairs already made, some better than others. My door would shut and latch but wouldn’t lock, as it was crooked in the frame, ok whatever. The slide lock still worked. Unpacked my things, not very much space in a single room but it was the cheaper option, so it was expected.
Went back down to park my vehicle and noticed a wrecked car in the parking lot, an 80s sedan with 4 very flat tires and leaves all over it, it had been there a long time. That was a bit strange but whatever. The parking lot was a pitch black nightmare, other than the street lights on the main road, barely illuminating the far edge of the lot, there was no other lighting besides one pole, illuminating the wrecked sedan in the front. One of the exhaust fans for the laundry room mounted to the outside of the building had been hit by a truck or something at one time, so it made an annoying metal scraping noise in the background. The area is downtown so it was a bit unnerving at night but not the worst.
Went back inside and climbed the stairs to my room, which I actually enjoyed as I’d been driving all day and needed to stretch a bit, plus my room was right by the stairs to the parking lot.
The bathroom was decent sized and well lit, glass shower doors were nice. I took a shower, the water was hot and had good pressure. There was a porcelain ledge in the shower that I propped my foot on to wash my legs and feet that immediately fell off. I put it back on after cursing to myself. Finished my shower and dried off with fabulously soft towels, walked to the main room on a strangely sandy floor. Not many things were cleaned very well but whatever, again. The bed was fantastically comfortable but a bit short, it was a king that was turned sideways to save space, so my feet hung off of it with my head all the way up (I’m only 5’8”). It was getting cold so I turned the heater on and set it to 65 (large wall unit) The tv was crooked but it didn’t bother me too much.
After about an hour, the room was getting very hot. The display on the heater still set at 65 but the wall thermostat said it was 75 in the room. Not sure why but it never turned off, I had to shut it off manually. I tried several times to get it to work like it should, even set it at 55. It still ran non stop. I fell asleep on the comfortably soft bed and nice clean sheets with an assortment of different density pillows, finding the perfect one for me easily.
I woke up freezing of course because I had the heater off and it dropped to 26 degrees overnight (very rare for northern Louisiana) The heater warmed the room very quickly so I quickly had to shut it off again after I got ready. Went downstairs to grab the free breakfast and noticed it was just grab and go (COVID changed so much) so I just left it and started my vehicle. I stood outside contemplating staying here another 3 days, and I just couldn’t bring myself to do it. Think of me however you want, but all the other hotels in the area were similarly priced, so I wasn’t going to deal with so many things I hated and switching rooms to one that was probably just as bad or not much better. The staff were awesome, one found another cart for me while the other checked me out, I insisted that I didn’t want to stay. They were very nice, professional and apologetic, but I just didn’t want to deal with that particular hotel anymore.
Overall I would never stay here ever again, you couldn’t pay me to stay here again. I feel sorry for the hotel desk staff having to deal with bad maintenance practices and shoddy cleaning work.
Fair, but promising when renovations and pandemic are complete
Reviewed 17 October, 2020
We are a family of 4 (kids are 1 and 12) passing through on our way to NOLA which is just a little over 4 hours from here. We arrived very late at night after calling ahead to let them know how late we would be.
The good: the front door is locked at night and you have to use your room key or ring the bell. The front desk ladies both at night and in the morning are wonderful! We felt very welcome. We were not interrupted by any renovations and I’m sure once all the rooms are updated it will be much better. During a pandemic, breakfast was the best you could ask for and was appreciated. The lady at the front desk had all the food back there and I just kind of pointed to an assortment of things. She asked how many/how old were the kids I was feeding and just set me up with some goodie bags of muffins, bananas, oatmeal, cereal, milk, and juice. I took it back to my room and was able to have my coffee from the provided keurig while the kids ate. Quick check out too! Oh and the room felt very clean which is important right now. The area did not feel unsafe but that’s subjective.
The Meh: We booked a king suite with a sofa bed as shown in their profile photo listing here on Expedia. We were first given a king suite with a jacuzzi tub in the corner of the bedroom. We headed back down and she gave us the correct room which was right next door (215). The room wasn’t anything to call home about. Carpet was ancient and I didn’t really want to be barefoot on it and didn’t want to put the baby down. We had to go back down to the front for bedding for the sofa bed. Bath tub was very old also, so we just gave the baby a quick rinse because it was stained and had rust colored spots on it. Overall, I think the good wins because they are clearly updating the place so any complaints I could possibly have won’t be valid when all that’s done. The sleep was pretty comfortable. The staff we encountered was great.
Safe Bet During Covid-19
Reviewed 23 July, 2020
My wife and I were visiting Shreveport for business. I’m a native of Shreveport. Sadly, Covid-19 shut down most of the area. Therefore, it will be difficult to access the quality of the hotel. We opted to stay at the Holiday Inn Express close to the airport.
Check-in was smooth. My wife and I stayed in a nice studio with two double queen beds and one bathroom.
The hotel was clean. Our room was clean. That’s critical during the pandemic. The hotel amenities included complimentary Wi-Fi access. Parking was free. There was complimentary breakfast. However, Covid-19 has reduced this amenity to ‘grab n go.’
Overall, the hotel is a good choice for travelers who are new to the area. The hotel is a safe bet.
Slow check in
Reviewed 22 March, 2020
We went to check in and had to wait while the person on the front desk checked someone else in, then had to take a call before seeing to us. It was obvious that the clerk was the only person on even though it was a fairly busy check in time. I don't blame the front desk clerk for this I blame management for not having enough people on. The room was clean but we where facing the highway so it wasn't a quiet room. Cece, breakfast worker was awesome and very helpful she's the best things the hotel got going for it, give her a raise.