Best Western Smyrna Inn

Starting at

$ 86

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Lobby
Lobby

TripAdvisor Review

Based on 244 review

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Our Quality Inn hotel in Smyrna, DE has the value you are looking for when you travel. Enjoy a variety of amenities and friendly service when you stay at our affordable hotel in the Dover-Delaware metropolitan area. Amenities include free WiFi, free hot breakfast, meeting space, a fitness center and...

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Property Info

Our Quality Inn hotel in Smyrna, DE has the value you are looking for when you travel. Enjoy a variety of amenities and friendly service when you stay at our affordable hotel in the Dover-Delaware metropolitan area. Amenities include free WiFi, free hot breakfast, meeting space, a fitness center and a 24-hour receptionist. Guest rooms feature microwaves and refrigerators, flat-screen TVs, coffee makers, hair dryers and irons and ironing boards. Get ready to create memorable travel experiences when you book with us. Attractions nearby include First State Heritage Park, Bombay Hook National Wild...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool
several
Elevator
Business Facilities / Facilities
Business Center
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipment24 hour receptionFree wireless internetFast check-inThe use of a mask is mandatory in the establishmentIn-room accessibilityQuick checkoutFree breakfastShower room adapted for wheelchairsWheelchair accessible bathroomTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleCon bicicletas de alquiler y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EncoTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Pamper yourself with a visit to the spa, which offers massages and body treatments. You're sure to appreciate the recreational amenities, including a spa tub, an outdoor tennis court, and a sauna. AddTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleMake use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and tour/ticket assistance. This motel also features barbecue grills and a vending machiTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and an arcade/game room.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features gift shops/newsstands and a fireplace in the lobby.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access.Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 spa tubs, a 24-hour health club, andBusiness center

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    83

  • Very Good

    82

  • Good

    31

  • Reasonable

    34

  • Bad

    14

Travelers profile
  • Business

    38

  • Couples

    57

  • Solo travel

    20

  • Family

    104

  • Friends getaway

    15

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Unfriendly feel to the place

Reviewed 20 july, 2021

Unfriendly feel to the place. The desk clerk was kind and friendly at first but then the manager (or owner?) appeared and scolded the clerk. This manager was not customer friendly. We were placed on the 2nd floor in a room that had an adjoining door to another room and we could hear every word. The rooms look tired and old. My bed cover had a stain on it. It was adequate but not great.

April C

Poor service and maintenance

Reviewed 14 july, 2021

Bathroom poorly maintained. Tile coming off; gaps in tile in tub/shower; mold around tub caulking; faucet drips; marks on bedroom wall. Breakfast was limited, even for this class of motel. No eggs, waffles, fresh fruit, etc. Guests went next door to Dunkin Donuts or a nearby diner for breakfast. Manager charged an additional $100 deposit to be refunded after our stay. I have never heard of this; we're not rock stars at risk of trashing the room. We were tempted to cancel and leave as a matter of principle, but had no decent options at the time.

PWDWaterman

Carpet not very clean; check in clerk not very friendly

Reviewed 30 june, 2021

UPDATED THIS REVIEW TO REFLECT CORRECTION TO MY CREDIT CARD BILLING: The outside of this hotel is fine, although it is sort of tucked way back in a winding path behind a strip mall and the entrance is not evident upon arrival. We had to work a bit to find the front door. The evening clerk was less than enthused to see us upon our 8:30 pm arrival. Not entirely sure why! He asked me to run my credit card through, and I did. It processed normally. To my surprise, he asked me to run it again, after a few minutes. I asked, "I hope it won't charge me twice, will it?" and he replied no, and that it had not gone through successfully the first time. This review is updated to reflect that although I got charged twice, I did receive a refund for the duplicate billing to my credit card. So on that count I am satisfied. When we went to our second floor room, we noticed that the carpet on the 2nd floor hallway smells dank and musty when you get off the elevator. Not nice. The carpet in the room ditto. It is just a dirty feel, not fresh, not pleasant. I was glad we were only passing through and spending one night. For some unknown reason we were assigned a room that had a locked door that adjoined to another room. I am not sure why this was the case. But we could hear pretty clearly the music and conversation in the room next to us from midnight to 1:30 am, which was unfortunate, given that we had to get up early, check out, and be off to an event in Milford the next day. However, we were in bed already and did not wish to change rooms, so we put up with it. Why we were assigned this kind of room is unclear to me. The beds were comfortable, however, and we slept well once we were able to sleep. Having the grocery store (Food Lion) next door to the hotel was very convenient, and we used it twice, to buy water and to buy other groceries for the road.

Liz V

Cannot Recommend - Stay Elsewhere

Reviewed 30 january, 2021

1. Delaware has a mask mandate. The front desk clerk was not wearing a mask. 2. Front desk clerk was less than friendly. I would describe her as 'surly'. 3. I had requested a first floor room and was told one was not available, but the hotel was almost empty. I think first floor rooms were available, but they didn't want to give me one. I also requested a room that was not used the night before - have no clue if this was true or not. 4. Choice hotels are supposed to recognize and offer a property gift to the loyalty club members. I am the highest level and received neither recognition nor gift. 5. Sign on the front desk said that all credit cards would have a $150 hold against them for 'incidentals'. Have no idea why since the property has nothing to sell other than the rooms. 6. A/C unit did not work properly and I had to be moved to another room. Went to front desk to get key to new room and clerk asked for the key to my current room and asked if I have already moved my things. HUH? I didn't know where I was being moved to nor did I have a key. I had to assure her that I'd bring the old room key back before she would give me the new room key. I was made to feel like I was trying to scam them out of a second room for the night. Seriously? 7. TV remote did not work in the new room. Took to front desk for new batteries. Still does not work. Gave up since I knew there was no point in talking to the front desk again. 8. Went to breakfast less than 1 hour after opening. Breakfast offerings: Coffee, tea, and juice. Three types of cereal. About 10 fruit cups. 8 pieces of bread. This paltry offering confirmed my suspicion that hotel was mostly empty and I should have gotten the first floor room I requested. I would have overlooked each of these things individually, but taken together they speak to a poorly managed hotel. Take your money elsewhere.

Diana K

Bait and switch

Reviewed 24 september, 2020

Tried to book online but the site would not take info so I called and was told don’t worry about it, come on down. I printed the online price and went and they gave a higher price. When I questioned it and tried to show them he said I don’t need to see that. This is our price, do you want to book it. I’ve stayed there before and work a few times a month in the area. Not the nicest hotel but a few dollars cheaper than some others. Not worth it They’ve lost my business this night and all going forward.

Lppstorj