Generations Riviera Maya by Karisma - All Inclusive
Starting at
$ 127
More details
Property Info
Check-out ends at: 11:00
KM 45, Carretera Cancún - Tulum, 77710 Playa del Carmen, Q.R., Mexico - Solidaridad, Quintana Roo - Mexico - 77710
Guest rating
TripAdvisor
Travelers rating
Excellent
4696
Very Good
608
Good
213
Reasonable
96
Bad
87
Travelers profile
Business
107
Couples
1078
Solo travel
42
Family
3232
Friends getaway
583
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Truly amazing and relaxing.
Reviewed 22 march, 2023
We had a great march break at Generations. This is our second time going here and let me tell you that you will have a great time here as it’s truly amazing. We had the privilege to have Eddie, Ana and Luiz as our personal butlers. They are so professional and always listen to your needs and deliver. We had our dinner at the Chefs Market as it was a buffet. My wife and I loved the food as it was Japanese night but the kids selection was limited to our kids liking. We notified Eddie and he came over right away and asked our kids what they wanted and they brought the food to our table for them. (We have been to other resorts and they just give you the sorry this is the menu) Not here! They take pride in their hospitality making sure all your needs are met from start to finish where you really don’t want to leave the place and continue your vacation. Erick and Gabriel the beach butlers were also amazing as they were very courteous with our Bali beds everyday. We are planning to go here again as it’s amazing for families. Thank you Eddie, Ana & Luiz for your exceptional service. See you soon!
Denis M
The best experience and the service here is incredible.
Reviewed 22 march, 2023
Year after Generations, Riviera Maya, continues to impress me as far as food, people, activities and overall location. The people here become similar to family, especially the ones Luiz, Stephanie and Marisol. One of my all-time favorite restaurants here is Haab, which is an Indian cuisine restaurant with the most gourmet food I’ve ever had. We used Nancy Finn from Myislandgetaways.com. She took care of everything as far as airport transfer dinner, reservations, spa treatment and an every possible detail that she could think of. I have to mention that this is our eighth year coming here and if that doesn’t prove how much we like this location I don’t know what will.
Bryce P
Family vacation
Reviewed 22 march, 2023
Excellent vacation. The food was great. Most importantly the service was amazing. Our butlers Stephanie and Luiz were so attentive. The kids loved the kids club, especially Daniella who worked there. We hope to come back in the future.
shannonhL2058WZ
Beautiful vacation
Reviewed 21 march, 2023
We have recently returned from a weeklong stay at Generations in Riviera Maya, a resort designed to accommodate multiple generations of a family. We have been there with our children and grandchildren many times and once again, this fine resort does not disappoint. It is a beautiful tropical place , kept impeccably, neat and clean with all oceanfront rooms. It has many different activities and great daily evening entertainment for kids of “all ages“ including a magic show, a fire show and a Mexican fiesta that includes a lively mariachi band. The food is very good. There are several restaurants all serving completely different fare, and each of these restaurants includes a nice selection of children’s favorites . The thing, however, that keeps us coming back again, and again is far and above the amazing staff. There are not enough words to express how friendly and welcoming and helpful each and everyone of them is. Our personal butlers, Luna and Diego, were wonderful and far exceeded our expectations. They greeted us each day with a smile, and had an uncanny ability to anticipate our every need. When a request was made, it was honored with speed and pleasure. They decorated our suite with sparkly signs and balloons for our granddaughter’s birthday, and surprised her at the end of the day with a special chocolate cake. They ended the week by drawing the children, a surprise, Jacuzzi tub bath filled with bubbles and animal balloons. The kids were absolutely thrilled! The special brand of love and attention given to us by our butlers is what makes this place our home away from home! We already have plans to return twice next year. -Ilene W
312ilenew
Amazing Service!
Reviewed 21 march, 2023
Claudia and Axel were amazing with the entertainment in the pool area! Great asset to the company! The service by Alan and Captain Ivan in the restaurants were superb! Very attentive. Fany made fantastic pancakes and Alfredo went above and beyond in the pool area to accommodate us!
Elizabeth V