Riu Yucatan

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$ 506

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Based on 7583 review

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Charming colonial-style architecture meets one of the most beautiful beaches of the world – the Riu Yucatan close to the famous holiday resort of Playa del Carmen on the Mayan Riviera is a fantastic Caribbean oasis. It is surrounded by tropical gardens and a wonderful pool landscape and enjoys a whi...

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Charming colonial-style architecture meets one of the most beautiful beaches of the world – the Riu Yucatan close to the famous holiday resort of Playa del Carmen on the Mayan Riviera is a fantastic Caribbean oasis. It is surrounded by tropical gardens and a wonderful pool landscape and enjoys a white sandy beach, crystal-clear water and limitless excellent services.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Stores
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 2 indoo
Wellness facilities
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Reception services
Free self parking
Dip into one of the 5 outdoor swimming pools or enjoy other recreational amenities, which include a sauna. Additional amenities at this lodge include complimentary wireless Internet access, tour/tickeFree self parkingFree self parkingFree self parkingPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EPamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a health club, an indoor pool, and an indoor tennis court. Additional features Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SRelax on the private beach or enjoy other recreational amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, wedding services, and tour/Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también jardín donde sentarte a contemplar el paisaje. Se ofrece ademáCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje.Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje.Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje.Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a health club, an indoor pool, and an indoor tennis court. Additional features Free self parkingCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje.Se aplican medidas de distanciamiento socialFree self parkingFree self parkingDon't miss out on recreational opportunities including an outdoor pool and an indoor pool. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a fireplace in the lobby.Take time to pamper yourself with a visit to the full-service spa. After practicing your swing on the golf course, you can enjoy other recreational amenities including a 24-hour health club and an outCon servicios como masajes o tratamientos corporales, te sentirás como nuevo. Otros servicios de este lodge incluyen conexión a Internet wifi gratis, servicio de canguro (de pago) y una tienda de recuCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SCon una terraza y jardín donde descansar y comodidades como conexión a Internet wifi gratis, ¡no te faltará de nada! Se ofrece además asistencia turística (adquisición de entradas), una zona de pícnicLas superficies de contacto habitual se limpian con desinfectanteCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. STake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Towels and bed linenCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje.Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece un centro de bienTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access andEnjoy recreation amenities such as a fitness center or take in the view from a garden. This hotel also features complimentary wireless Internet access, tour/ticket assistance, and a reception hall.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and barbecue grills.Take time to pamper yourself with a visit to the full-service spa. After practicing your swing on the golf course, you can enjoy other recreational amenities including a 24-hour health club and an outCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. STake time to pamper yourself with a visit to the full-service spa. After practicing your swing on the golf course, you can enjoy other recreational amenities including a 24-hour health club and an outTVEnjoy recreation amenities such as a fitness center or take in the view from a garden. This hotel also features complimentary wireless Internet access, tour/ticket assistance, and a reception hall.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.ToallasCon jardín donde descansar y comodidades como conexión a Internet wifi gratis y servicios de conserjería, ¡no te faltará de nada!Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. SCon una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje.Con una terraza y jardín donde descansar y comodidades como una zona de pícnic, ¡no te faltará de nada!Pamper yourself with onsite massages or enjoy recreation amenities such as a private beach. Additional features at this hotel include complimentary wireless Internet access, tour/ticket assistance, anPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. AddiCon sauna y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. Otros servicios de esPara un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece un centro de bienSe aplican medidas de distanciamiento socialPamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. AddiTake advantage of recreation opportunities such as a health club or take in the view from a terrace and a garden. Additional features at this guesthouse include complimentary wireless Internet access,Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Skiers will be in heaven, but there are recreational options available for non-skiers as well, including a waWheelchair accessibleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this hotel include concierge services and gift shops/newPon a prueba tu fortuna en el casino o disfruta de otras instalaciones recreativas, como una piscina al aire libre o sauna. Otros servicios de este hotel incluyen conexión a Internet wifi gratis, servCon servicios como masajes, tratamientos corporales o tratamientos faciales, te sentirás como nuevo. Si quieres divertirte, aquí tienes una piscina al aire libre y gimnasio, entre muchas otras instalaLas superficies de contacto habitual se limpian con desinfectanteDisfruta de tus momentos de ocio con instalaciones como una piscina al aire libre, un tobogán acuático y una bañera de hidromasaje. Se ofrece además conexión a Internet wifi gratis, una zona de pícnicPets not allowedTake in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this inn include concierge services, a televisioRoll-in showerTake advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access and tour/ticket assistance.Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a health club. Thi

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    3683

  • Very Good

    2454

  • Good

    946

  • Reasonable

    289

  • Bad

    212

Travelers profile
  • Business

    18

  • Couples

    3427

  • Solo travel

    68

  • Family

    2145

  • Friends getaway

    903

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Awesome

Reviewed 16 january, 2022

I truly loved the resort. My family had a wonderful time. The people who work there, the food, and entertainment was awesome. I will try to stay at RIU again. I have stayed at 7 different resorts through the years this was by far my favorite.

michelleY6675WB

Great resort

Reviewed 15 january, 2022

Could do with some upgrade /generally maintainable on rooms but nothing to complain about food was excellent staff where outstanding great location on beach front great choice of drinks and food was very diverse

Billy M

Jan 2022

Reviewed 9 january, 2022

First time to Playa! Great place, great weather, great value, well kept grounds, clean pools, personable and accommodating staff, beautiful beach and the blue water was amazing! We saw lots of wildlife walking the grounds and from our balcony, including monkeys in the trees! The food was to be expected from primarily buffet style dining. We liked the Italian and steak restaurants best, and those meals were ordered from a menu along with wine bottle service. They offer many spa services as well. The couples massage on the beach was very nice and relaxing. There are also sister resorts next door which the food, drinks, pools, and entertainment were all included with our package. We walked down the street to the market where vendors sell food, souvenirs, excursions, jewelry, and there’s a Starbucks! We bought an day excursion package which included taking a Catamaran on a snorkeling trip, followed by a day trip to Isle de Mujeres for lunch and then free time before boarding the boat to head back to the resort. Overall a great experience!

Claurence

Average At Best

Reviewed 9 january, 2022

Let's start at the beginning, as in from the entrance. The entrance to this place is unassuming, boring and uninspiring. Many of the resorts in the area have a grand sense of arrival. Sadly, Riu Yucatan does not. Next step in the process is checking in and dealing with the staff. While most are friendly, actually executing their job to the satisfaction of guests is hit or miss depending on who you interact with. Some staff get 5 stars for customer service while others get 2 at best. For example, we tried n less than 4 different times to request extra pillows in the room. We called to front desk, filled out a request on the app, emailed and stopped by the front desk in person. Over our five day stay, we never got the extra pillows - even when shown as "completed" in their RIU app. Our room was totally average. While it was clean and neat, it is minimal in accommodations and is in desperate need of updating. There's no couch or loveseat in the room, but a small table and a couple of chairs outside the bed itself. The facilities and grounds are clean and well kept, but again everything just looks average, dated and in need of a refresh. Now for the food. This is where the place really blows it. The food is nothing special by any means. Much like the rest of the place, the food is boring and bland. You would think being in Mexico that there would be spicy dishes available, but not so. Even finding the necessary condiments to spice up your food was next to impossible. There was a variety of offerings, but the quality was always subpar and we were quite disappointed in the food. We talked with some other couples who definitely felt the same way. Even the specialty restaurants weren't that great. As for the drinks, anything outside pretty straight forward stuff like beer, wine and some mixed cocktail options, we didn't find the drinks made particularly well either. The strawberry daquiri was made with some strawberry syrup that did not taste fresh and had a weird after-taste. Some drinks were made differently between different bars. So we were disappointed with the food and drinks overall too. So then it should come as no surprise that we will not be back to this resort. We also discovered from some of the couples we spoke with that we paid several hundred more than they did for the same trip duration. Overall, the beach, the ocean and the weather are why we come to this area of the world at this time. the weather was mostly ideal. It rained one day most of the afternoon, but outside of that we had mostly sunny high 70s to low 80s weather. If you have options other than here, give them strong consideration before signing up to stay at this place. There are better alternatives available that offer a much better value and experience.

erikbK1544OU

Riu Yucatan 3.5stars - good but not consistent

Reviewed 5 january, 2022

Just got home from 10 days stay at the Riu Yucatan in Playacar. Having booked this hotel because we enjoyed last New Year (2020) at Riu Antillas in Aruba, we thought that everything would be as expected considering our fantastic experience with the hotel chain previously. Overall, we had a brilliant holiday. The hotel is very well located - Playacar is a beautiful condominium complex with security on each entrance making it feel exclusive. Apparently celebrities own condos in part of the complex although we did not spot any! It’s a little far to walk into Playa del Carmen centre from the hotel, but good news is there are plenty of taxis about and they’re cheap. The hotel is extremely clean - all areas we experienced were regularly cleaned including bars, poolside & pools, theatre, public toilets. BEACH The beach is lovely - not quite as peaceful as other Caribbean beaches - due to the choppy wind which might have been the time of year. The sea is a beautiful colour though & there is some seaweed/kelp wash-up. Good for walking as it’s a long stretch. ROOM Luckily we were placed at the end of a row - first floor (3212). More than big enough for both of us, spacious and a massive bed. Loads of storage and everything we needed. Only missed a coffee maker/machine. It was very near to the monkey area which we LOVED. It truly is amazing to walk next to the monkeys, coati’s & groundhogs. The fact that these live within the grounds is a big draw, we enjoyed watching the animals immensely and even fed some of them apples & bananas. Only downside is the howling monkeys made occasionally at 5am! Even that didn’t put us off! SERVICE The hotel was busy during our stay - which included both Christmas & New Year gala dinners at the main buffet. Going in with high expectations from our experience in Aruba, we were slightly disappointed that these dinners did not feel more ‘exclusive’ as they were both served in the usual buffet restaurant. We get why - volume of guests to feed - however we feel it would have been better to have these dinners in the smaller restaurant settings and in sittings. Alondra was our server on NYE and she was excellent - the same could not be said for some of there other waiting staff, they seemed too busy to be attentive! Indeed, a few were even grumpy and one in particular was rude to me when one evening I forgot my mask. We were pleased that other than this waiter, we were not hassled or reminded about covid - it wasn’t being pushed on people to stay apart/remember to be ‘safe’ and we appreciated this relaxed approach. There would have been nothing we’d hated more than pushy staff reminding us about covid every 5 mins. Well done Riu. One downside is that my hubby got sick on Christmas Day - which he believed was down to a dodgy drinks dispenser in the Margarita restaurant. He drank a rancid cup of what he thought was water - which didn’t taste right & then he spent the following day throwing up! We mentioned this to the duty manager at the time, who failed to follow up with us. Some basic signage telling guests not to use the drinks dispenser in question would have been fine - we noticed that this was a running theme in Mexico - very little signage everywhere you go! FOOD The food throughout our holiday was excellent. The main buffet outside of gala dinners had a great selection, catered to all tastes, young + older folks, food quickly replenished, nothing going cold/soggy/shrivelled from being out too long! The a la carte restaurants are also fabulous - the steakhouse has a long wait so get there early (30-60 min wait times for a table). The Mexican was also great, really lovely authentic food, very tasty set menu. The Italian was abit meh, we’re used to good Italian food in the UK so this was okay but nothing special. The Asian restaurant was good - nice selection of dishes from around the Asian continent - again something for all and we enjoyed our meal in there. Pepe’s grill (the outdoor fast food stall) closes at 3pm NOT 6pm like the app says! A couple of times we got caught out by this, so get there early to avoid disappointment. You can alternatively go to the buffet - which again had a lovely selection of cuisine - we really enjoyed the Mexican part of the lunch buffet. DRINKS Inconsistent. When ordering from the Lobby Bar - all of the drinks we had were well made - with care & attention. However the same cannot be said for some of the pool bars - drinks mostly thrown together and some we had we couldn’t drink because of imbalance in liquor to mixer etc. And, sometimes just a coke tasted bad as we could tell the syrup needed topping up on draft. Not sure what the hotel can do about this other than ensuring bar staff are properly trained on how to serve drinks correctly. Leo at the swim up bar was great though. HOUSEKEEPING Very inconsistent. Whilst our maids did a fab job of cleaning our room daily - there were multiple days we were left with either no towels or only 1 towel. On one occasion we called reception 3 times to rectify this and they were very slow to respond - we ended up drying from our shower with the beach towels. Not ideal. Also, the drinks replenishment is slow - some days we had no bottled water left for us and on other days x4! Inconsistent again. ENTERTAINMENT Good job - the ents team clearly work very hard. The entertainment is worth staying up for. Visiting shows very enjoyable and the Kahoot quiz is fun to play along with! There’s something going on at some point during the day every day so plenty to be doing (if that’s your bag). As I work professionally in the performing arts, I appreciated the ents team’s talent, effort made and skill in their work. In particular the NYE party was awesome. The hotel did a wonderful job of ensuring everyone celebrated the new year in style! TIPS - For more of a quiet vibe pitch up around the ‘Ibiza’ pool - less people around! - Hire an electric scooter from the shop at the Plaza Playacar across the road. $25 for 24 hours! Made speeding into Playa del Carmen quick & easy - we went to Playa Punta Esmeralda the other side of town. Worth it. - Go on an excursion to Chichén Itzá, the 6am pick up time is worth it. - Go to at least one cenote. - Go to Coco Bongos. Worth it. - Go to Tulum and take the local snorkelling boat trip - we saw sea turtles on the reef there and would not have experienced this if we’d stuck to the regular TUI excursions! Amazing. We wouldn’t hesitate to return to a Riu hotel - for the most part they’re good value, and you know you’re going to have a good holiday. Just a few tweaks and the Riu Yucatan could be epic.

AmyD5