Based on 567 review
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This lovely hotel can be found in Sorrento. The 23 welcoming guest rooms offer a perfect place to relax at the end of the day. The hotel offers Wi-Fi internet connection in communal areas. The reception desk is open all day long.
Check-out ends at: 11:00
Reviewed 6 october, 2021
We loved our recent stay here September 28-Oct 2, 2021. The location was amazing, the view from the rooftop was beautiful and the rooftop pool was the perfect size for relaxing in after a day full of touring and hiking. The highlight of our stay here though was il cuoco/cameriere (the cook/waiter) at breakfast. He was funny, nice and very genuine. He was also very patient with us as we practiced our Italian :) We stayed in room 302 and it was a nice size and very quiet. Very happy with our stay here and would definitely stay here again when we return to Sorrento.
Young girls scammed out of money
Reviewed 23 august, 2021
Just home from a holiday with 2 of my friends. We are 3 21/22 year old girls and we’re looking forward to our first holiday abroad from Ireland. We treated ourselves after working through covid as student nurses and used the money we earned to fund this holiday. We arrived to this hotel and straight away we were made cancel our booking through booking.com and book through the hotel as they were offering a ‘free upgrade’. Once we cancelled through booking.com at reception we were asked to pay the large sum of money to the hotel right there and then, the hotel staff at reception (including the manager) started to condescend us for not having the money before we received a refund from booking.com while making us feel stupid! We had a week long holiday to pay for and didn’t have that kind of money to be handing over after paying in full to booking.com. We told the staff we would pay as soon as we received a refund from booking.com (a cancellation they gave us no choice but to make). When we saw our room there was no upgrade made, we asked to view the room we were meant to stay in and they simply denied this request. Throughout our stay the manager was extremely rude to the 3 of us threatened to kick us out of the hotel, leaving 3 young women in a different country with no accommodation. Once we received a refund from booking.com we paid the hotel straight away and they were not the slightest but apologetic about the inconvenience they caused us. We realized later they took an extra €90 from us for our stay and once we confronted the hotel they completely denied this while shouting at us a reception. All staff we came in contact with throughout our stay were extremely rude. We are all very upset and disheartened about this experience and will not be returning. The manager of this hotel did nothing but be rude to us.
First holiday here
Reviewed 23 october, 2019
The location of this hotel was very good, it was right in the centre of Sorrento within walking distance of everything Sorrento had to offer. It is an old building which I think contributed to the noise, everything seemed to echo during the night and early morning particularly doors slamming .We had a room on the first floor and every night we could hear what sounded like furniture being moved around. We were quite close to the kitchen so not sure if the noise came from there as we could see no other explanation. The noise stopped at about midnight but it happened every night. The bed was also very hard which made it difficult to sleep. The hotel was very clean and the maid looked after us very well. The barman Pepe was excellent and also looked after us well! He was very knowledgable about Sorrento and the surrounding area which was very useful. Unfortunately the same could not be said for one of the waiters at breakfast. One waiter was fine, quiet but efficient and pleasant, the older waiter obviously had his favourites and was very focussed on them all the time. On a couple of occasions we came down for breakfast and had to finish off laying the table ourselves as he had left it to see to other guests. I had to stand by the kitchen one day in order to get his attention to provide us with tea and coffee as we had been waiting a long time and he was busy serving others even those who came in after us. This did not happen if the younger of the two waiters was serving. In fact he offered to get us coffee on the day we left very early in the morning, he had just arrived for work and I thought this was good of him, particularly as we had paid for breakfast but the hotel did not offer to provide us with one on the morning of departure. The breakfasts themselves were a bit hit and miss. Sometimes there was hot food available other times you had to wait. The hot food was brought in from the kitchen and put into heated containers. On one morning we discovered the baked beans had been brought in cold and we had to wait for them to heat up, while the rest of the food went cold. You had to wait a very long time for the bread to toast, I haven't seen such an ancient toaster for a very long time! Although this hotel was close to all the amenities in Sorrento I don't think we will go back to that hotel again and I felt it was expensive for what it offered, not sure how it got 4 stars I think it must be the location.
Great location and clean, but very NOISY at night
Reviewed 8 october, 2019
This was an excellent location steps from Piazza Tasso. Only a very short walk from main street. Close walk to the pier. It was clean, room was spacious, bathroom was huge for Italy. Breakfast was standard for Italy. Front desk was very helpful with any questions we had. But do not allow them to put you in Room 107/108. It was so noisy until after midnight, and the morning prep/deliveries started at 5am. Not the best for sleeping.
Hot August in Sorrento
Reviewed 17 august, 2019
3 of us stayed at Palazzo Guardati for 3 nights. The pool was an essential and provided a lot of amusement. Pepe, the barman who came on around 3pm was the perfect host, getting us cold beers when ordered and providing snacks. I cannot say that happened with the barman who attended before him, and he wandered away every time you got thirsty. Aircon was good, although there is not much view from the room balcony. As everyone has mentioned, he position is faultless. A good stay.