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Nice place, but beware of bait and switch
Opinión escrita el 10 de Septiembre de 2021
I called about to make a reservation to this hotel about 2 months prior to our stay. I called the hotel directly and was routed to the companies reservation line. I made a reservation for 2 nights and was quoted a price of about $188/night. I was to be emailed a receipt. I called 3x to request a receipt be emailed and have yet to receive it (nope...not in my spam folder).So, we checked in on 8/9 and the front desk person was a little abrasive, but ok maybe she was having a bad day. She indicated that initially, the charge on my card may be a"little higher " than the agreed price until it cleared that we used no "incidentals". Well, we subsequently used no "incidentals"(as not being "hip to the lingo" we googled it !!!). So, we checked out and were told we would be emailed an invoice. (Nope,never received that one either... also not in spam folder!) Imagine my surprise (and my husband's blood pressure) when we received a credit card bill for almost $ 700. We were billed $256 for the first night and $401 for the second night ! I called and spoke with the front desk staff . They looked up the bill and credited my account $163 for the second night. While I appreciated that, I pointed out that even with tax $256/night was not the agreed to price, I was told that rooms in this hotel were going for well over $400/night( which ticked me off). I pointed out the fact that this was not the price that I agreed to and suggested that this was a bait and switch tactic. I requested that the GM call me... still waiting for that call. I also called back and asked for the GM's contact info and was provided his email address. Sent him a polite, non-threatening email... yep... still waiting for a response. So, I am out ~ $100-$120. I will NEVER stay at another Hilton property again after this experience. However, I will say that other than the front desk attendant on the afternoon of our arrival, the staff at this hotel were polite, friendly, and eager to please. I wish that their management had the same regard for their customers as the rank and file employees do !!!!
Disappointed with stay
Opinión escrita el 2 de Septiembre de 2021
We usually stay at this Hampton Inn when we are in Hershey. I may not anymore after this stay.
The housekeeping staff don’t clean. We requested cleaning every day and all they did was make the bed and give us new towels. I could have done that myself. They didn’t vacuum, clean the tub, toilet, sink or bathroom floor for the five days we requested the room serviced.
After two nights there, I realized there was a dried blood stain on my pillow. I had brought my own pillow to use. That is why I didn’t notice sooner. I immediately called the front desk and was given a new pillow.
This morning I found a new friend in our room. We will call him Jiminy Cricket. It appeared to be alive and hiding in the corner.
I told the front desk the issues and they said sorry about that.
Not thrilled at all with our stay.
I will never return
Opinión escrita el 25 de Agosto de 2021
We are so disappointed to chose this hotel: 1. Room is not clean, I can find dust and hair everywhere.
2. WiFi signal is really bad, 90% of the time is no connection ( we are in room 306)
3. The room is noisy, specially in the bathroom
Employees who care make the difference
Opinión escrita el 16 de Agosto de 2021
I am a firm believer in that your employees make the difference. A+ employees here doing the small things that make our stay great. From Kathy going the extra mile to get me a small ziplock bag of ice to Irene's beautiful caring smile and personality. These are the type people I would hire myself that would make a successful business. Not all Hilton brand hotels are living up to the highest quality right now thru Covid but I will say this hotel is the right choice to stay at. It has everything you need and it's being maintained, unlike many others. The overall look, feel and cleanliness is among the top hotels. I would highly recommend this place to all my friends, family and followers.
Everyone ease say hi to Irene and remind her how much people like her make the difference. Tell Kathy how her hard work is recognized and seen by so many customers. THANK YOU to this Hampton for making our stay and visit a great one - wish all Hilron brand hotels could be this wonderful.
Not worth the money
Opinión escrita el 7 de Agosto de 2021
The room cost was too expensive for the quality of space and type of room reserved. Refrigerator leaked; room was very dark; not enough counter space in bathroom; bathroom needs additional hooks for used towels/clothing. AC blows directly into bed making it very difficult to regulate the temperature throughout the whole space—living space was room while bed space was COLD.