Park Pointe Hotel

Starting at

$ 90

TripAdvisor Review

Based on 171 review

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A convenient place for a quick stay-over in San Francisco. Just 7 minutes from the SFO airport and 20 minutes from downtown San Francisco, Park Pointe offers a peaceful escape from stressful flights, long layovers, and San Francisco traffic. The hotel's free shuttle to SFO Airport and also connects ...

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Property Info

A convenient place for a quick stay-over in San Francisco. Just 7 minutes from the SFO airport and 20 minutes from downtown San Francisco, Park Pointe offers a peaceful escape from stressful flights, long layovers, and San Francisco traffic. The hotel's free shuttle to SFO Airport and also connects with the airport's BART metro station, allowing easy access to San Francisco and Oakland. We offer a peaceful place to refresh from your travels and recharge for the rest of your journey. Smoke-free guestrooms are bright and unpretentious, with armchairs, desks to put a laptop on, and color TVs for ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Business Facilities / Facilities
Meeting Rooms
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentEmployees wear personal protective equipmentFree wireless internetWheelchair access (there may be some limitations)Without elevatorsIt is not possible to guarantee the absence of noise in the roomsCoffee / tea in common areasIn-room accessibilityParty roomParties / events not allowedMultilingual teamReception (limited hours)Shower room adapted for wheelchairsWheelchair accessible bathroomTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aPamper yourself with onsite massages or enjoy recreation amenities such as a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and weddPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesMake use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and tour/ticket assistance. This motel also features barbecue grills and a vending machiTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless Internet access, a Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and wedding services. Additional features at this inn include a fireplace in the lobby, a picniTry your luck at the casino and enjoy other recreational amenities including a nightclub and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet accessTry your luck at the casino and enjoy other recreational amenities including a nightclub and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    32

  • Very Good

    41

  • Good

    44

  • Reasonable

    25

  • Bad

    29

Travelers profile
  • Business

    36

  • Couples

    23

  • Solo travel

    24

  • Family

    46

  • Friends getaway

    16

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Not as impressed the second time around

Reviewed 5 november, 2021

First, I am tired of the mask gig. The staff are particular. For my punishment, I have a room that is not really renovated. My initial stay was warm and friendly - I want that staff back. They were interested in customer service. I raved about the place. New(ish) rooms, recently renovated. Except when the staff does not like you. I still think the Hotel is okay, but now I understand the two star rating. First, the AC/Heater does not work. Second, I asked for the first floor. I specifically asked for non-smoking. Apparently, this side of the Hotel, low 100's, doesn't seem to believe, funny cigs are NON smoking. They are. This was really, really a poor example of the hotel. I come here for business, can stay anywhere I like and thought I would be a good patron. Now I know. I called and the person at the front told me should could change me to a different room. Moved. Well... sigh, not exactly better. I will try to upload photos. The lounge chairs, have black stains on the arms and I am not sure what the "hard" white spots are, but... not impressed. There is missing paint all over. I am missing a lamp and one of the three lights does not work. So, cost more and a "less than" mediocre room. This stay will be one night only, as I plan to spend my $$ some other location. Also, I moved my vehicle and found the local homeless "stowage" area. Complete with smells. Sigh.

sacinterest

Not as advertised

Reviewed 17 october, 2021

The pictures of the rooms are just for the display rooms. Once you arrived to check in you realize this is basically an overpriced motel. There's trash outside around the property. Once you get to your room you are met with dirty walls, old smelly carpets, uncomfortable bed and pillows if you can call them that. I feel blindsided by this booking. Don't recommend.

maelo89pr

Fabulous. It has been a while

Reviewed 14 october, 2021

The room is lovely. The floors were redone with new carpets and the furniture looks new. the bed looks barely used. it has some very nice appointments in the room. Clean and wow! I wish I would have Stayed here last night! The only thing missing is a switch near the door to turn lights on or a way to have the lights already turned on when I arrive. I like that the wash basin is porcelain. There is an bunch of amenities, including a hairdryer. Everything is very nice and well thought out. One of the light fixtures is out, but I can live with that

John D

Disappointing experience in grubby, neglected property.

Reviewed 19 september, 2021

It's great to see so many really excellent reviews for this property. Especially those singling out "Jazz" for special mention. So many excellent reviews for "Jazz" all written by people who've not written any other review for any other hotel. And all of them from the Bay Area. Sadly, my experience wasn't nearly as excellent. Far from it. Perhaps that's because I never got to interact with "Jazz". Shame. She was just never around and certainly not when here colleagues were behaving so appallingly badly, letting her down terribly. First off, this hotel was until relatively recently known as the Citi Garden. If you can still find them, there are reviews for that property still around. Hotel's change their names for a myriad of reasons, but one bonus of doing so is that all the review sites remove historic reviews and start again. Since becoming the Park Pointe, not much has actually changed, other than of course, the arrival of the stellar "Jazz" to the team. The hotel is located just North of SFO airport. About a 10-15 minute drive perhaps, or you can take the local bus 292 almost to the door. What you can't get is a shuttle. They stopped running in March 2020 and have not yet resumed. If you get emails after making a reservation telling you all about the shuttle, ignore them. There isn't one. There also isn't anything that can be described as hotel service. Since March 2020, the property is just letting you a room. The room comes with bed or beds, an easy chair, a hard chair, TV, bedding, towels, soap & shampoo. Once you've checked in, that's all that you get. There is no housekeeping, no tea, no coffee, no fridge, no microwave, no bedding change, no towel change, no replenishing the soap/shampoo/toilet paper. In effect, the hotel is running as if it were a dorm. You can of course get towels, toileteries and presumably clean sheets if you go to the housekeeping/laundry room and ask for them, but it's all down to you. Make your own bed is a new hotel concept. Rooms are small, but there are varying sizes. They have been renovated at some point in the last decade, but they're still shabby. Scratched and worn wooden furniture and very dirty easy chair. The desk chairs are very wobbly and uncomfortable. The bathroom is relatively new and the hot water pressure is good. The sheets were dirty and stained and the towels not only torn and worn, but stained with human feces. Feces encrusted into the wash cloths. Absolutely disgusting. ATTACHED TO THIS REVIEW ARE PHOTOS OF THE BEDDING, TOWELS AND FILTHY WASH CLOTHS, just in case "Jazz" and her colleagues attempt a rebuttal. The staff covering when "Jazz" is not around are rude and hostile. The manager started shouting at me when I asked why I was misled about the shuttle and the amenities. When I asked him not to shout at me, he pretended to 'act' a whisper in a staged, sarcastic voice. This entertained his two female colleagues who couldn't stop laughing. What a great check in experience. The room I was given had no WIFI at all and there was a full dumpster outside the door. PHOTOS ATTACHED. The second room, upstairs in a block nearer the main building did have good WIFI, but there are no elevators anywhere in the building. There are ice and vending machines on each floor, but many of them don't work. There is a lot of noise from other 'guests', but I don't think you can blame the hotel for that. All rooms are off gangways and so people are always passing and looking in your window. The window doesn't open, so there's no way to get fresh air into the room other than propping your door open on the chain. Risky, but at least you'll get air. The aircon itself didn't work. You get what you pay for at this property. It is cheaper than a lot of its neighbors and there's a reason for that. The nasty, aggressive staff, the lack of anything that makes this a 'hotel' rather than a room rental, the lack of amenities, all make this a disappointing property, no matter what COVID based excuses they're offering. The grounds could be quite nice, but are neglected. There used to be a pool, but it's been drained and covered. There's a huge Chinese restaurant on property, so the stench of fried fish is everywhere. There's also a very, very deep odor of marijuana in the rooms. If only "Jazz" had been there to save the day.

Jarko2015

Phenomenal!

Reviewed 18 september, 2021

I’m in great thanks to Jazz, the women in the front desk, for providing great costumer service for when I slept over in the park pointe hotel. She has a very kind and professional attitude and I did not feel too intimidated to ask her for help. She made my experience in this hotel very comfortable and amazing. Great work !!

JJanizs