WEDDING BLOCK GUESTS TOLD NO RESERVATION
Reviewed 2 July, 2021
I went to check in to Courtyard by Marriott Springfield Downtown, Springfield OH on 6/26/21. Informed that I did not have a reservation. Called your 800 number and was informed that, indeed, I did not have a reservation. My wife and I had to sleep on the floor of another guest's room. When I returned to MD on 6/28 I discovered your check-in email. Subsequently, you charged my visa a cancellation fee of $149.96!!! I called the hotel and spoke with the Sales Manager who found my reservation quite easily. She stated that she didn't know why my reservation wasn't found two days earlier but stated that she knew of several other reservations in the wedding block had the same problem. She then credited my visa and offered me 7500 points on my Marriott Bonvoy account. I was told that would get me one free night. HAHA What it actually gets me is a discount equal to about $25. I will remember this next time I make reservations which will not be at a Marriott location.
Reviewed 3 December, 2020
Well, I’ve slept less in the last 3 days than a person should sleep in a single day. I understand renovations are noisy, but I sleep days.... impossible with the fire alarm going off multiple times and drills and hammers and shouting.
The front desk associates were always kind and helpful. The room was old and mostly clean, but the shower was a little gross. There were hairs. That did not belong to me
Reviewed 8 September, 2020
We stayed here when driving across the country on I-70. We were really worried about COVID and had planned to camp the whole way, but due to unforeseen circumstances, we found ourselves needing a hotel about 2 hours from Springfield. We called the Marriott and the reservations representative at the location was so kind and helpful. She was able to reserve us two adjoining rooms to accommodate our large party and went over the whole COVID protocol. For those of you who are interested, it is basically as follows:
* They wait 48 hours between guests before rebooking rooms
* Masks required by everyone at all times
* In order to enter the hotel, you must call to be let in so the lobby doesn't have a lot of people in it
* Pool closed
* No breakfast
The rooms were immaculate, the hotel receptionist was helpful and kind and super fast at checking me in. We felt safe! When we woke up in the morning we found we were in a really pretty city, too, which was an unexpected bonus.
Reviewed 21 October, 2019
Very nice hotel and conveniently located near the Clark Center for Performing Arts and near downtown restaurants. Great staff and hotel very clean. Super comfy bed. My only complaint is, and I don't know if it's because the walls are thin or because my room had an adjoining room door, but I could hear every word my neighbors were saying to each other and their television until quite late. I will stay again if I'm ever up that way again, but will request a non-adjoining room.
Nice rooms, staff, and food
Reviewed 20 October, 2019
I was here for a high school reunion and also booked the night prior for the same rate. the room was comfortably outfitted with a king bed and sofa. Decor was nice also. The entire hotel was very welcoming and clean. The desk clerk for both days I was there was a young lady named Charday and she was happy, friendly and helpful. She made me feel very welcome and her ebullience was contagious. The food served the night of the reunion was very good with the roast beef deserving special recognition. Probably the best I've ever had and way better than what Mom used to make. Downtown during the weekend day is pretty dead because it's mostly government buildings but there's a good brewery a couple blocks away. The lounge was pretty well attended both nights and seems to be a popular gathering spot. I'd definitely go back.