Hampton Inn & Suites Springfield/Downtown

Starting at

$ 133

TripAdvisor Review

Based on 609 review

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The following services and amenities are available, but with **reduced service**: Fitness Center, Breakfast.The following services and amenities are currently **not available**: Pool.Situated directly off I-91 in the heart of downtown Springfield, Massachusetts, the newest Hampton Inn & Suites is wi...

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Property Info

The following services and amenities are available, but with **reduced service**: Fitness Center, Breakfast.The following services and amenities are currently **not available**: Pool.Situated directly off I-91 in the heart of downtown Springfield, Massachusetts, the newest Hampton Inn & Suites is within 0.5 miles of the MGM Springfield Casino, blocks from the Basketball Hall of Fame and the MassMutual Center and walking distance to several fine restaurants including Max's Tavern, Pizzeria Uno, Plan B Burger and more. Spend your day at close by Six Flags New England or take in the many events a...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
PoolIndoor pool
several
Elevator
Reception services
Luggage storage
No cribs / beds for children availableNo rollaway / extra beds availableContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentMasks available to guestsimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CProtective clothing available for guestsFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesFast check-inCoffee / tea in common areasThe use of a mask is mandatory in the establishmentIn-room accessibilityContactless check-in availableQuick checkoutFree breakfastShower room adapted for wheelchairsWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a 24-hour fitness center or take in the view from a terrace and a garden.Don''t miss out on recreational opportunities including an indoor pool and a fitness center.Be sure to enjoy recreational amenities, including hot springs, a health club, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wTake advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. This aparthotel also features complimentary wireless Internet access, a television in a common area, aEnjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    371

  • Very Good

    157

  • Good

    44

  • Reasonable

    18

  • Bad

    19

Travelers profile
  • Business

    135

  • Couples

    104

  • Solo travel

    29

  • Family

    257

  • Friends getaway

    37

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Thanksgiving

Reviewed 27 november, 2021

Place to stay to join family for thanksgiving dinner. The location was perfect as we were close to my brothers home and very close to the restaurant. Hope to use your facilities again in the future. Thank you!

chris93ndylan01

Does not live up to Hilton standard

Reviewed 15 november, 2021

I stayed 2 nights, I paid more than the regular rate, so it was very disappointing when I noticed blood on the blanket and dirty linens in both beds I had to have them changed at 11 pm. Overall I was disappointed

blindb658436

Horrible. Would not book a room for my worst enemy here

Reviewed 9 november, 2021

Terrible experience. My husband and I stayed here on 10/16 for one night. The room was ugly, no decorations, and felt cold and not at all high end. We paid almost $240 for a motel-like experience. When we arrived we could hear someone loudly vomiting in the lobby restrooms. Guests were loud and ridiculous and not adhering to mask policy. No one had control over the hotel, but we shrugged it off thinking “eh it’s a Saturday night.” The area was sketchy and I hesitated to park my car but we took everything, locked up, and hoped for the best. After a long night at the casino we came back to our room expecting to be able to take a hot shower. Our next door neighbors had multiple children running around screaming. How romantic! Of course we understand that a hotel cannot control this, but we couldn’t understand why we were put next to this family. The hotel was not even at 1/4 capacity as there were tons of parking spots. But, we let it go and tried to have a nice night. We were unable to get the hot water working, and were very tired, so we decided to wait it out until morning. Upon waking we realized we still had no hot water. At this point we decided to just check out and head home. When we got down to the front desk we reported this incident to a young woman who was very apologetic and honestly the only decent human I’ve spoken with in the last month. She assured me up and down that we’d receive a call from the general manger, Lisa, that following Monday. She also mentioned that a “few other rooms had experienced this and she was waiting for the heating and cooling company to arrive.” Of course, Monday arrived and no call. I waited until Thursday evening, called, and was told that Lisa only works a few hours a day and that “sometimes she’s in at 7 and sometimes she’s in at 9, but she’s never there past three, and that I should call back then.” Again, I was assured they’d also leave her a message. No call for the next few days and I tried AGAIN. The gentleman who answered said that Lisa was unavailable but he’d leave a message for her and said she’d call me back. No call back. Today my husband called again and the same thing “we will leave her a message.” Around lunchtime today I called and spoke to another gentleman. Our do frustration I asked if Lisa actually exists and if he had ever seen her before. He assured me she was not a figment of everyone’s imagination and offered me her voicemail. Out of 5 calls, this is the ONLY time I was offered a voicemail. I left a message at 1:23 PM and still have not received a call back. I will never ever ever stay at a hotel within this chain again, and I will not stop calling until I hear back from Lisa. Stay across the street, or sleep in your car. You’d get the same type of service except you wouldn’t have the displeasure of dealing with a bunch of incompetent people along the way. I mean who needs a shower anyway right?

missemily1988

Ok

Reviewed 8 november, 2021

The parking lot could have bigger parking space… the shower heads on the wrong side of the bathtub. The bathroom door was shared with the closet door both weird. Other than that the hotel had friendly staff and I felt welcomed there.

djbeeazy11

Horrible Management and Staff - Avoid

Reviewed 22 october, 2021

Management from hell! Stay clear of this hotel… Made reservations six months in advance with slight change to days staying and two of the three rooms which we had reservations for went MIA after we drove six hours and confirmed just days before. Management refused to give us the rates we had received when we originally made our reservation six months in advance. Nice scam they have going on at this hotel!

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