Holiday Inn Express Springfield Downtown

Starting at

$ 165

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TripAdvisor Review

Based on 81 review

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Visiting MGM Springfield our new Holiday Inn Express is in walking distance. Our new hotel is located next to the Mass Mutual Center and close to the Basketball Hall of Fame. We are convenient to where you want to be! Corporate travelers enjoy our business amenities as we are in close proximity to L...

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Visiting MGM Springfield our new Holiday Inn Express is in walking distance. Our new hotel is located next to the Mass Mutual Center and close to the Basketball Hall of Fame. We are convenient to where you want to be! Corporate travelers enjoy our business amenities as we are in close proximity to Liberty Mutual, Price Waterhouse, Cerner Corporation, Newell Brands and Springfield College. Springfield is also home to many wonderful museums such as Smith Art Museum, Wood Museum and the Dr. Seuss Museum; all rated as the top things to do while visiting!. This Springfield Downtown hotel has an ind...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

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Travelers rating
  • Excellent

    49

  • Very Good

    24

  • Good

    3

  • Reasonable

    3

  • Bad

    2

Travelers profile
  • Business

    10

  • Couples

    22

  • Solo travel

    2

  • Family

    17

  • Friends getaway

    11

Scores Summary
  • Cleanliness

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  • Rooms

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  • Sleep Quality

  • Value

Excellent Visit - Fantastic Service - CLEAN rooms!

Reviewed 20 september, 2021

From the very beginning of our experience in making reservations, the team at Holiday Inn Express Springfield was overwhelmingly helpful and professional. We had made a block of reservations as a group traveling to the Big E, and the team was so patient, even as we needed to make last minute changes to our reservations. Check-in process was super easy, Sadian was extremely kind, and even allowed us to check into one of our hotel rooms early! The room was extremely spacious, and most importantly - extremely CLEAN! After storing our luggage in our guest room, and emptying our coolers into the in-room fridge, we were about to head out when Sadian called the room to let me know that the other guests' rooms in my party were also ready for an early check-in - HOW THOUGHTFUL she was to call and let us know! Literally EVERY single one of our guests said the same thing - rooms were all impressively clean! The PTAC units worked great throughout the evening - my husband and I like our room to be an icebox, and that it was! Comfortable mattress & bedding - plenty of outlets for all of our many charging devices, quiet location despite being in the middle of the city. Breakfast was fantastic and plentiful - and each staff member that we encountered was nicer than the last. Convenient location, about a five minute drive to the BIG E, and in walking distance to many restaurants, and even the MGM Casino. We didn't make it to using the pool or fitness center during this visit, but both looked well-maintained and clean! Would 100% recommend this hotel, and look forward to making this an annual tradition! THANK YOU HOLIDAY INN EXPRESS SPRINGFIELD TEAM!

asher527

Great stay

Reviewed 9 july, 2021

Really nice hotel in the center of downtown, very clean and comfortable. Gym was small but nice and with good equipment. Free parking wish is always a plus! Internet wi-if available. Near the basketball hall of fame and many restaurants around the hotel.

micheller607

Beautiful new hotel has been wonderfully retrofitted into the 1917 Radding Building.

Reviewed 24 june, 2021

My wife and I stayed 2 nights, arriving at 2PM with pre registration and an email that our room was ready. The receptionist checked my ID and issued the key cards. We took our bags to one of the 2 central elevators up to the 6th floor. Room #604 was spacious and nicely decorated with 2 comfortable queens, a cabinet with refrigerator, micro and Keurig, dresser with TV(40+ channels), desk and chair, easy chair with ottaman and a fully outfitted bathroom with shower. Room WIFI was strong, large windows had a nice downtown view and a wall thermostat controlled the under window AC/heat. The 6 AM Grab n Go breakfast bag contained a muffin, breakfast bar & fruit cup and I added OJ, yogurt, cereal, milk and lobby coffee from the available selections. The indoor pool was closed for Covid but I did use the adjacent 6 station gym. I parked in the hotel’s back lot(~15 cars) with overflow parking(~50 cars) nearby. This beautiful new 98 room hotel has been wonderfully retrofitted into the Classical Revival shell of the 1917 Radding Building, part of the downtown renovation. We walked to all the downtown sights and the Springfield Museum complex making it a practical and comfortable stay at $138/night.

Gene R J

MA Vacay & Good Place to Stay!

Reviewed 12 june, 2021

A group of us were in town to visit family friends and this was my first time in Massachusetts. It was also the first time I stayed at a Holiday Inn Express in some time. This hotel did not disappoint! This was a good location in Springfield, because there were several venues (e.g. shopping, restaurants, museums, casino) within an easy walking distance. The hotel is located in the downtown area, so that means there will be neighborhood charm and characters to see. About the same as in some other cities in the U.S. and around the world. While I travelled with a group, we stayed in different rooms in the hotel. I felt safe journeying outside the hotel by myself, when I had to catch up with the others. I will say that the general area seems to be quiet on Sundays. I thought it was because of the holiday weekend, but some residents I asked said that was a typical Sunday. But, enough about outside - yes, there are lots of things to explore and do, so feel free to do some or all of them while you stay - let's talk about the hotel! Check-in was the usual. Front desk staff were average. Not rude by any means, but not overly service-oriented. They were accommodating as needed. I noticed, but I don't require a lot from my check-in experience. Be professional and I'm good! The pool was closed due to the health and safety of everyone. I didn't plan to use it, so I didn't ask when it would be available. There was a gym available, but I didn't use it. There was a nice business center, which I also didn't use, but I enjoy amenities being available. There was a coffee bar in the lobby, which was a surprise and a delight! The weather kept changing during our visit, so a nice cup of coffee was always welcomed. The lobby and lounge areas were clean. There were no weird odors or anything else disturbing and the overall vibe was a relaxing one. There was a widescreen TV in the lounge area, but there was one in the room, so I didn't use the one in the lounge. There was a HOT breakfast buffet available for FOUR hours! Health and safety protocols continued to be observed and there was STILL a hot breakfast provided. The breakfast staff dished up the breakfast items guests wanted. There was also a breakfast to-go bag for anyone who needed to head to the airport or go outside for an adventure. To the room! In the room we had a microwave and a refrigerator; both appliances were clean. There was a Keurig coffeemaker and the usual assortment of coffee and tea options. The room décor was simple but modern. I LOVED the rolling desk. I had to do some work while on vacation, so being able to roll the desk and set it and the comfortable desk chair how I preferred to work was a BONUS! There were also lots of working outlets, which we needed because, work. The beds and bed linen were COMFORTABLE. The beds were raised, which may not seem to be a big deal to some, but it made it easier to crash for a nap without having to sink into a bed. I brought my own pillow, but everyone who used the pillows said they were comfortable. I appreciated that there were soft AND firm pillow options (that's one of the reasons I bring my own). The bathroom was clean and there were plenty of towels. There could have been a few more toiletry options, but perhaps to reduce waste, the hotel had dispensers for body wash, shampoo and conditioner. Again, not a deal breaker since I travel with my own. The WiFi worked well during our stay and there were lots of channels to choose from on the TV. I appreciated the window curtains were both black-out style blinds AND more translucent, to give options for letting in as little or as much natural light into the room. We were able to heat the room a bit and cool it down, depending on the weather. Parking is a little odd, because there were, if I recall correctly, three different parking lot options. One was adjacent to the property on the street, but the other two were at parking lots nearby. Good to know ahead of time, so you can drop off people and/or luggage beforehand, but again, not a deal breaker. Would I stay here again? Absolutely! It was well-located, comfortable, easy to find when driving, comfortable, had a yummy breakfast setup and was comfortable. Did I mention comfortable? Enjoy your stay! I know we did.

K3219TApaulas

Quick Response to Problems

Reviewed 5 june, 2021

We got there and were a little nervous about the neighborhood. It didn't appear to be the greatest but if you went up or down a few blocks it seemed nicer. We checked in and went to our room and noticed it was extremely warm and the temperature was rising as we unpacked. We called the front desk and within 10-15 minutes they had a maintenance man up to our room to check the air conditioner. He determined it needed to be replaced and was back within another 10-15 minutes. We left to get dinner and do some sightseeing and when we returned our room was nice and cool. We had a very pleasant stay here and it was very clean. Overall a good stay and close to the Basketball Hall of Fame.

KellyD229