Based on 202 review
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This charming hotel is situated in Springfield. Moreover, there is a wireless Internet connection at hand in communal areas. null will appreciate the 24-hour reception. Staybridge Suites Springfield-South understands that accessibility is important to all guests. For this reason, it features wheelchair accessible -1 and is fully adapted for easy access. The car park may be useful to those arriving by car. Moreover, Staybridge Suites Springfield-South has made important environmental improvements in order to minimize its impact on the environment and features the certification. There are busine...More details
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesPoolIndoor pool
Business Facilities / FacilitiesMeeting Rooms
Reception servicesLuggage storage
Our stay in Springfield, Ill
Reviewed 4 october, 2021
Stayed in room 331, room was not what i would have expected for a 4 star hotel. Carpec and furniture was heavy worn. I checked in late Thursday evening went straight to bed thermostat was set low and room was very cold. Was gone most of the day Friday till late. Then spent saturday evening in the room. The flea's were simply outrageous! I have never experienced anything close to this. After taking a shower and walking across the carpet my legs were covered in fleas. All my clothes, suitcases, now my car, is infested with fleas. We have flea bites all over us both. This is appalling. Desk clerk would not do anything. Emailed the manager. No answer. No surprise!
worn and dirty
Reviewed 3 october, 2021
We've stayed at this facility annually for more than a decade. This year was an unfortunate surprise. First let me say the staff were fine, but they had little to work with. With Covid, we expected to cook some meals in our room, but there were no pots or pans, and no silverware. Someone was finally able to find two forks, knives and spoons. The carpeting in the halls needed replacing 5 years ago, and it is now beyond worn and dirty. We understand that some amenities will not be available with Covid, but we stay in a facility with a kitchen for reason - to be able to use the kitchen! The floors in the kitchen were filthy. My wife wiped up a spill with a wet paper towel, and it came up black. The cutlery drawer insert for holding the cutlery was dirty and full of crumbs. The bed was comfortable and the bathroom was clean.
Like staying in a no-tell motel
Reviewed 28 september, 2021
Stayed in their 2 bedroom suite. Room was dirty and very damp - see pictures. Ice maker in fridge was broken, and remote for living area TV did not work. Decent bed although I don't know how clean it really was. We just woke up the next morning and got the heck out of there before we contracted something.
Shame on Them
Reviewed 29 june, 2021
This place gives Staybridge Suites a bad name! Shame on them. Staff was unknowledgeable and unfriendly. Breakfast was a frozen sandwich you had to microwave yourself. Juice was never turned on. Milk was spoiled. There was one person in the morning trying to do everything from front desk to putting out a box of frozen food. The person who checked us in was unprofessional and making things up as she spoke. From we have no rooms available, even though we made a reservation months ago, to lying to us to somehow miraculously finding us a room. The room was okay. At least it was clean. Find somewhere else to stay.
Guest service training needed
Reviewed 19 march, 2021
The hotel room was dated, there was no back on the remote, we requested to check in early as our flight landed at 8:30 am and a room close to the elevator being I had 2 elderly disabled people traveling with me. Once we arrived after 1 pm the front desk person stated our room was not ready as it was still being cleaned due to check out not being until 12pm. We waited another hour and were told the room was still not ready by the manager. Explained we just flew in and we requested an early check-in. Management went on to say I was not an IHG member so my request could not be honored. I explained to her that I am indeed an IHG member but still, she did nothing to assist so we left and decided to come back later. Arrived back at the hotel to check-in after 8:00 pm and was told our room was clean but didn't have towels. I was then told to park around back and take the stairs. I immediately advised the staff that my family could not take use a walker to go up the stairs. They placed us in a different room that had no heat. We tried calling the front desk but the phone lines stayed busy. The next day we left to go to the funeral. We arrive back at the hotel after 8 pm again and the room was still cold. The front desk phone was still busy so I walked up there to notify them of the heat issue. Adam came to check it out and realized the heat was indeed broken. He offered us more blankets for the next couple of nights. Of course, my elderly mother was not happy with that resolution and she told him about it. Adam scurried back to the front desk where he and Shawna checked other availability and stated there was none. I explained how this has far been the worst experience ever. They contacted the manager and the manager scolded them about the issue asking why didn't we report it the first night. Adam explained to the manager how we tried calling but the phone lines were broken. After about an hour of back and forth with the manager. Shawna finally stated there was a last-minute cancellation and they had to get the manager to approve us moving. The manager had Adam take pictures of the thermostat but made mention that 60 degrees is not that cold. Adam offered to help move our things to the next room and end up being very pleasant but fact that the management team was so unhelpful was appalling. As I was looking around, I realize the elevator inspection had expired over a month ago. So at this point, I'm wondering what else is not up to code. In short, we were finally moved to a different unit (on the 3rd floor well past the elevator with 2 disabled people) but the overall stay was horrible. I do not recommend this place to anyone who is looking to be treated fairly and like a guest.