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This lovely hotel is situated in Downtown. A total of 98 98 are available for guests' convenience. Moreover, there is a wireless Internet connection available on-site. Holiday Inn Express & Suites Stamford offers a 24-hour reception service, so that guests' needs will be fully met at any time of the day or night. All 98 at Holiday Inn Express & Suites Stamford are wheelchair- accessible. Parking facilities are available for guests' convenience. This is an eco-friendly null. Corporate travellers may avail for event rooms, ideal to host a business seminar or a special occasion. Some services of ...More details
Check-out ends at: 11:00
Pool and wellness facilitiesPool
Business Facilities / FacilitiesBusiness Center
Extremely Friendly Staff, Extremely Poor Layout
Reviewed 2 november, 2021
After being an IHG member for over five years (Spire Elite for 2.5), I can say with confidence that this was easily my most disappointing stay. I arrived at the property to check in around 9:20pm on 10/19. I parked in the attached parking garage and entered the main lobby of the old Crowne Plaza. The lobby was completely empty with more than half of the lights turned off and not a soul in sight. I went up to the front desk, which had four separate computer stations, and there were no staff members present. Knowing that staffing can be an issue currently due to COVID, I waited for a few minutes to for someone to arrive to check me in. After five minutes, I tried calling the front desk number from my cellphone and was connected to IHG customer service. I explained my situation and mentioned that I'd been at the front desk for several minutes with no way to check in. The rep I was speaking with put me on hold while they tried to call the front desk. While on hold, I could hear a phone ringing behind a closed door behind the front desk. They then took me off hold saying that they couldn't get in contact with anyone, either. They escalated the call to a second customer service rep who confirmed my reservation info and, again, tried to call the front desk. Again, there was no response. They said that they’d try calling one last time but, if they couldn’t get through, they could cancel my reservation and find me the next closest IHG property (which was 30 minutes away in the wrong direction). Since, to this point, I’d been on two separate holds for over 20 minutes, I started wandering around the massive lobby. In a separate area of the lobby, I found a corridor with a small sign above that said “Holiday Inn Express & Suites.” I followed the corridor and, to my surprise, found a separate front desk with a staff member present. The staff member was extremely friendly, but fairly dismissive of the fact that I had been in the wrong lobby for 30 minutes. This very frustrating, as I mentioned that we had tried placing several calls to the front desk with no answer and did not receive a clear response. I’m led to believe that, due to the change in branding/ownership, there may be a mix-up in the correct phone number given through the IHG app. Overall, my stay was below-average/average. The property shows its age in that the rooms, while fairly clean, are pretty run-down. Additionally, there were two separate occasions where my key card would not work to enter my room. This property needs to update their phone number on the IHG IPhone app, communicate with IHG customer service to confirm that they have the right number, and provide much clearer signage directing guests coming in through the parking garage to the correct lobby. Ultimately, I would not recommend this property unless you absolutely have to stay in Stamford.
Reviewed 25 august, 2021
Stayed one night. Decent motel, away from city center. Clean room. AC works slowly. Bathroom small. Regular buffet breakfast. Very limited free parking, 6 slots plus H parking. Otherwise, paid parking lot next door. Nearby Italian restaurant good food, slow service.
great customer service ,
Reviewed 14 august, 2021
Loved the experience till Mike left, enjoyed my stay overall..... MIKE great front desk staff. Always willing to help. ok Breakfast . the car park is a bit away from the hotel. not so fun when you have to walk in the middle of the night to the hotel
Good Stay-Would Stay Again
Reviewed 10 august, 2021
After over a 600 mile drive we arrived at the H.I. Express very tired. Mike checked us in and I can't say enough good things about him. He was welcoming, pleasant and offered us a choice of rooms. He was also very helpful with the parking. Our room was very nice. The bathroom has nice towels and overall the property is very well kept up. The elevators are a bit slow. The breakfast had a nice variety of hot and cold choices along with fresh fruit, cereal and different juices. My only disappointment was that the bathroom did have some dirt that wasn't from us. It wasn't much but it was disappointing. Overall our stay was a good one and we would definitely stay there again.
Reviewed 22 june, 2021
Simply disgusting; IHG should be ashamed of this place. First of all, the positives: nothing. There, that’s done. And now the bad stuff: The shower tile and floor had black mold growing everywhere. The bathroom sink’s faucet was so loose I could have pulled it out. There were pubic hairs on the toilet seat. The shower curtain rod had rust all over it. The metal shelf in the bathroom that held folded towels was filthy. The drop-down accessible handrail in the bathroom had gunk on it (we were given an accessible room). The sheets had holes in them. The wallpaper was peeling. The wall-mounted night stand in between the beds was about to fall off the wall. The carpet was so dirty our socks stunk like old, moldy cheese after about five minutes. We had to throw them away. Everything, from the furniture to the door handles felt greasy and dirty. Parking is ridiculous. You have to go to the check-in desk in the lobby, check in, get back in your car, drive through the Crown Plaza’s lot next door to the side street, go around the corner, park in a garage, walk through the deserted Crown Plaza (complete with shady character), down a smelly hallway with filthy windows, back into the Holiday Inn’s lobby, get your parking ticket validated, and then head up the lobby to your room. Who’s the Einstein who came up with this? If it hadn’t been midnight we would have just left. But we had been driving all day and we were exhausted. We ended up sleeping in our clothes, and there was no way we were going to use the disgusting, moldy shower. We were out of there by 6:30 in the morning. Whoever manages this hotel needs to find another career; it’s pretty obvious they couldn’t care less about the well-being of their guests….and the photos I’ve provided prove it. Shame on them, and shame on IHG.