Country Inn & Suites By Carlson, Stockton, IL

Starting at

$ 135

Indoor Pool
Lobby
Room

TripAdvisor Review

Based on 231 review

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Smoke free property. Complimentary amenities include a light and healthy breakfast, Wireless High Speed Internet access, USA Today newspaper, local calls, and outdoor parking. This hotel has an indoor pool, whirlpool, guest laundry, suites and whirlpool suites. Pets are accepted for 20 USD additiona...

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Property Info

Smoke free property. Complimentary amenities include a light and healthy breakfast, Wireless High Speed Internet access, USA Today newspaper, local calls, and outdoor parking. This hotel has an indoor pool, whirlpool, guest laundry, suites and whirlpool suites. Pets are accepted for 20 USD additional fee per room per night. Limited rooms for pets-double queen only-with advanced notice. 250 USD fine for smoking in rooms.Rollaways only available in Whirlpool Suites and Standard King Guest Rooms. Rollaways not allowed in double queens per state law.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Pool and wellness facilities
Indoor pool.
Reception services
Luggage storage
Business Facilities / Facilities
Business Center
Acrylic protection between customers and employees in the main contact areasContactless check-out availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NOIndividually packed meals availableHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentEmployee temperature is measured frequentlyIndividually packaged meals available for breakfast24 hour receptionSheets and towels are washed at a minimum temperature of 60 ° CFree wireless internetFrequently touched surfaces are disinfectedWheelchair access (there may be some limitations)Coffee / tea in common areasArcade / table gamesSmoking areasReception with wheelchair accessIn-room accessibilityQuick checkoutHealth clubTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tCon bicicletas de alquiler y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EncoTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wirelePamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This farm stay also features concierge services, an arcade/game room, and a fireTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take advantage of recreational opportunities offered, including a health club, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access, concier

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    159

  • Very Good

    51

  • Good

    10

  • Reasonable

    4

  • Bad

    7

Travelers profile
  • Business

    30

  • Couples

    56

  • Solo travel

    11

  • Family

    91

  • Friends getaway

    29

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

There's more to consider than location.

Reviewed 23 august, 2021

I opted to stay at this hotel simply because of its location---close to Galena. I only needed one night and hotels in Galena required a two night minimum on the weekends. I had not stayed at a Country Inn & Suites in years after a couple of so-so experiences. After this stay it will be years, if ever, before I do so again. Cleanliness is not a high priority here. The bathroom had not had a good cleaning in some time based on what I found. There was mold near the handle of the soap dish. What started as wiping up a couple of hairs on the floor ended with a rag dark with dirt from the floor and around the base of the toilet. I then started to question how clean the rest of the room was. The bedding appeared clean. With no where else to go we made the best of it for the night. They were full so asking for another room was not an option---though I doubt another room would have been better. This was not a once missed thing but signs of an ongoing lack of thorough cleaning. I did report it to the manager upon check out, with pictures. He did apologize and made a small adjustment to the cost of my room. (I did not ask for this.) He also stated he was fairly new there (since May) and that they were short staffed so changes to cleaning routines were being made slowly so not to overwhelm the cleaning staff that they did have. The common areas also did not appear to be the cleanest--elevator, hallway, etc. There were other dissatisfiers as well--whirlpool closed, poor breakfast--which were contributed to Covid protocols. Next time I will plan differently and those plans will not include a stay here.

Janet A

Nice hotel

Reviewed 23 august, 2021

When we check in we had new employee checking us in she did an awesome job for her second day. Our room was cleaned and the beds were comfortable. Rooms are equipped with a microwave, small refrigerator and a coffee pot. Because of Covid the Breakfast was great. There was cereal, waffles and an assortment of breakfast meals such as eggs, sausage, potatoes, biscuits and gravy that were in individual packages for you to heat in the microwave. They have a pool which we did not use but looked very cleaned. I would stay there again if in the area.

boopsie58

Quiet and Relaxing

Reviewed 27 may, 2021

We stayed here on our way to visit relatives. It was a clean place with nice front desk clerks. I had the impression it had been updated. Breakfast was hot, good, and ample for us. It is close to Sullivan's Food Grocery Store if you need to pick up something. Also, close to the restaurant JJ & Freddies. Check out the interesting, historic buildings downtown in Stockton. I would recommend this hotel.

Crteach

GREAT PEOPLE & GREAT PLACE

Reviewed 14 october, 2020

Everyone from the owner to the cleaning staff was amazing!! The rooms are newly updated so you have a microwave & mini fridge in each one. The ONLY issue was the people in the room next to us & across. Apparently they were together & instead of requesting a joint room they got ones across from each other & insisted on keeping their doors cracked open so they could go back & forth between the rooms. Well the apparently have no control over their kids because the door slamming, screaming, & running back & forth went on for hours not to mention yelling at 5yr old Lindsay. People you need to have respect for those around you especially in a public place. My Autistic 5yr old was quiet, polite, never had to get yelled at or reprimanded.....& got woken up numerous times by these people. The hotel was great at correcting the problem. Lucky for us they were gone the next morning. SO....if you stay here & have an issue be sure to call down to the front desk or go let them know & they'll happily handle the problem for you.

Sightsee31013479130

Never again!

Reviewed 11 october, 2020

This is probably one of the worst Hotel experiences I ever had. Staff blamed all shortcomings on their renovation. The front desk staff barely knew how to use the computer system. The entire hotel stank of paint fumes. The entire hotel has only one ice machine and it was out of order. There were boards and construction materials strewn about the inside, outside and all floors of the hotel. The wall mirror of our hotel room wAs all scratched up and looked like the glass was marked up with a Sharpie. All of this and they had the nerve to charge us 138 dollars a night. We used to enjoy this hotel. I don’t know if they got new owners or what the issue is, but NEVER AGAIN would I stay here.

gjkaz