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Opinión escrita el 25 de Septiembre de 2021
oh where to start.
When you drive up it looks very presentable..
How disappointed you are instantly as the reception is drab and tired looking.
However what I have to say is the staff, apart from the idiot barman and his silly posters, and the poor customer care of the actual general manager, the staff in general were excellent.
The room was disgraceful, large and spacious… yes. more room for a sticky dirty carpet, damp walls with cracks very poor decor order and well a bathroom that had come straight from the 70s. The worst hotel bathroom we’ve ever had it was dire.
The shower head fell off .. my partner banged her head on ridiculously placed towel rail over the bath, we did find that quit funny though.
Ok so the room was dirty damp and disgraceful.
A very poor attempt to cook frozen food !!! Fish n chips for me … well sort off
The fish was well grotty with soft sticky damp batter there was 12 small chips , again we cried with laughter and i promise you there must have been a full tin of peas or that quantity. Again awful .
The restraunt is sort of pre Jacobite with a tired looking carpet and surroundings it’s just not good enough.
All in all a grotty hotel needing seriously updated or closed down .
Yes i know there’s jobs…, but customer who pay good money deserve something much much better than this …
LOOK ELSEWHERE AND STAY SOMEWHERE ELSE.
North West Castle Hotel
Opinión escrita el 22 de Septiembre de 2021
My wife and I stayed for 4 nights while on a motorcycling holiday around the area, the staff are all friendly and very helpful although the team running the breakfast and dinning room are exceptional and a real credit to the hotel.
We had the four poster room which was decorated in a period style which was very nice.The pool was a real winner at the end of each day.
There is a large car park with a few bays being slightly covered which works for parking motorbikes under.
Town centre is a 2 min walk from the hotel.
Opinión escrita el 13 de Septiembre de 2021
Stayed here for two nights,
Staff very pleasant
Room clean but very dated
Bathroom had a fusty smell but we where given air freshener which helped, water was always hot & towels where nice and fluffy.
Due to Covid we had no room service, but if you needed anything you just had to ask.
Swimming pool was again dated but did the job,
No organisation in the bar , asked to sit at a table, and then asked to go to the bar for our drinks.
We payed cash but, others who wanted to pay by card where declined, with Covid you’d think card was the way to go, but hay Ho.
Top class service
Opinión escrita el 4 de Septiembre de 2021
Me and the Mrs stayed here on our way back home after a Scottish road trip.
The service at the hotel is top notch, the staff are clearly well trained in customer service etiquette - the restaurant staff were silver service standard. Special shout out to the lovely Jade, helpful Logan and the young Robbie.
We were on the dinner bed and breakfast package and had a four poster bed with a loch view. The food was well presented and tasty. Breakfast was plentiful.
As other reviewers have said, the hotel itself is VERY dated, but it's clearly something that they are going for. The room doors have a Yale key for example. The room is like stepping back into the seventies with wallpaper patterns last seen in George & Mildred. No data points here, but a large seating area with a TV separate to the bedroom area. The lamps and light fittings all old, but it must be the look they are staying with, as they clearly would have replaced them by now. Room was clean and tidy just retro.
If you are traveling back on that road, I would recommend.
Opinión escrita el 30 de Agosto de 2021
Have just returned from a 3 night stay with my daughter, the room was large and clean, the beds where comfortable. We slept well each night and despite there being a wedding reception on the Saturday, no noise travelled to our room.
The staff where first class, helpful, attentive and professional.
The food was amazing. Overall a perfect stay, just the tonic we needed, Thankyou