Ocean Point Resort & Club

Starting at

$ 153

TripAdvisor Review

Based on 2251 review

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Enjoy fantastic views of the sea from this beautiful hotel. It is located in one of the liveliest areas, full of shops, pubs and restaurants where your holiday will be unforgettable. It is very close to the port and airport. All rooms are spacious and bright. In addition there are also rooms for gue...

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Property Info

Enjoy fantastic views of the sea from this beautiful hotel. It is located in one of the liveliest areas, full of shops, pubs and restaurants where your holiday will be unforgettable. It is very close to the port and airport. All rooms are spacious and bright. In addition there are also rooms for guests with disabilities. Among their services you can find air conditioning, television, private bathroom with hairdryer, microwave and Internet access. Business guests may make use of the function rooms prepared for holding events such as meetings and banquets, and can also enjoy the business center.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    854

  • Very Good

    730

  • Good

    335

  • Reasonable

    177

  • Bad

    155

Travelers profile
  • Business

    162

  • Couples

    466

  • Solo travel

    37

  • Family

    1152

  • Friends getaway

    149

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Beach staff

Reviewed 21 january, 2022

During my time here I’ve encountered some really nice workers who made sure I enjoyed my stay. The pool/beach attendants were incredibly nice which I was surprised since it was really busy. I did however did not like how there was a shortage of towels, but Sebastian made sure I’d get them promptly. A big shout out to him because he made sure me and my family were comfortable and having the vacation we wanted.

jenniferpS90

Nice lobby, run down rooms

Reviewed 12 january, 2022

The hotel rooms are gross run down. We had mold, cracks, and roaches in our room. Upon complaining, we were shown the same exact rooms. Only after hours spent with the manager later in the day we were refunded our first night and given one of their “updated” rooms which was still in poor shape although better than our original room. Not a good experience at this price point. Would never return unless the hotel undergoes a major renovation. In addition , the attached room next to us were chain smoking and it smelled of terrible cigarette smoke in our entire room. The manager Victoria did try to help as much as possible but unfortunately this hotel just doesn’t meet expectations. Upon walking in the lobby looks new and modern and that’s very different than the actual rooms.

leobabe459

Terrible experience

Reviewed 5 january, 2022

Let me start by saying that I understand that the hotel was understaffed because of COVID. That being said, there's no excuse for staff to not do their best to give every client a positive customer experience. We arrived at the hotel on 12/24/21 to find that many employees (including customer-facing employees) were without masks. Regardless of each employee's stance on COVID, when you are in a customer service industry there should be consideration towards those customers traveling from all over who may believe in wearing masks. Out of consideration to those customers, all staff (especially customer-facing staff) need to wear masks. We reserved a 2 bedroom suite and arrived at around noon. I fully understand that check-in is not until 4PM; however, we had been up since 2:30AM and were extremely exhausted. There were not that many customers waiting for a room because I saw that other than our 6 luggage pieces, there were only 2 or 3 pieces of luggage from other customers behind the front desk waiting for a room. If customers are supposed to check out at 11AM, I don't understand how we had to wait until around 4:20PM to get our room. Whatever the shortage was in housekeeping that day, the hotel could have and should have made provisions to service those rooms first that customers in the lobby were waiting for. I cannot accept that between 11AM and 4PM, nobody was available to service those rooms. During our stay there was a young Brazilian (I believe) woman who not only didn't wear a mask, but also did not have a name tag on. I'm sure that was done on purpose as she was not the friendliest person and I saw several guests having arguments with her specifically on different issues. It's not easy to identify someone you have a problem with when they have no name tag on. Unfortunately, someone like that is only there to do a job, not service customers in a positive way. I do have to say that more than half the time we passed by the front desk, there was a dissatisfied customer arguing about something and it didn't seem like many on the desk were capable of handling the situation in a cordial manner. I will give a positive shout out to 3 people that we dealt with who really did their best in a difficult situation; Alicia, Blanca and Aquiles. I think most of the other front desk, client-facing employees need to be retrained in how to deal with customers in a difficult situation. Now let me address the pool/beach situation. Probably the worst culprit in dealing with customers was Sebastian. The first day at the beach we arrived at around 10AM. We went to pickup something from outside the hotel for lunch a few hours later with the intention to come back soon after. We passed by the towel cabana and extended the courtesy to let Sebastian know that we were coming back shortly and just picking something up from the outside to which his response was, "If you don't come back within the hour I have to give your chairs away." I didn't say anything the first day as we were back well within the hour. The next day we did the same thing to which he responded to us to remember to be back within the hour otherwise he may have to give our chairs to either someone from the hotel or a NON hotel customer from the outside. First, I explained to him that like the day before, we were coming back; however, if we came back in an hour and 5 minutes I don't think it's right to tell us you may give our chairs away if we come back shortly after the hour. Additionally, I told him that I understand that outsiders are allowed to come to the beach but did not agree that a non-paying hotel customer should have access to the hotel lounge chairs. Regardless, I told him that we would be back shortly because we wanted to spend the whole day at the beach. He continued to dictate the rules to us and I walked away because he was being confrontational. From what I personally witnessed in the week that we were there, Sebastian got into 3 other arguments with other customers including one that almost led to a fist fight. This kid needs to be taught by corporate how to deal with customers. Customers are there to escape for a vacation, not to be "told" what to do by hotel staff; and certainly not to be drawn into a verbal or physical confrontation. Positive shout out to Leo and Luis at the beach who made the experience better and allowed us to avoid Sebastian the rest of the trip. Now to the room itself. The view was fantastic and space was excellent. That's pretty much where that ends. We killed about a dozen roaches in our week there. Many of them seemed like they were coming in from the front door from the hallway. The doors and much of the furniture were cracked, broken or just plain dilapidated. The worst part was that my wife and daughter went up to the room during the day to rest and stay out of the sun and there was construction and jackhammering in the hotel which made any day rest impossible until after 4PM. If there is construction being done to your facility, you need to make that aware to the customers as other hotel chains do so we can either manage our expectations or make the choice to not reserve a room at all. To pay the kind of prices being charged during the holiday week was absolutely outrageous but we made the best of it and Aquiles did help us out. However, I would say that many customers would not pay a dime knowing that their hotel would be going through major construction during their stay. In summary, I recently opened a Hilton Honors account with the hopes of planning Hilton experiences with my family in the future. I am now extremely hesitant to do so in the future. During the pandemic we have stayed in multiple hotels/chains and this stay was definitely the most negative experience we've had. Additionally, in over 5 decades of travel, this ranks near the bottom in customer experience.

stevenrY9514CH

Stay away!

Reviewed 4 january, 2022

Run down rooms with chipped paint and furniture. Rude staff. Expired salad and food in downstairs market serving Starbucks. No room cleaning before 3 days stay. Closed balcony for breakfast restaurant. Staff doesn’t even try to pretend to help you and are misinformed of local area. Constantly out of beach towels. Outdoor tables and lounge area not cleaned off the following morning. Dirty and run down with rude staff.

Caroline N

Not recomand even to my enemies

Reviewed 4 january, 2022

The worst experience in my entire life...everithing is rusty,obsolete furniture,damp ceilling...after 7000 kiloters an 11 hours flught i took by myself the lagueges up in the room,in 7 days they didn t change the sheets and in the last day they gave me the sheets to change it by my own...the dust was behind the door when we arrived...it was sand from the beach,all over the room after 7 days...it was a mess,i will not recomand even to our enemies

andreig883