Ramada Plaza Marco Polo Beach Resort

Starting at

$ 243

TripAdvisor Review

Based on 3154 review

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Full service resort ideally located on the Atlantic coast in North Miami Beach/Sunny Isles Beach, this Ramada Plaza Marco Polo Beach Resort hotel is near the Miami Dolphins at Hard Rock Stadium, Aventura Mall, and the Miami Seaquarium. After an adventurous day, refresh at this hotel with complimenta...

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Property Info

Full service resort ideally located on the Atlantic coast in North Miami Beach/Sunny Isles Beach, this Ramada Plaza Marco Polo Beach Resort hotel is near the Miami Dolphins at Hard Rock Stadium, Aventura Mall, and the Miami Seaquarium. After an adventurous day, refresh at this hotel with complimentary wireless Internet access, beachfront rooms, complimentary newspaper, outdoor pool, fitness center, sauna, steam room, laundry services, on-site Ocean Terrace Restaurant, Persian ballroom, meeting rooms and business center valet parking for a daily fee. Guest room amenities include refrigerator, c...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    683

  • Very Good

    700

  • Good

    685

  • Reasonable

    432

  • Bad

    654

Travelers profile
  • Business

    247

  • Couples

    724

  • Solo travel

    137

  • Family

    1288

  • Friends getaway

    354

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Find a safer, cleaner place to stay with your family.

Reviewed 20 january, 2022

Check in took over two hours! If you look on Facebook or other places you’ll see this is a common occurrence. They say their systems are down. Their systems appear to be down all the time then. I stood in line with lots of angry people. Several were given keys to rooms that already had guests inside. They had to come back and get in line and wait again for a room of their own. Management walked away several times while people were trying to speak to him. His name was Francisco. One couple used a third party booking service for their reservation and had proof they’d paid in full, and a man at the front desk asked them to pay cash for their stay even though they’d already paid. It was very shady. I didn’t get his name. Omar at the front desk was doing his absolute best to help guests. He went above and beyond and apologized to every frustrated guest and said it’s gone on for as long as he’s been working there. I finally got the keys to my room, went up, opened the door and saw that it was not an ocean view room like I’d paid for, so back in line for me. I later had to go back because they overcharged my credit card. Once we got to our correct room, we found it to be dirty and run down. Visible mold all over the shower, chips in walls, dirt, blood on the sheet, a drawer in the kitchenette was completely broken off with no attempt to repair it. They mounted the TV to the wall and ran extension cords to the outlet. The kitchen chairs were wobbly and broken. Housekeeping was non existent for the first 3 days that we were there. I tried to ask a housekeeper on our second day if I could just exchange towels with her, and she rudely told me we only get service every 3 days and to hang wet bath towels on the balcony. Ok, that’s not how my family lives so that was unacceptable. On the third day, a different housekeeper serviced the room and was excellent. She cleaned so well, it was better than when we checked in. I didn’t get her name, but the delightful housekeeper told me she was from Haiti. I wish they had more like her. Absolutely wonderful lady. Beware of the scam calls you’ll get from someone saying their from the front desk, asking for your name, email address, phone number, and credit card number to give you a discount for the troubles of the system being down. I’m not entirely sure it wasn’t the same man at the front desk who asked the couple for cash while I was waiting to check in. The pool area is only open until 6pm, lots of guests wished it was open later. It’s a nice larger area with a bar and little food area, the food was pretty good and the service was great. They have access to the beach from there also, and they chain it locked right at 6pm, while it’s still light out and people are enjoying the beach. Which means you have to walk all the way around the hotel to the street entrance and go through the lobby which is very inconvenient. The beach is nice, there is someone who rents beach chairs and umbrellas for $10 each per day, and they accept cash and cards. There is a reasonably priced gift shop in the lower level, that stocks some essentials. Pizza Bianco is located in the lower level also and if you’re hungry that’s the place to go. We fed 3 of us for under $20. The main level has several shops: a luggage shop, bike rental shop, and clothing shop. None were open our entire stay, which was a shame because we had a lot of money to spend. There’s another convenience store on that level that’s open until 10 and stocks snacks and a few essentials. We enjoyed our stay, but the check in process, the terrible service from the manager, the unsafe vibe, and the run down room will likely make me choose somewhere else in Sunny Isles Beach. You can get an Airbnb within walking distance of the beach, some with ocean views, for close to or less than I paid to stay here. Also be aware the hotel is not secure in any way. People can walk in off the streets and go directly to the elevators and go all over the hotel. We saw several people who weren’t staying at the hotel on higher floors making “deliveries” to guest rooms. We were approached by a man who was always either out lurking around the pool and beach area during the day, or sitting in the lobby nightly, who wasn’t staying at the hotel, who told one of my teenagers that he made his living by selling whatever drugs guests needed and he gave a cut of what he made to security who looked the other way. He was in there first thing in the morning until late at night every single day of our stay and it was very strange.

katherine s

Amazing views!

Reviewed 14 january, 2022

not a better place for price and views! Thank you for having my family! We will return again soon!! Sunny Isles is a very very nice beach! We loved the pool and that it was right next to the beach!! The beach and resort were clean and we will definitely be back.

CamaroFamily4

Stay away

Reviewed 11 january, 2022

Very dated, run-down property. I imagine it will be torn down in the near future, to make room for another skyscraper. Valet parking was horrendous - and there was no other option for our car. I suggest choosing another hotel for your stay in Sunny Isles.

nellygrinfeld

For the love of God don't do it

Reviewed 8 january, 2022

Beach access and pool deck is amazing other than paying $19.00 for a mixed drink. The reviews about cleanliness and staff are spot on but I tend to overlook those when at a beachfront hotel. The rooms are used & abused 365 days a year so its to be expected. My complaint is waayyy bigger than lack of towels. Looked online @ the typical Orbitz, Booking.com, etc and decided to call the hotel directly bc all the horror stories. Went to check-in and was told we didn't have a reservation and they were sold out..exact game I tried to avoid by calling directly. Called credit card to report as fraud while standing at front desk and low n behold out of nowhere a woman walks up to us and says they moved rooms around and they have a room. WOW How amazing is that! Used a completely different credit card to pay (its 4:30 pm at this point and we arrived at 10am). The minute they ran my NEW credit card I got an email from the hotel saying my check-in was complete for the RESERVATION number I originally booked on such n such date. Just to refresh....they said they did not have a reservation under our name and found a room out of nowhere for us to pay...AGAIN. I made such a scene raising my voice at this man that the lobby became silent instantly. My blood was boiling but the original charge was reported as fraud so I dropped it.. Went to elevator to goto room and a young couple confronted us and said they did the same thing to them. After returning home I resolved the dispute for the original booking they charged me and the credit card company reversed the amount... I am not joking you that a week later the freaking hotel charged the OTHER credit card I used to pay for the room they magically found.

cherrytree73

NEVER STAY THERE AGAIN!

Reviewed 5 january, 2022

It was worse hotel we are stayed in the last 20 years. They moved us 4 times during our 7 days stay in this hotel and every time something didn't work. Air conditioner in every room failed, refrigerator in two rooms failed(leaks), safety box not worked. The stove only one burners worked from four. Lights didn't work, missing 50% of bulbs. Only toilet they able to fix on the first attempt. Furniture is old and broken. Manager was hiding from us. Anyway, I'm putting my discovery payment on dispute. Be aware they will charge you $20/day for valet mandatory parking and $15/per day resort fee.

Solocamping