Grand Beach Hotel Surfside West

Starting at

$ 486

TripAdvisor Review

Based on 401 review

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Surfside 0 MI NGBH Surfside WestCheck in time 4:00 pm Check out time 12:00 noonThe West Hotel opened in December, 2014. It is located on the west-side of Collins Avenue across the street from the beach and our Oceanfront Hotel - within easy walking distance to the Surfside Business District. Our Wes...

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Property Info

Surfside 0 MI NGBH Surfside WestCheck in time 4:00 pm Check out time 12:00 noonThe West Hotel opened in December, 2014. It is located on the west-side of Collins Avenue across the street from the beach and our Oceanfront Hotel - within easy walking distance to the Surfside Business District. Our West Hotel is the perfect choice for guests seeking exceptional value for a hotel in Surfside and Bal Harbour. The West Hotel offers a pool and sun-deck on the roof of the hotel and visitors are invited to use the restaurant, spa (coming soon) and beach services at the Oceanfront Hotel or the complimen...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool.
several
Elevator
Reception services
ConciergeLuggage storage
Acrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NOIndividually packed meals availableHand sanitizing gel is provided to guestsEmployees wear personal protective equipmentMasks available to guestsimposition of interval between guests' stays 24 hoursIndividually packaged meals available for breakfast24 hour receptionProtective clothing available for guestsFree wireless internetDry cleaning / laundry servicesWheelchair access (there may be some limitations)Smoking areasReception with wheelchair accessIn-room accessibilitySupport for excursions / ticket purchaseSwimming pool with wheelchair accessNumber of outdoor pools: 2Quick checkoutSpa treatment roomsShower room adapted for wheelchairsBeach umbrellasBreakfast available (surcharge)Wheelchair accessible bathroomFree self parkingTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sPamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake in the views from a garden and make use of amenities such as complimentary wireless Internet access.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this bed & breakfast include complimentary wireless InternetTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.You can experience a safari adventure. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).Take time to pamper yourself with a visit to the full-service spa.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.This motel offers designated smoking areas.Relax at the full-service spa, where you can enjoy massages. After a day at the private beach, you can enjoy other recreational amenities, which include a 24-hour fitness center. Additional features aTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Enjoy recreational amenities such as a health club and an indoor pool. Additional amenities at this aparthotel include concierge services, wedding services, and a fireplace in the lobby.Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. This hotel also features complimentary wireless Internet access, concierge services,Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourElevatorBe sure to enjoy recreational amenities including an outdoor pool and a spa tub. This lodge also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting t

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    194

  • Very Good

    85

  • Good

    40

  • Reasonable

    26

  • Bad

    56

Travelers profile
  • Business

    9

  • Couples

    104

  • Solo travel

    2

  • Family

    192

  • Friends getaway

    38

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Poor customer service

Reviewed 3 november, 2021

Apparently, this hotel has two buildings, one is across the street, the other one facing the beach. It turned out we booked the building across the street and we wanted the beach view. Staff was rude, unhelpful, we had to wait for a long time to contact them at all. Cancelation or changing anything policy is absolutely absurd and not customer oriented. Rooms were clean, quite spacey, other than that kind of dark. That's it. I'm disappointed and instead of having a pleasant experience and recommending it to others which was a possibility very easily achievable - I'm not coming back.

anaismalli

Large room with shower and tub; 2 toilets and close to shops and Bar Harbor Mall; reasonable rates; 5 pools

Reviewed 28 october, 2021

We usually stay in Miami Beach but were advised to stay in Surfsde / Bar Harbor which we actually prefer as it is quieter. We paid extra for a larger room which had a separate shower and bathtub; 2 toilets and a living room. The view was on Collins and it was a little dark due to the palm treas. But we were very happy as it was so comfortable. There were always plenty of towels available and we had daily housekeeping. Breakfast was served across the street at the Grand Beach. The ladies at the cafe from Morocco and Argentina and the gentleman from Senegal were very friendly. So was Julie Gomez at the front desk who helped me with my boarding card and let us stay a little longer beyond the 11 AM check out. My only gripe was the check in at the West building. We were never told there was a roof pool across the street with beautiful views (adults only). We were only told about the roof pool in the West wing. We were also told that the garage valet would take our bags upstairs. However he was so busy parking cars and did not speak English that we gave up and took our own luggage. There are 2 pools and 2 jacuzies on the roof of the West wing; another across the street at the Grand Beach and two more on the ground level. The beach was also nice; the beach attendant from the Dominican Republic and Brazil always friendly. Many shops, restaurants as well as a Publix supermarket and CVSare around the corner. The Bal Harbor shops are 10 minutes walk away. The hotel is relatively new. We were happy with our choice and felt that the rates were reasonable. We plan to stay here again hopefully in the future instead of Miami Beach.

semsemsemsem

Grand Beach Surfside Has Gone Downhill

Reviewed 24 october, 2021

We had gone to Grand Beach Surfside in spring 2019 and love it. ( all but the broken elevators and busy pool). When we came back the luster was gone. The hallway was dirty with spots on the carpet, the room was tinier than we had remembered. When we arrived we tried several times to get the room we originally requested and the service really wasn’t up to par. The only great service we got was from O’Dell at the front desk. He was professional and kind and really helped us navigate things. The restaurant staff, ice cream attendant, beach attendants, even the maintenance people weren’t friendly or helpful. No one said hi to us or greeted us when we past in the hallway. We thought this would be our forever place when we take our annual trip to north Miami Beach but unfortunately not.

BQM67

Stars on stars on stars

Reviewed 9 july, 2021

By far one of the best hotels I've stayed at being in Miami. I was accommodated by Mr. Rashawn he was very attentive and helpful, I wish we had people that kick off your vacation like that out makes the whole hassle of having to wait in line to check in worth it. Now for the rooms. Very clean and spacious for my liking the house keeping did a good job as well when we decided to utilize that service. I love the location the weather was nice so that made our little vacation perfect. I most certainly will be coming back before the summer end. Thanks

Tour29902669703

Turned into a GREAT Weekend!

Reviewed 8 july, 2021

I would have given this place no stars until our vacation was turned around by Rashawn! Check-in started off bad- AC in our room was not working- asked front desk power went out in the building- nothing anyone could control. since we couldn't wait in our room- decided to go the front desk to speak to who ever was on duty. And we met Rashawn- not only did he LISTEN to our frustration and concern- he went into action to turn this trip around. Not only did he find another room for us- but also upgraded our room. he also gave us suggestions on things to do while we waited for the power to come back on. i have to say if it wasn't for Rashawn- we would have left the hotel for other accommodations. so THANK YOU RASHAWN- your awesome!

chanika08