Residence Inn Phoenix NW/Surprise

Starting at

$ 259

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TripAdvisor Review

Based on 330 review

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Property Location With a stay at Residence Inn Phoenix NW/Surprise in Surprise, you'll be within a 15-minute drive of Peoria Sports Complex and Surprise Stadium. This hotel is 9.4 mi (15.2 km) from Arrowhead Towne Center and 12.4 mi (20 km) from Desert Diamond Casino - West Valley. Distances are d...

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Property Info

Property Location

With a stay at Residence Inn Phoenix NW/Surprise in Surprise, you'll be within a 15-minute drive of Peoria Sports Complex and Surprise Stadium. This hotel is 9.4 mi (15.2 km) from Arrowhead Towne Center and 12.4 mi (20 km) from Desert Diamond Casino - West Valley. Distances are displayed to the nearest 0.1 mile and kilometer.
- Surprise Stadium - 0.6 km / 0.4 mi
- Destiny Springs Healthcare - 4.1 km / 2.5 mi
- Banner Del E Webb Medical Center - 4.1 km / 2.6 mi
- Centennial Friendship Park - 5.1 km / 3.2 mi
- Granite Falls Golf Course \- 5.2 km ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool.
several
Elevator
Acrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedIndividually packed meals availableNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentEmployee temperature is measured frequentlyIndividually packaged meals available for breakfastFree wireless internetFrequently touched surfaces are disinfectedDry cleaning / laundry servicesWheelchair access (there may be some limitations)Coffee / tea in common areasThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilitySwimming pool with wheelchair accessReception (limited hours)Free breakfastShower room adapted for wheelchairsWheelchair accessible bathroomEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Don't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this hotel include concierge services, barbecue grills, aTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and an arcade/game room.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake time to pamper yourself with a visit to the full-service spa.Pamper yourself with onsite massages or take in the view from a terrace and a garden. Additional amenities at this Colonial bed & breakfast include complimentary wireless Internet access, concierge seTake advantage of recreational opportunities offered, including a 24-hour health club, an outdoor pool, and bicycles to rent. Additional amenities at this resort include complimentary wireless InterneTake advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iTake advantage of recreation opportunities including an indoor pool and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and ski storage.Take advantage of recreational opportunities offered, including a 24-hour health club, an outdoor pool, and a spa tub. Additional features at this hotel include complimentary wireless Internet access,SaunaFree self parkingTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and barbecue grills.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Make use of convenient amenities, which include complimentary wireless Internet access and a television in a common area.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this bed & breakfast include concierge services, a picnicElevatorBe sure to enjoy recreational amenities including an outdoor pool and a spa tub. This lodge also features complimentary wireless Internet access, gift shops/newsstands, and wedding services. Getting t

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    281

  • Very Good

    37

  • Good

    5

  • Reasonable

    3

  • Bad

    4

Travelers profile
  • Business

    43

  • Couples

    85

  • Solo travel

    19

  • Family

    134

  • Friends getaway

    20

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Returned Stay

Reviewed 12 august, 2021

We stayed here several months ago after our home was sold. We returned for a one night stay on July 4 and everything was as excellent as the last time. Skylar took care of our reservation and also our checking in--She is the best! While resting by the pool, we met up again with Blake, the young man who makes sure everything is kept clean and in order around the hotel. We were very touched when he recognized us and said "welcome back". The hotel is very clean and well kept. The breakfast was great thanks again to the breakfast staff. We really enjoy staying here and will continue to return.

Roberto C

Excellent Place!

Reviewed 7 may, 2021

Stayed here 12 nights after selling our home. My wife and I truly enjoyed this place and we had our two small dogs with us. Special thanks to Skyler for helping us with our reservation, Deb for helping us check in, Maria for keeping our rooms clean, Blake for keeping the hotel nice, and the breakfast staff for preparing our wonderful breakfast every morning. We will definitely stay here again and highly recommend this excellent place.

Roberto C

above and beyond

Reviewed 4 april, 2021

In addition to a lovely stay at the residence inn last month, we were blown away with the warmth, professionalism, attention to customer service and efficiency of the Manager, Travis Cornell, and his team of food service workers, Vinta and Mercedes. Having gotten some bad info on when breakfast ended for the day, we expressed our disappointment to the front desk clerk. The manager, in the back office, had a highly attentive ear out and heard that there was an issue. He came out and, having heard our dilemma, reassured us immediately that we would be taken care of. And taken care of we were, altho breakfast had ended a full half hour before. Travis, ably assisted by Vinta and Mercedes, put together a delicious, generous and healthy meal for my husband and me. We never felt we were putting anyone out and we felt their good wishes in each of the many items they offered us. This level of service is SO APPRECIATED and So RARE. Three cheers for Travis and team. Way to set an example for even the fanciest hotels. You made us feel so welcome and like Royalty!

valsalwen

2 Bedroom Suite

Reviewed 13 september, 2020

The main complaint I had about this hotel is that the two bedroom suites are very hot during the day time. I called the front desk regarding the temperature in the room (80 degrees), but we had set it to 68 degrees. they said they would move us to another room. We moved but the same problem occurred. Spoke with front desk again and they said that “in Phoenix during the day time the 2 bedroom suites normally don’t cool down under 78 degrees”. This is unacceptable!!! Anyways, if you stay in a 2 bedroom suites except it to be hit during the day.

travelmorethisyear

Horrible Service

Reviewed 10 june, 2020

We made the reservation online for 2 nights and when we got there the people at the front desk told us that the reservation showed it for 2 nights but they only have our 2 bedroom room available for 1, she said they can surely accommodate us for both nights. She left a note for the assistant manager for the next morning to resolve the problem. The next morning the frustration started with a different girl (Assistant Manager) that had a horrible attitude and didn’t help us at all. She was cold, mean and defiant as she seemed to take joy in doubling our rate and splitting our family. Ultimately shutting us down by using the phrase “I’m done, I’m done” to everything we attempted to say. We thought she had quit, right there, probably should. We ended up leaving the Mariot Residence Inn and went to the Holiday Inn next door, where we were treated like guests.

LettyA67