Based on 330 review
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Property LocationWith a stay at Residence Inn Phoenix NW/Surprise in Surprise, you'll be within a 15-minute drive of Peoria Sports Complex and Surprise Stadium. This hotel is 9.4 mi (15.2 km) from Arrowhead Towne Center and 12.4 mi (20 km) from Desert Diamond Casino - West Valley. Distances are displayed to the nearest 0.1 mile and kilometer.
- Surprise Stadium - 0.6 km / 0.4 mi
- Destiny Springs Healthcare - 4.1 km / 2.5 mi
- Banner Del E Webb Medical Center - 4.1 km / 2.6 mi
- Centennial Friendship Park - 5.1 km / 3.2 mi
- Granite Falls Golf Course \- 5.2 km ...More details
Check-out ends at: 11:00
Pool and wellness facilitiesOutdoor Pool.
Reviewed 12 august, 2021
We stayed here several months ago after our home was sold. We returned for a one night stay on July 4 and everything was as excellent as the last time. Skylar took care of our reservation and also our checking in--She is the best! While resting by the pool, we met up again with Blake, the young man who makes sure everything is kept clean and in order around the hotel. We were very touched when he recognized us and said "welcome back". The hotel is very clean and well kept. The breakfast was great thanks again to the breakfast staff. We really enjoy staying here and will continue to return.
Reviewed 7 may, 2021
Stayed here 12 nights after selling our home. My wife and I truly enjoyed this place and we had our two small dogs with us. Special thanks to Skyler for helping us with our reservation, Deb for helping us check in, Maria for keeping our rooms clean, Blake for keeping the hotel nice, and the breakfast staff for preparing our wonderful breakfast every morning. We will definitely stay here again and highly recommend this excellent place.
above and beyond
Reviewed 4 april, 2021
In addition to a lovely stay at the residence inn last month, we were blown away with the warmth, professionalism, attention to customer service and efficiency of the Manager, Travis Cornell, and his team of food service workers, Vinta and Mercedes. Having gotten some bad info on when breakfast ended for the day, we expressed our disappointment to the front desk clerk. The manager, in the back office, had a highly attentive ear out and heard that there was an issue. He came out and, having heard our dilemma, reassured us immediately that we would be taken care of. And taken care of we were, altho breakfast had ended a full half hour before. Travis, ably assisted by Vinta and Mercedes, put together a delicious, generous and healthy meal for my husband and me. We never felt we were putting anyone out and we felt their good wishes in each of the many items they offered us. This level of service is SO APPRECIATED and So RARE. Three cheers for Travis and team. Way to set an example for even the fanciest hotels. You made us feel so welcome and like Royalty!
2 Bedroom Suite
Reviewed 13 september, 2020
The main complaint I had about this hotel is that the two bedroom suites are very hot during the day time. I called the front desk regarding the temperature in the room (80 degrees), but we had set it to 68 degrees. they said they would move us to another room. We moved but the same problem occurred. Spoke with front desk again and they said that “in Phoenix during the day time the 2 bedroom suites normally don’t cool down under 78 degrees”. This is unacceptable!!! Anyways, if you stay in a 2 bedroom suites except it to be hit during the day.
Reviewed 10 june, 2020
We made the reservation online for 2 nights and when we got there the people at the front desk told us that the reservation showed it for 2 nights but they only have our 2 bedroom room available for 1, she said they can surely accommodate us for both nights. She left a note for the assistant manager for the next morning to resolve the problem. The next morning the frustration started with a different girl (Assistant Manager) that had a horrible attitude and didn’t help us at all. She was cold, mean and defiant as she seemed to take joy in doubling our rate and splitting our family. Ultimately shutting us down by using the phrase “I’m done, I’m done” to everything we attempted to say. We thought she had quit, right there, probably should. We ended up leaving the Mariot Residence Inn and went to the Holiday Inn next door, where we were treated like guests.