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Muy buena experiencia
Opinión escrita el 1 de Julio de 2015
Fuimos en primavera, así que el clima era fresco aún y no se necesitaba calefacción o aire acondicionado. Buena comida y atención en el lobby, aunque no ayudan a subir las maletas. El bar es agradable y los desayunos muy buenos.
Opinión escrita el 5 de Junio de 2014
Si deseas pasear por la campiña inglesa este hotel es perfecto para ti, desde Taunton puedes acceder fácilmente a los poblados cercanos. Excelente atención, muy buen desayuno (tienen unos huevos royal únicos), habitaciones de buen tamaño sobretodo si tomas las de las esquinas. El ascensor es pequeño pero forma parte del encanto. Muy buenas cenas.
Opinión escrita el 13 de Septiembre de 2021
Our visit to The Castle Hotel was pleasant. Not what was expected as this was our first time in this establishment. We waited for our server to come and get us (very short wait). Staff were very friendly and approachable. Frazer, our waiter was superb. Couldn’t have asked for a more professional yet friendly person. Fab job Frazer.
Food was lovely and although it is a set menu I would have preferred an alternative option for sandwiches as salmon is just not our choice of filling. I suppose it’s not to everyone’s taste. However, the other sandwiches, the scones and the brownies were amazing.
A little pricey for an everyday lunch but so worth it for a well deserved catch up with family.
Certainly doesn't show the "passion for promoting the highest standards in every aspect of the hotel" claimed.
Opinión escrita el 11 de Septiembre de 2021
We booked a one-night stay as the hotel is in a great location for Somerset Cricket Ground. The location is good but there is a problem with the use of the square by skateboarders. The outside of the building certainly lives up to it's billing, inside there are some interesting features which fit the history but the experience was for us somewhat disappointing. We stayed in room 62, I have to say it certainly didn't look as good as any of the photographs on the website, there were no curtains, instead a rather dull roman blind, the room was well equipped but some of it, e.g the hairdryer was just a cheap travel model. The absence of air conditioning was noticeable given the warm night, there was a small fan which helped but didn't really give a cooling effect. The room was surface clean but would have benefited from a deep clean. The bathroom was of a decent size but the sink was cracked, a shower screen that was fixed making it difficult when turning on the shower, the shower control was very stiff, I have arthritic hands and couldn't manage it, my husband who doesn't have issues struggled with it. The staff were friendly and efficient at the reception. When we returned to the hotel around 10pm the cosy bar near the reception was closed, we now discover that it is only open on a Friday/Saturday night which is surprising since many guests may enjoy a night cap in a cosy atmosphere. We were told the bar in the Brazz restaurant was open, the staff seemed somewhat surprised when we walked in, they appeared to be cashing up for the night. They did serve us quickly but the there was no atmosphere and we felt uncomfortable and decided the take the wine to our room. Breakfast was good, the staff were efficient but the atmosphere was not welcoming - there was no engagement making a guest feel valued. Given the cost it was a disappointing experience which is shame.
Enjoyed our long awaited visit
Opinión escrita el 4 de Septiembre de 2021
I bought a voucher for an overnight stay for my husband who was born in Taunton 93 years ago! Covid prevented us from visiting until now but we thoroughly enjoyed our brief stay. We upgraded to the Brendon suite which was spacious, comfortable and had pleasant views of the delightful small garden. We were joined by family for a lovely afternoon tea. Breakfast was very good too. All the staff and especially Karen on Reception were pleasant and helpful. The hotel is clearly in need of expenditure and the shabby carpet on the stairs to the second floor really needs replacing. Sad too that the gracious dining room I remember having dinner in about 15 years ago is now only used for corporate or special occasions. We were also disappointed about disabled access as only entrance was via revolving door. My husband who uses a wheeled walker fell when trying to get in but thankfully not injured. Several steps to restaurant for breakfast,surely there are rules about disabled access.