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Set in the middle of the famed Chicago Loop, guests of this design hotel will able to walk out the door and be right in the heart of it all. They can have a good laugh at The Second City Comedy Theatre and within a 10 minute walk take- in some music at Millennium Park. Grant Park and the theatre district are both just 500m away and Lake Michigan is 600m. Located right at the heart of Chicago's financial district, the venue is also within a 10-minute stroll from excellent links to the public transport system like an L-train stop, the Union train station and a bus stop. Technology, creative cuis...More details
Check-out ends at: 11:00
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I Liked The Hotel But Read On To Find Out Why Only Three Stars
Reviewed 16 november, 2021
If you are looking for a big downtown hotel with luxurious appointments and tons of attentive service, stay somewhere else. If you are looking for a convenient city center location, a beautiful old building repurposed as a unique small hotel with an artsy urban vibe, this may be the place for you. I really liked the more intimate feel, the classic architecture and very cool bar at the entrance to the hotel. I also enjoyed the comfortable beds, good quality breakfast and outstanding location for our needs on this trip. We were looking for a Marriott property that was an easy walk from both Union Station and the CTA Blue line. It is only a few blocks from both. I was able to use my Suite Night Awards to upgrade to a larger room than standard. It was very spacious but this used to be automatic without using Suite Night Awards. Now the reasons for only three stars. This was probably the worst water pressure we’ve ever experienced in a supposedly world class hotel. I am home today and can’t wait to shower in my own bathroom the finally get all soap out of my hair. The pressure at the W was that bad! This was my first Marriott stay since reaching Titanium Elite. In lieu of the executive lounges which remain closed indefinitely (I have my doubts that Marriott will ever reopen them), they offer breakfast at whatever venue the hotel has to serve it for elite members Platinum and above. This hotel offered me a very ungenerous $10 pp toward their expensive breakfasts average about $30 pp. We could have eaten in the city for less without their $10. This annoyed me but the thing that really pissed me off was they didn’t explain to me that I had to ask the server for our $10 pp credit at breakfast or else they wouldn’t know and will charge full price. What?!! They really can’t come up with a way to automatically credit it like almost every European Marriott owned property?! Go back to the stupid paper vouchers if you have to. Whatever it takes! Marriott management, you really need to pay attention to these comments. I am a very seasoned traveler and understand better than most what a difficult year this has been for the hotel industry. But I also have the experience of other brands (the one you’d care about is Hilton) and know they are handling these pandemic times MUCH better than you. Do better or you will find that when it is all over, many of your most loyal customers like me will have defected to another brand.
This place is a dump
Reviewed 6 october, 2021
Don’t stay here. Nice lobby but it’s a facade. The hallways are dated and there is no AC currently above the 6th floor. Originally reserved a Spectacular King room on the 17th floor but there was no AC so we requested another room and was given a show box of a room called a Wonderful King and let me say there is nothing wonderful about it. The room was also hot and took 24 hours to cool down. It was unbearable.
It’s a Winner!
Reviewed 19 july, 2021
Excellent location in downtown Chicago - easy to walk anywhere along with access to public transportation. Gorgeous lobby, great professional and friendly service. Rooms were large and comfortable with large bed, lounge chair, desk and a great tv. It’s a winner!
Nice Marriott property
Reviewed 7 july, 2021
Very nice hotel, in a quiet area on the weekends. Staff at hotel were extremely nice and helpful. King size bed room was smaller than expected, but adequate for our stay. Bathroom was clean and nice size.
Horrible Customer Service thinking of never returning to A Marriott property
Reviewed 4 july, 2021
Horrible service. Brooke Blyth the Guest Services manager was unwilling to help with a situation I had where the Marriott Bonvoy app mistakenly made a duplicate reservation of the reservation I had made. This reservation was made hours before our arrival while on the road into Chicago. So when I arrived at 5:30am the lady checking me in said I’m sorry we had to charge you as a no show for your second reservation. I responded “what second reservation” and she said “yes looks like there’s a second duplicate reservation”. I responded “that’s obviously a mistake, can you fix that issue and delete that second reservation”. She said “no, and recommended me to call the Bonvoy folks for further help”. When I called the Bonvoy folks they said the Manager on site at the hotel would be able to pardon the duplicate reservation. So in short Brooke (the Guest Services Manager) can help and pardon the erroneous reservation she just chooses not too. All of this lack of service to a Marriott rewards member since 2012 with Gold Elite status. Talk about not taking care of their customers. Strongly considering never using Marriott Hotels after this experience. I doubt I would’ve had this issue at a Hilton property.