Grand Hotel Tijuana

Starting at

$ 98

TripAdvisor Review

Based on 340 review

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This hotel is located on Agua Caliente Boulevard, one of the main avenues in the city, near the heart of the business district of Tijuana and just a 10-minute drive from the San Ysidro border crossing. Around the hotel, guests will find a golf course, business corporations and the U.S. Consulate. It...

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Property Info

This hotel is located on Agua Caliente Boulevard, one of the main avenues in the city, near the heart of the business district of Tijuana and just a 10-minute drive from the San Ysidro border crossing. Around the hotel, guests will find a golf course, business corporations and the U.S. Consulate. It is 30 minutes' drive from Rosarito Beach and from San Diego in California. The international airport is also only 10 minutes away by car. This modern and elegant hotel is an architectural landmark in the city, featuring 28-storey tower and is ideal for business travellers and holidaymakers alike. T...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    97

  • Very Good

    103

  • Good

    72

  • Reasonable

    31

  • Bad

    37

Travelers profile
  • Business

    136

  • Couples

    66

  • Solo travel

    26

  • Family

    54

  • Friends getaway

    32

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great service

Reviewed 23 november, 2021

We had a great time, we came down here for my wife’s surgery and stayed for a week. Raul in the restaurant was the absolute best. Great service every day. And he helped coordinate a birthday surprise for my wife.

X2512HIjamess

DO NOT STAY AT THE GRAND HOTEL UNLESS YOU WANT TO BE RIPPED OFF

Reviewed 15 november, 2021

Checked into the Grand Hotel on 11/06/2021, the hotel was at 50% occupancy, I was assigned a room, facing the club. It took forever to fall asleep due to the music keeping me up all night long. The hotel knows this is an issue every Friday & Saturday night. I dined at their second floor restaurant on Saturday, my credit card was hacked 99 charges totaling over $5,000, unbeknownst to me until Monday morning. Monday night I checked at the bell desk about a shuttle to the airport Tuesday morning for my girl, I was told not a problem. Tuesday morning the bell desk told me, they don't offer shuttle service to the airport. The bell desk provided me a shuttle to the airport Saturday night to the airport to pick up my girl. Different shifts, different rules??? The pool is heated, but good luck getting pool towels, I waited over an hour for housekeeping to deliver towels as they aren't provided freely at the pool. I typically stay at the Pueblo Amigo with never an issue. I only tried the Grand because of my girl, and the fact they had a pool, biggest mistake.

johngA4339EI

Enjoyable stay this place has everything.

Reviewed 4 november, 2021

Room was just ok. Service at restaurant on floor P was top notch especially from Raul, he goes above and beyond. Breakfast buffet was great. Several bars, convenient store. Security parking. Several excellent restaurants in surrounding area. Loved La Fonda across street. There’s also a casino in hotel if that’s your thing. Golf course view is the best. Open pool and jacuzzi was nice. Will definitely return here.

Jerdillo

Never recommend this hotel to anyone.

Reviewed 15 september, 2021

I stayed at this hotel for for a week and I wish that I went elsewhere. Before staying at this hotel I read the reviews, most of the reviews are about how horrible the service is. I figured it was just some uptight people writing some bad reviews but after staying here I realized that it true. My first complaint was when someone walked into my room. The hotel double booked my room, I really don’t know how this happened but I really did not like that. The clerk said it will not happen again. So I thought. My second complaint was when it happened again. This time I’m pissed. So I decided to talk to the manager and ask what’s going on. While talking to the manager I’m getting the feeling like he thinks I just wanted something for free, so he tells me the 2 drinks at the bar are free. Lol, I don’t want free stuff. I want privacy. This hotel really is screwed up. Also someone that is head of the hotel should fire the manager.

dennisl204

Needs upkeep

Reviewed 10 september, 2021

The hotel is very impressive with it's grand entrance, helpful and accommodating staff. Emma restaurant is welcoming and the bar is a real neat experience with a great mixologist. The downfall is that the rooms need some upkeep. The first room we were given was unkept and needed more cleaning. We were immediately changed to another room. The new room had mold on the floor and the counter in the bathroom and the bathtub showed rust around the spout of the tub. The pillows were hard as wood and housekeeping did not have softer pillows. So bring your own pillows and cases or purchase some at the local Costco. The worse part was that the air-conditioned made a loud clanging noise ever time it stopped and it was loud enough to jolt you out of bed. We reported it to the front staff but not sure if they even looked at it. On another occasion we asked if they could provide us with a mask and the bellman directed us to the sundry shop to buy one. So make sure you have one with you unless you want to buy one. The hotel is in a good location and close to fine restaurants and other attractions. We did not use the pool but we visited the area and it looked clean and well tended. Overall our stay was fine given what we paid.

pascalphx