Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 298 reviews
New photos must be placed on the homepage
During our stay in Tokyo we were staying in this hotel because I was reading good comments about it and its good location. Once arriving to the hotel, we were facing the first problem: the hotel reception is located in the cellar and customer are forced to carry their bags even if they have heavy one to the lower level. from the reception there is a functioning elevator to all levels. Near the stairs there were a funny construction as you can see from the photo for the bag but it is functioning from down to up and is not suitable for big bags, this mean currying the bag once leaving another time. In the hotel we were welcomed from a very friendly (thanks god foreign) employee and did not have any problem with the communication as in many places in Japan. Once getting in the room we had our chock all the photos which the hotel has in its homepage and all other booking portal do not corresponds to the year 2019 the carpet was dirty, the cleaning stuff for sure is challenged in cleaning under the beds in thw twin bed rooms due to the narrow space. The next problem which we found that the silicon isolation of the sanitary in the bath room look disgusting black fungi in many places while setting in the bathtub we were forced to look at this disgusting view. We were mentioning this matter to the employee wile leaving and explaining that the maintenance worker should do something about it but we been told that the owner of this hotel or chain know that but they do not want to invest in renovating in the meantime. Maybe the owner can be kind and change the photos of the premises in order not to deceive customers with imaginary reality in the future or do the needed maintance ot the rooms.
Unexpectedly small room size
Ok, so there are some pros and cons to this hotel. Pros: It is in a convenient location for the subway line with easy access to the rest of Tokyo It is in a quieter area of Tokyo with significantly less tourists than, say, Shinjuku The staff was extremely friendly and helpful both before and during our stay The price point was extremely decent for over the New Years Holiday Cons: The rooms are SMALL. And, listen, I've traveled to a number of countries. I do not expect American sized hotel rooms anywhere else in the world. But the pictures here do not do the small size of the room justice. We reserved a wide double bed room. When we opened the door, there was barely enough space for us to fit our 2 suitcases and ourselves. We could only get ready on at a time because there wasn't enough space to open both suitcases at the same time. If a suitcase was open, we had to step over it and each other to get to the bathroom. This setup may work for an individual, but definitely not a couple. Perhaps they have rooms that are larger, but that was not our case. The beds are hard as rocks. It was like sleeping on the floor. As a woman, I have hips and felt like my hips were bruised from sleeping on my side. I even eventually asked for an extra blanket and laid down on top of that to help cushion it a little. Due to it being in a less touristy area, there was almost nothing over while we were there (it was the New Year's Holiday and we were prepared for a lot of things to be closed but not for EVERYTHING to be closed). So overall, there are a lot of great aspects about this hotel. Clean, convenient, great staff. But , for me, the cons outweigh those great aspects so I can't recommend it to anyone without those warnings and I certainly will not be able to stay here again.
I stay there during X'Mas. Room is small but ok in Tokyo. I didn't try their breakfast. I would like to say the hotel services is SUPER. All you need amenties can be found in lobby. Staff are extremely helpful. Highly recommend! Very convenience location. If you take exit 6A, there is lift from platform to road level at Ningyocho station. That is very important if you go with luggage!
Good value in Nihonbashi
Good value! We spent seven nights in this hotel - some nights in a twin room and some in a double room. The twin rooms are far better, as they are larger and you can look out of the window. The room was properly cleaned every day; we noticed and appreciated that the curtains in the bathroom were clean, replaced after the previous client. In addition to the free toiletries provided in the room, the hotel was also providing complimentary organic toiletries, bath salt, masks and a shampoo bar, all kinds of necessary items, coffees, teas etc. The breakfast - Japanese style - was excellent. The subway station Ningyocho was just 3-minutes away. The reception desk was in the basement and it was no lift from the entrance to the reception, thus I would not recommend this hotel to people with moving difficulties. The staff was very kind, helpful and polite but most of them spoke poor English. Astonishing for the center of Tokyo! The wifi did not work well in the evenings.
All the previous reviews regarding room size are accurate, however you don't come to Tokyo to sleep! Room was well cleaned every day, with attention to towels and toiletries. Mattress wasn't overly deep but comfortable enough. Earplugs might be a good idea for a light sleeper as external noise was noticeable. Staff are generally pleasant, with a couple being exceptionally pleasant. Great location, great value I'd definitely stay here again