Rihga Royal Hotel Tokyo
Starting at
$ 280
More details
Property Info
Check-out ends at: 11:00
1-104-19 Totsuka-machi, Shinjuku-ku, Tokyo, 169-8613, Japan - Tokyo, Tokyo - Japan - 1698613
Property Amenities
Check-out ends at: 11:00
Guest rating
TripAdvisor
Travelers rating
Excellent
171
Very Good
265
Good
60
Reasonable
11
Bad
12
Travelers profile
Business
90
Couples
100
Solo travel
59
Family
167
Friends getaway
73
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Unprofessional front desk staff
Reviewed 28 january, 2023
The front desk staff were not proactive and unprofessional. They would not help or offer most of the services like mail service or bellboy that other four stars hotel would. I fully understand that the staff were not fluent in English, but at least they should not drop the tenant's call before the phone conversation ended just because of the language barrier. One of them (Ms Otsuka) called a local taxi for us but wrote us a wrong car plate number which caused a delay of our journey. She eventually found out and folded the paper note trying to cover her mistake. She did not even apologize after I told her about it. Last but not least, the toilet was easily clogged by very few tissue paper. The breakfast food were mediocre and lack of variety.
Inin T
Very Nice!
Reviewed 1 december, 2022
My first visit to Japan and very soon after many covid restrictions had been lifted..the arrival and exit from the Airport was hassle free and fairly quick...the Taxi ride to the RIHGA Royal Hotel took around 30 minutes. I arrived at the hotel just after 07.00 and had to pay a fee for an early check-in, I had booked a luxury Double Room which was comfortable, spacious and quiet... the hotel is very grand inside with a wonderful lobby restaurant where you can enjoy an afternoon tea and drinks, its within walking distance of many restaurants and close to the main train station for the Bullet train, I would recommend this hotel and the staff were very attentive and courteous
SubseaEngineer
disappoint with lack of flexibility
Reviewed 14 july, 2020
I am very disappointed with this Hotel. We were suppose to travel to this Hotel in May 2020 as part of a travelocity package from California. Due to the travel ban our flights were cancelled (and refunded) however the Hotel refused to refund us and provided a coupon. It would have been impossible for us to go to the hotel due to the quarantine policy in Japan anyways. Our other hotels in Japan were far more flexible and did refund us. This hotel is rather predatory and taking advantage of their customers. I would avoid them and find somewhere else to stay in Japan. Travelocity was on the phone with them 3 times, trying to address my concerns. The hotel refused.
Cyberninja
A love story
Reviewed 17 january, 2020
A fantastic hotel with very large rooms and romantic ambiance. The food is great, the bar serves delicious cocktails and very nice wines, and the gym/sauna is amazing. The lounge and garden is very beautiful and is popular for hosting weddings as well. The staff is incredibly helpful, accommodating and kind. The hotel is situated only two stations from Shinjuku station and very close proximity to just about anywhere. I enjoyed my stay very much and each time I visit Tokyo, I fall in love anew every time.
Eszter N
Outdated, crazy prices
Reviewed 17 january, 2020
This hotel features traditionally styled rooms, probably imitating Eastern Europe. A coffee in the lobby came to 1,400 Yen ($12) - nearby coffee shops only open mid-morning. Pillows are designed to break your neck. The view of the gardens is nice. The location is inconvenient, the metro system is at least 10 minutes away and there are very few restaurants and coffee places near the hotel.
johnlovestraveling88