Shinagawa Prince Hotel
Check-out ends at: 11:00
4 Chome-10-30 Takanawa, 港区 Minato-ku, Tōkyō-to 108-8611, Japan - Tokyo, Tokyo - Japan - 1088611
Check-out ends at: 11:00
Questionable customer service
Reviewed 3 march, 2023
We stayed at Shinagawa Prince hotel. This is usual place we stay when I travel with my family. This time, I requested for higher floor. We were assigned 34th floor with view of Tokyo Bay and you can see Tokyo tower and Rainbow Bridge. Room is small and old but still convenient location. Now this time, we found a tiny bit of broken glass on the floor. My son stepped on it and cut his feet. I complained and requested to vacuum our room. Front desk guy offered me to move to other room, but he was not quick enough to tell me where? and which room will be. So, I said just to vacuum our room while we were gone. When we returned from shopping there were message left however, I could not recover the message. Next day I called customer service, both front desk personal and room service agents apologized. But that's it! This poor process will never happen to any major hotel chain in US.
Next to the train/metro
Reviewed 2 march, 2023
The hotel is old and not renovated. The Annex tower is really old, although the reception area is renovated. A long line/waiting for breakfast. Room is small, relatively clean. The only benefit is that from The station nearby you can connect anywhere and also take a bullet train.
Huge hotel in good location
Reviewed 7 february, 2023
It’s huge with more then 2000 rooms. The location is a great starting point to explore Tokyo with Shinagawa station across the street. The share size of the hotel creates some logistics problems with queues at check in and breakfast. The room was good size for being in Tokyo the interior is a bit dated but it’s clean. I think it’s not 100% value for money since it’s quite expensive.
Nightmare!! Old and dirty but good location to HND airport.
Reviewed 11 january, 2023
I stayed in Annex tower. The hotel location is good because it only took 30 mins to arrive HND airport by train. The staffs are nice and helpful. However, the drawer was damaged, the drawer opened by itself and they don’t fix it. The furniture is old style. The worst thing was the quilts, once i was sleeing i felt itchy until they gave me another new set. Since I left around 5am to catch the flight, so I didn’t ask for room swapping. After i left for few daays, i still itchy and my skin is still red as well.
Nice lounge on 39th Floor
Reviewed 3 january, 2023
Nice lounge on the 39th Floor with great views overlooking the city. They do close early, last call was 9:30pm but did let me slide in a bit after that. Really nice selection of souchu/sake, & whisky to enjoy with their nice mix of music. A lite bar menu is available as well..